 |
|
|
|
|
|
|
Home > Our Organization > Complaint settlement > Complaint process
|
| |
|
|
Complaint process
|
| Personal services |
|
 |
First step
Where you do business
Contact a customer service employee or manager at the concerned branch, service or subsidiary, by phone or by mail. |
|
 |
Second step
National Bank Mediation Department
If you are not satisfied with the initial outcome, you can call or write to the National Bank Mediation Department. Please note that for complaints related to insurance, mutual funds or financial planning, you must contact the National Bank Ombudsman directly.
National Bank Mediation Department
P.O. Box 93
Station Place d'Armes
Montreal, Quebec H2Y 3E9
Telephone: 1-888-955-6655
Fax: 1-877-866-1407 or 514-866-1407
A National Bank representative will call you back as soon as possible to discuss the situation.
|
|
 |
Third step
Office of the National Bank Ombudsman
We invite you to contact the National Bank Ombudsman, in writing or by phone, at:
Office of the National Bank Ombudsman
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
Fax: 1 888 866-3399 or 514 866-3399
 Further details, on the complaint process for Personal Banking |
|
|
|
|
| top |
|
| Business services |
|
|
First step
If you have a general problem or dissatisfaction, you can submit your case directly to your Manager - Commercial Banking. |
|
|
Second step
If you are dissatisfied with the outcome, you can contact your regional Vice-President - Commercial Banking.
To obtain the contact information for the Commercial Banking Centre in your region, visit the National Bank's website at www.nbc.ca or call 1 877 394-6611 |
|
|
Third step
If you are not satisfied with the way the Vice-President - Commercial Banking for your region handled your case, you can call the National Bank Mediation Department. Please note that for complaints related to insurance, mutual funds or financial planning, you must contact the National Bank Ombudsman directly.
National Bank Mediation Department
P.O. Box 93
Station Place d'Armes
Montreal, QC H2Y 3E9
Telephone: 1 888 955-6655
Fax: 1 877 866-1407 or 514 866-1407
A National Bank representative will call you back as soon as possible to discuss the situation.
|
|
 |
Fourth step
If, following the previous step, the situation is still not resolved to your satisfaction, you can contact the National Bank Ombudsman.
The Ombudsman is a neutral and independent third party who is in close contact with various specialists and is sensitive to your needs.
Office of the National Bank Ombudsman
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
Further details, on the complaint process for Commercial services |
|
|
|
|
| top |
|
| National Bank Life Insurance Company |
|
|
First step
Contact this service's designated customer service at 1 877 871-7500 |
|
Second step
Contact the Office of the National Bank Ombudsman:
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
|
Notice to Complainants in Quebec
In the province of Quebec, the regulatory body for financial institutions is the Autorité des marchés financiers. If you are dissatisfied with the process used to examine your complaint or the results of the examination, you may request that your file be transferred to the Autorité.
Autorité des marchés financiers
|
|
| top |
|
| National Bank General Insurance |
|
|
First step
Contact this service's designated customer service at 514-394-6335 |
|
Second step
Contact the Office of the National Bank Ombudsman:
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
|
|
|
| top |
|
| National Bank Insurance Firm |
|
|
First step
Contact this service's designated customer service at
1 888 871-3608 |
|
Second step
the Office of the National Bank Ombudsman:
C.P. 275
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
|
Notice to Complainants in Quebec
In the province of Quebec, the regulatory body for financial institutions is the Autorité des marchés financiers. If you are dissatisfied with the process used to examine your complaint or the results of the examination, you may request that your file be transferred to the Autorité.
Autorité des marchés financiers
|
|
| top |
|
| National Bank Securities |
|
|
First step
Contact this service's designated customer service at 1 888 270-3941 |
|
Second step
Contact the Office of the National Bank Ombudsman:
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
|
|
|
| top |
|
| National Bank Direct Brokerage |
|
|
First step
Contact this service's designated customer service at 1 800 363-3511 |
|
First step
Contact the Office of the National Bank Ombudsman:
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
|
|
|
| top |
|
| National Bank Financial |
|
|
First step
Contact this service's designated customer service at 1 800 631-8866 |
|
Second step
Contact the Office of the National Bank Ombudsman:
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
|
|
|
| top |
|
| National Bank Trust |
|
|
First step
Contact this service's designated customer service at 514 463-6643 |
|
Second step
Contact the Office of the National Bank Ombudsman:
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Telephone: 1 888 300-9004
|
|
|
| top |
|
|
 |
|
|
|
|
|
|
|
|
|
|
If you wish to submit comments or make a complaint, please complete form: |
|
|
|
|
|
|
|
|
|
|
|
Legal notices - Confidentiality policies - ABC's of Security
© NATIONAL BANK OF CANADA. All rights reserved 2001.
|
