PASSWORD
Your password is a simple and effective way to control access to your confidential information. Choosing a secure password and using it carefully will help ensure your personal information remains secure. Here are the main areas you must pay attention to in managing your password:
CHOOSE YOUR PASSWORD CAREFULLY AND MANAGE IT WISELY
Password format
Choose a password with 8 alphanumeric characters (must be a combination of numbers and letters). For an even more secure password, combine upper case and lower case letters.
Choice of password
Try to choose a password that you’ll remember easily, but that will be hard for someone else to guess. For example, you can:
- Take the first letters of each word in a sentence about you and add numbers ("I'm going on vacation on April 27" becomes "Igovo427");
- Join a few words that make up a common phrase (e.g. milk1cow);
- Change the spelling of words (e.g. 120burds);
- Use the first letters or part of each word in an expression, song title or proverb ("Early to bed, early to rise" becomes "E2bede2r").
IMPORTANT: Do not use any of the above examples as your actual password.
Avoid choosing a password based on personal information: first name, surname, names of your spouse or children, date of birth, social insurance number, telephone number, licence plate, name of a sports team, etc. Although easier to memorize, these passwords are more likely to be discovered by hackers.
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PASSWORD SECURITY
Here are a few more pointers to ensure that your password remains confidential.
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Never tell anyone your password, not even a family member or a person who claims to be a National Bank employee.
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Change your password regularly (at least once a month) so that it more difficult to discover. If you suspect that your password has been discovered, select a new one immediately.
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Use a different password for each of your applications. Don’t use the same password as the one you use to access your computer at work.
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Don’t use a password that contains a portion of your bank access codes (Client Card, credit card, PIN).
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If possible, do not write your password down. If you absolutely have to, write it in such a way that only you will be able to recognize it, and keep it in a safe place.
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Don’t save your password on your computer.
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Do not program any function keys to initialize a computer session.
Remember, your password is like the key to your house: you must take all the necessary precautions to prevent it from falling into someone else’s hands.
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CHANGING YOUR PASSWORD
To change your password, simply go to the "Profile" section of Personal Internet Banking Solutions while you are logged on.
When you change your password, please keep the following tips in mind:
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FORGET YOUR PASSWORD?
If you really can’t remember your password and could not correctly answer the secret questions, call a Customer Service representative at 1-888-4-TELNAT (toll-free) or (514) 394-5555 and select options 5, then 7 and 1. The representative will assign you a temporary password so that you can access Personal Internet Banking Solutions. You must then choose a new secure password immediately in order to be able to continue.
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SECRET QUESTIONS
By answering the secret questions when you create your password (or when you access the "Profile" section of Personal Internet Banking Solutions), you can still access your account even if you forget your password. If you have forgotten your password, simply click "I forgot my password" on the access page of Personal Internet Banking Solutions and answer the questions. If you correctly answer the questions, the system will allow you to choose a new password so you can access the site. Otherwise, you can contact a TelNat representative at 1-888-4-TELNAT (toll-free) or (514) 394-5555 and select options 5, then 7 and 1.
You may change your secret questions or the answers whenever you wish by accessing the Profile section of Personal Internet Banking Solutions.
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