Voluntary Codes and Commitments

Code of Conduct and Ethics
Code of Conduct for Insurance Activities
Code of Conduct and Problem Resolution Process (Businesses)

Canadian Code of Practice for Consumer Debit Card Services

Principles of Consumer Protection for Electronic Commerce

Plain Language Mortgage Documents

Commitment on Modification or Replacement of Existing Products and Services
Undertaking - Principal Protected Notes Regulations
Guidelines for the Transfers of Registered Plans
Low-Cost Accounts
MasterCard / Zero Liability
What you need to know about coercive tied selling
Basic Banking Services at National Bank of Canada

Trade Matching Statement

Code of Conduct for the Credit and Debit Card Industry in Canada

Code of Conduct for Federally Regulated Financial Institutions - Mortgage Prepayment Information


Code of Conduct and Ethics

National Bank of Canada’s Code of Conduct and Ethics establishes rules regarding confidentiality, conflict of interest and professional conduct. The Code applies to all employees and officers of the Bank and, insofar as the provisions of the Code are applicable to them, the directors.

Consult this code (PDF, 112 kb, 24 pages)

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The Bank also complies with the following voluntary codes and commitments:

Code of Conduct for Insurance Activities

This code of conduct sets out the minimum standards applicable to Bank representatives who promote insurance products in Canada.

Consult this code (PDF, 444 kb, 8 pages)

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Code of Conduct and Problem Resolution Process (Business Clients)

This code sets the standards governing relationships between National Bank and its business clients.

Consult this code (PDF, 172 kb, 16 pages)

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Canadian Code of Practice for Consumer Debit Card Services

This code, which outlines consumers’ and the Bank’s responsibilities, is intended to protect consumers in their use of debit card services in Canada.

Consult this code (PDF, 38 kb, 16 pages)

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Principles of Consumer Protection for Electronic Commerce

This document shows consumers how to conduct safe online transactions.

Consult this code

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Plain Language Mortgage Documents

This document is the Bank’s undertaking to offer its clients easy-to-understand mortgage documents.

Consult this commitment

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Commitment on Modification or Replacement of Existing Products and Services

The Bank commit to follow the following procedures when she modify or replace existing products or services for natural persons who subscribe to products or services for non business purposes.

Consult this commitment

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Undertaking - Principal Protected Notes Regulations

This commitment applies to principal-protected note purchases by electronic means and/or by telephone and provides rescission rights to consumers.

Consult this commitment

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Guidelines for the Transfers of Registered Plans

These guidelines set out the rules for bank transfers of registered plans that hold investment certificates.

Consult these guidelines

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Low-Cost Accounts

The Bank offers its Retail Banking clients low-cost accounts.

Consult the features of the Accessible Account

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MasterCard/Zero Liability

Zero liability is an advantage offered to MasterCard credit card holders in the event of unauthorized use of their card.

Consult this commitment

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What you need to know about coercive tied selling

The Bank discloses in plain language that tied-selling using coercion is prohibited.

Consult this commitment (PDF, 167 kb, 2 pages)

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Basic Banking Services at National Bank of Canada

We can open a bank account for you in Canada if you meet the requirements that are set out in the Access to Basic Banking Services Regulations under the Bank Act.

Consult this leaflet (PDF, 741 kb, 2 pages)

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Trade Matching Statement

National Instrument 24-101 provides a framework for ensuring more efficient and timely processing and settlement of institutional trades in Canada.

This instrument requires that Trade matching parties demonstrate their intent to comply by publishing a Trade Matching Statement or entering into a Trade Matching Agreement.

Consult this Statement:

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Code of Conduct for the Credit and Debit Card Industry in Canada

Code of conduct that sets principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks.

Consult this code (PDF, 19 kb, 3 pages)

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Code of Conduct for Federally Regulated Financial Institutions - Mortgage Prepayment Information

If customers choose to break their mortgageor pay it off early, there could be a mortgage prepayment charge. This code of conduct outlines the type of information customers will receive to help them make an informed decision about mortgage prepayment.

Consult this code (PDF, 23 kb, 3 pages)

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