Miscellaneous

Triangle rouge1 - Client Card

1.1 What should I do if I lose my banking machine card?
1.2 What should I do if I lose my MasterCard credit card?
1.3 What should I do if my ID, my passbook or my chequebook is lost or stolen?

Triangle rouge 2 - Operations

2.1 What bills can I pay at National Bank?
2.2 How can I pay my bills at National Bank?
2.3 Is it possible to send money abroad?
2.4 What do I do if I want to apply for a personal loan, mortgage loan or a line of credit?
2.5 How can I access my credit file?
2.6
How can I improve my credit rating?

Triangle rouge 3 - Location

3.1 Where is the nearest branch?
3.2 How can I find a branch's telephone number?
3.3 What are my branch's business hours?
3.4 Where can I find a National Bank automated banking machine?
3.5 Does National Bank have any subsidiaries?
3.6 Does National Bank have branches in Florida?

Triangle rouge 4 - Everyday information

4.1 What are your exchange rates?
4.2 Does National Bank have deposit insurance?
4.3 Is there any way I can save on transaction fees for my everyday banking?

Triangle rouge 5 - Electronic solutions

5.1 What electronic solutions do you offer?
5.2 Are these electronic solutions really safe?

Triangle rouge 6 - General

6.1 What are the privacy standards applied at National Bank?
6.2 What is a power of attorney, and what rights does the attorney have?


1 - Client Card

1.1  What should I do if I lose my banking machine card?

Report the loss or theft of your card immediately by calling the TELNAT call centre at
1-888-483-5628 (toll-free) or 514-394-5555, between 6:00 a.m. and midnight or National Bank’s Card Services at 1-888-622-2783 (toll free) or 514-394-1427 between midnight and 6:00 a.m. Your card will be cancelled at the time of your call. To get another card, just drop by your branch with proof of identity.

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1.2  What should I do if I lose my MasterCard credit card?

Call National Bank's Card Services Department right away at (514) 394-1427 in the Montreal area or toll free at 1-888-969-2273. Your card will be deactivated at the time of your call and you will be sent a new card by mail.

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1.3  What should I do if my ID, my passbook or my chequebook is lost or stolen?

It is important to notify your branch or the TELNAT call centre at 1-888-483-5628 (toll-free) or 514-394-5555, so that a message can be entered on your account about your documents being lost or stolen. That way, we will be alerted whenever there is a request for access to your file. Certain account restrictions may apply.

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2 - Operations

2.1  What bills can I pay at National Bank?

To find out what bills you can pay at National Bank, refer to List of Bills Accepted.

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2.2  How can I pay my bills at National Bank?

You can pay your bills at the counter, at the banking machine, via TelNat Telephone Banking Solutions and Wireless Banking Solutions.

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2.3  Is it possible to send money abroad?

Yes, you can send money abroad from your branch, via telex, by bank draft and money order.

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2.4  What do I do if I want to apply for a personal loan, mortgage loan or a line of credit?

You can go to a branch and sit down with an advisor, or you can complete an Online Request.

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2.5 How can I access my credit file?

You can access your credit file by contacting Equifax Canada at www.equifax.ca.

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2.6 How can I improve my credit rating?

By paying your bills on time and by making sure that your credit card balance does not exceed 75% of your limit, you can help improve your rating. In addition, avoid applying for credit unless you really need a new loan, as each application has an impact on your file.

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3 - Location

3.1  Where is the nearest branch?

Visit the "Find us" section.

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3.2  How can I find a branch's telephone number?

Visit the "Find us" section.

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3.3  What are my branch's business hours?

Visit the "Find us" section.

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3.4  Where can I find a National Bank automated banking machine?

Visit the "Find us" section.

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3.5  Does National Bank have any subsidiaries?

National Bank is a solid and integrated financial network that includes the following subsidiaries: National Bank Trust, National Bank Securities, National Bank Direct Brokerage Inc., Natbank and National Bank Financial.

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3.6  Does National Bank have branches in Florida?

Yes, there are two Natbank branches in Florida: Pompano Beach and Hollywood.

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4 - Everyday information

4.1  What are your exchange rates?

You can get today's rates by visiting the Interest Rate Navigator section.

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4.2  Does National Bank have deposit insurance?

To find out more about how your deposits are protected at National Bank, see CDIC Information.

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4.3  Is there any way I can save on transaction fees for my everyday banking?

We offer a number of flat-fee banking packages that save you money and make it easier to manage your finances. You can also take advantage of various electronic services and other practical products and services.

If you are a professional, see what kind of privileges we offer members of professional groups. You can take advantage of exceptional benefits and savings on your financial transactions and get free access to Electronic Solutions!

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5 - Electronic solutions

5.1  What electronic solutions do you offer?

You can do your banking via TelNat Telephone Banking Solutions and Internet Banking Solutions.

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5.2  Are these electronic solutions really safe?

Transactions carried out via telephone or computer are just as secure as transactions done at the branch and at an automated banking machine.

For more information on electronic transaction security, refer to Security in Electronic Solutions.

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6 - General

6.1  What are the privacy standards applied at National Bank?

National Bank applies the strictest privacy standards, as described in our Confidentiality policies which were developed in association with the Canadian Bankers Association and other Canadian financial institutions.

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6.2  What is a power of attorney, and what rights does the attorney have?

There are two types of power of attorney, general and specific. A general power of attorney gives the holder complete power to perform transactions and make changes to the banking file of the client for whom he or she has the power of attorney. In a specific power of attorney, the holder is authorized to sign and endorse cheques, notes, bills of exchange or payment orders, make deposits and withdrawals and conclude and sign agreements with respect to the foregoing. All decisions made and all documents signed by the holder in the client's name are binding on the client. A notarized power of attorney is one that has been approved by a notary, and may be either general or specific.

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Contact us by e-mail

(514) 394-5555 (Montreal area)
or toll free number 1-888-4-TelNat