Cache Memory

To protect the confidentiality of your financial information and improve the performance of your Web browser it is important to erase the cache memory of your browser. We recommend that you erase your cache memory each time you log off the Personal Internet Banking Solutions site. This is particularly important if the computer you use for your banking transactions is shared with other users in public places such as Internet cafes or public libraries.

Find out the version of your browser

For PCs

Internet Explorer 7.x

Clear cache
1) Click on Tools.
2) Select Internet Options.
3) Select General
4) Click on Delete Files.
5) Click on Clear history.
6) Click on Delete cookies.

Activate cookies
1) Click on Tools.
2) Select Internet Options.
3) Select the Privacy tab.
4) Use the cursor to move the slide down to the bottom until "Accept All Cookies".
5) Click on Apply.

Erase cookies
1) Click on Tools.
2) Select Internet Options.
3) Select General
4) Click on Delete Files.
5) Click on Clear cookies.
6) Click on OK.

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Internet Explorer 6.x

Clear cache
1) Click on Tools.
2) Select Internet Options.
3) Select General
4) Click on Delete Files.
5) Click on OK.

Activate cookies
1) Click on Tools.
2) Select Internet Options.
3) Select the Privacy tab.
4) Use the cursor to move the slide down to the bottom until "Accept All Cookies".
5) Click on Apply.

Erase cookies
1) Click on Tools.
2) Select Internet Options.
3) Select General
4) Click on Delete cookies.
5) Click on OK.

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Mozilla Firefox

Clear cache
1) Click on Tools.
2) Select Internet Options.
3) Select the Privacy tab.
4) Click on Clear my Track Now.
5) Click on OK.

Activate cookies
1) Click on Tools.
2) Select Internet Options.
3) Select the Privacy tab.
4) Tick Accept cookies.
5) Click on OK.

Erase cookies
1) Click on Tools.
2) Select Internet Options.
3) Select the Privacy tab.
4) Click on Show cookies
5) Click on Remove all cookies.
6) Click on Close, then on OK.

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For MACs

Internet Explorer 5.1.7 & 5.2.3

Activate cookies
1) On the menu bar, click on Explorer.
2) From the sub-menu, select Preferences.
3) Select Security Zones.
4) Click on Medium (more secure).
5) Click on OK.

Clear cache and history
1) On the menu bar, click on Explorer.
2) From the sub-menu, select Preferences.
3) Click on Advanced.
4) In the section History, click on Clear history.
5) In the section Cache, click on Empty Now.
6) In the section Cache, click on Once per session.
7) Click on OK.

Erase cookies
1) On the menu bar, click on Explorer.
2) From the sub-menu, select Preferences.
3) Click on Cookies.
4) In the section Cookies Parameters, select all cookies to delete, then click on Delete.
5) Select the option Never ask from the drop-down list.
6) Click on OK.

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