Steps
taken

Afficher Protect yourself
from fraud
Afficher Report an incident
of fraud
Contenu de l'Onglet "Steps taken"


Peace of Mind Guarantee

In the highly unlikely event that an incident of fraud is committed through Internet Banking Solutions, you will be reimbursed for 100% of any amount you lose, provided you followed the security measures provided by the Bank. It’s guaranteed1 and it’s free! You can bank online securely and with confidence thanks to our Peace of Mind Guarantee, which protects your interests.


Other security measures

National Bank takes measures to combat online fraud that meet industry standards. In addition to the usual precautions, it uses various sophisticated systems and methods to safeguard the confidentiality of your personal information when you carry out transactions through Internet Banking Solutions.

24/7 monitoring systems
Our detection systems and advanced techniques run day and night, so that action can be taken quickly if a suspicious or unusual situation is detected.
Security and fraud prevention team
A security and fraud prevention team works tirelessly to protect your electronic transactions and establish anti-fraud systems and techniques.
Enhanced Security when you log in
Deployment of robust fraud-prevention measures, such as Enhanced Security, protecting you from possible fraud attempts.
128-bit transaction encryption
A 128-bit transaction encryption system provides suitable protection when sending confidential data over the Internet.
Confidentiality policy

At National Bank, we have always made it a priority to protect your personal information.

As part of our ongoing efforts to ensure that your rights are fully respected, we have developed confidentiality policies and procedures aimed at protecting your personal information. Our commitment to privacy is an integral part of our Code of Professional Conduct, to which all Bank employees must strictly adhere.

To learn more about our privacy practices, consult the details of our Confidentiality policies.

What you should do

We also remind you to take the necessary steps to ensure that your equipment (personal computer, mobile phone, etc.) is secure when you are carrying out transactions on the Internet. Be sure to read useful tips in the Protect yourself from fraud section.

To enjoy the benefits of Internet Banking Solutions and the Peace of Mind Guarantee, you agree to follow the terms and conditions of the National Bank Agreement Governing the Use of Automated Services and Electronic Banking Solutions.


1 The Internet Banking Solutions Peace of Mind Guarantee applies to clients who, upon checking, discover that they have been victims of fraud and agree to cooperate in the investigation into this fraud. This Guarantee applies only to unauthorized transactions carried out through Internet Banking Solutions and covers only the amounts lost as a direct result of those transactions.