E-MAIL SCAMS
What is phishing?
How to recognize e-mail scams
Have you received a scam e-mail?
National Bank is working to combat phishing
What is phishing?
"Phishing" or "spoofing", is a technique where e-mail is sent by dishonest individuals to try to obtain personal information about people. The Canadian Bankers Association defines "phishing" as follows:
Phishing/spoofing – Using an e-mail claiming to be a legitimate enterprise in an attempt to get consumers to divulge personal information. The email usually directs users to visit a Web site where they are asked to enter personal information such as passwords and account numbers.
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How to recognize e-mail scams
In recent months, users of online commercial sites, payment organization sites and those of certain financial institutions have been the target of this practice. The messages contained in scam e-mail look like they originate from recognized sources. Web sites that use phishing are generally very skilled at imitating legitimate sites whose logos users readily recognize. You should beware of e-mails that direct you to sites and ask you to supply your personal, banking or credit information, especially if they insist that it is urgent that you do so immediately.
To help you better identify these scams, here are a few examples of typical messages used in phishing e-mails.
...Owing to the large number of cases of identity theft, you must confirm your banking information. If you do not, access to your account will be suspended.
...We believe that someone has attempted to illegally access your bank account. Please complete this form to enhance the security of your account.
...Our technical teams are currently updating our software. Please confirm your personal data...
...If your current information is not updated, your purchasing rights will be restricted in five days.
Would you like more information on this topic? Refer to the E-mail Fraud section on the Canadian Bankers’ Association website.
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Have you received a scam e-mail?
If you think you’ve received a phishing e-mail and that the sender is claiming to be from the National Bank
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Do not click on a hyperlink or copy and paste it on your browser screen and do not give the information requested
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Keep the e-mail
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Contact TelNat immediately and a representative will tell you how to proceed. You can reach Telnat at 1-888-4-TELNAT option 5-4-2-2 (toll-free) or (514) 394-5555 option 5-4-2-2.
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National Bank is working to combat phishing
National Bank, like all financial institutions, is committed to protecting your information, and we are monitoring this situation very closely. Our detection systems are programmed to identify certain "abnormal conditions." Please remember that if we do solicit you by e-mail, you will be asked to provide your personal information on the Bank’s website.
While National Bank may sollicit certain clients who have given us their prior authorization to use e-mail to inform them about products and services, Internet Banking Solutions clients will never be prompted to enter personal banking information other than in the secure login section of our Web site at www.nbc.ca. After that, clients navigate the Bank's site alone by means of clickable links.
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