Knowing and following safe practices when doing business on the Internet is essential. Your ability to recognize, outsmart and report scams on the Web strengthens our partnership to thwart online fraud.
Your password is a simple and effective way to control access to your confidential information. Choosing a secure password and using it carefully will help ensure your personal information remains secure. Here are the main areas you must pay attention to in managing your password.
Choose your password carefully Try to choose a password that will be easy for you to remember, but hard for anyone else to guess. For example, you can:
Take the first letter of each word in a sentence about you and add numbers. ("I’m going on vacation on April 27" becomes "Igovo427")
Join a few short words that make up a common, easy-to-memorize phrase ("milk1cow")
Change the spelling of words ("120burds")
Use the first letter or part of each word in an expression, song title or proverb. ("Early to bed, early to rise" becomes "E2bede2r")
Follow the required format Your password should be made up of 8 alphanumeric characters (a combination of letters and numbers). For an even more secure password, combine upper case and lower case letters.
Choose a password for the sole purpose of banking online To change your password, simply go to the Profile section of Internet Banking Solutions or Mobile Banking Solutions while you are logged in.
Avoid choosing a password based on personal information Avoid using your first or last name, the names of your spouse or children, your date of birth, social insurance number, phone number, licence plate, name of a sports team, bank access codes, etc. Although easier to memorize, these passwords are more likely to be discovered by malicious individuals.
Do not write your password down If you absolutely have to, write it in such a way that only you will be able to recognize it, and keep it in a safe place.
Do not save your password on your equipment
Never tell anyone your password This rule applies even to members of your family and anyone claiming to be a National Bank employee.
Remember, your password is like the key to your house. You must take all the necessary precautions to prevent it from falling into someone else's hands.
Forget your password? If you can’t remember your password and you didn’t provide answers to the secret questions, call one of our Customer Service Representatives at 1-888-4-TELNAT (483-5628) or 514-394-5555.
The representative will assign you a temporary password so that you can access Internet Banking Solutions. You must then choose a new secure password in order to continue.
Secret questions - Internet Banking Solutions By answering the secret questions when you create your password (or by accessing the Profile section of Internet Banking Solutions), you can still access your account on your own, even if you forget your password.
If this happens, simply click on I forgot my password on the Internet Banking Solutions login page and correctly answer the questions. The system will then allow you to choose a new password so you can access the site.
If you can’t remember the answers to your secret questions, you can contact one of our Customer Service Representatives by calling 1-888-4-TELNAT (483-5628) or 514-394-5555.
If you can’t remember the answers to your secret questions, you can contact one of our Customer Service Representatives. As a security measure, the I forgot my password function is not available via Mobile Banking Solutions. You can contact our Customer Service Department at 1-888-4-TELNAT (483-5628) or 514-394-5555 to obtain a new password.
Note that you can change your secret questions or their answers at any time by accessing the Profile section of Internet Banking Solutions.
It is very important to clear the cache of your browser to safeguard the confidentiality of your financial information and improve your Internet browser’s performance.
We recommend that you clear your browser cache each time you log out of Internet Banking Solutions. This is particularly important if the computer you use for your transactions is shared with other users, especially in public places, such as Internet cafes, public libraries, etc.
Internet Explorer 8+
In the Tools menu, select Delete Browsing History.
If you don't see the menu, press Alt on your keyboard to show menus.
Check Temporary Internet Files and Cookies.
Internet Explorer 7.0
From the Tools menu, select Internet Options.
On the General tab, In the History section,
Click Delete… .
In the Temporary Internet Files section, click Delete Files.
Internet Explorer 6
From the Tools menu, select Internet Options.
On the General tab, in the Temporary Internet Files section,
Click Delete Files.
Firefox 3.5 and higher
From the Tools menu, select Clear Recent History.
Click on Details.
Check Cache and Cookies only.
Click on Clear Now.
Firefox 1.5 to 3
From the Tools menu, select Clear My Tracks.
Check Cache and Cookies only.
Click Clear My Track Now.
From the Safari menu, select Empty Cache.
Downloading available updates for your browser and operating system will make sure your Web-browsing experience is secure, as you will benefit from patches, which improve your software’s effectiveness at protecting you from a variety of common threats and security vulnerabilities.
Do not remain connected to the Internet unnecessarily.
Never leave information displayed on your screen if you leave your computer, and do not leave your equipment unattended. Always lock your computer or mobile device when it is unattended.
Don’t download or install freeware, shareware or demo software from an unknown source or questionable site. Only use authorized and official applications from recognized suppliers on your mobile device; the operating system must be legitimate and must not be altered (it must not be jailbroken, rooted or pirated).
Never run an executable (.exe) file received by e-mail unless it is from a known and trusted source.
Be careful what you throw in the recycling bin. Shred all documents that contain your financial information, such as statements, credit card offers, receipts or insurance forms, to prevent identity theft.
Make sure your computer’s hard disk and printer are not in shared mode.
Make regular backups of your important files.
If you use Microsoft Word or Excel 2000 (or a more recent version), set the security level to medium or higher. You will then be notified by a dialog box of any unsigned macros and will be able to prevent them from running. To set the security level:
Open Microsoft Word or Excel 2000.
Click on Tools in the menu bar.
On the Security tab, click on the radio button to set the security level to medium or high.
Update your contact information Verify the e-mail address entered in your online banking profile and make sure it is up to date. Transaction confirmations will be sent to this address.
Verify the recipient’s information You are responsible for verifying that the recipient’s e-mail address or cell phone number entered for the transfer is correct. Always double-check this information before submitting the transaction.
National Bank recommends that you contact the recipient to inform him or her of your intentions to transfer funds.
Choose a good security question The security question is an additional security measure used to authenticate the recipient. It is therefore important to select an appropriate question. Choose a question that only you and the recipient know the answer to. Do not choose a question with an obvious answer that could be easily guessed by a malicious person.
Examples of poor security questions: What colour is the sky? How many fingers do you have?
Transmit the security answer safely Call the recipient or speak to him or her in person to communicate the security answer. Do not leave the recipient a voice message that includes the security answer.
Never send the security answer by e-mail.
Do not indicate the security answer in the transfer message. For example: Do not write, "Hi Diana, here is the $500 transfer as agreed. The security answer is X8T30987."
Secure your workstation Your workstation must be protected against malware. For more information, please consult the "Protect yourself from fraud" section.
Protect the recipient’s personal information Never leave the information displayed on your screen if you leave your computer. Always lock your computer when it is unattended, and never print out the page containing your recipients’ personal information.
Be vigilant If you receive an e-mail confirmation for a transaction you did not initiate, call TelNat immediately at 514-394-5555 or 1-888-835-6281.
Be careful when receiving transfers Watch out for fraudulent e-mails and text messages (phishing).
If you receive an e-mail or a text message stating that someone wants to transfer funds to you, but:
You do not know the sender
You were not expecting the funds
Never click on a hyperlink contained in such an e-mail or text message. It could be a fraudulent e-mail or text message (phishing) and may contain a virus that could compromise your browser or allow malicious persons to remotely control your computer.
Protect the required security answer Never enter the security answer provided by the sender in your computer or mobile device (in a Word or Notepad document, spreadsheet, etc.) or leave it on a note near your computer.