If you realize that your card has been lost or stolen, contact one of our customer service agents right away. You can reach us 24 hours a day at one of the following numbers:
Greater Montreal area: 514-281-3159
Canada and the United States: 1-800-361-0070 (toll free)
Outside Canada and the United States: 514-281-3159 (collect call).
By telephone: call 514-394-1427 or 1-888-9MY-CARD (1-888-969-2273)
* There are browser requirements for accessing National Bank Internet Banking Solutions. Please consult the Browser Requirements for Internet Financial Services section under ABCs of Security at nbc.ca 1 Subject to National Bank credit approval
To obtain a PIN for your MasterCard or to change your existing PIN, simply go to any National Bank branch.
One of our customer service representatives will give you a temporary PIN. You will then have 30 minutes to go to an ABM and change it using the "PIN selection" option.
By adding a PIN to your MasterCard, you can use your card to make cash withdrawals at ABMs. These withdrawals are treated as cash advances on your MasterCard account.
Also, if you link your MasterCard to your National Bank of Canada bank account, you can use your credit card like a debit card and make deposits to your account. And you can make payments at ABMs using the "Transfer" option. Payments made this way are immediately applied to your National Bank MasterCard account.
If you carry balances on your credit cards from other financial institutions or department stores1 you can transfer those balances to your National Bank MasterCard.
If you HAVE
a bank account at National Bank
If you DO NOT HAVE
a bank account at National Bank
Download and complete the enclosed balance transfer form and return it by fax to 514-394-8772 or
1-866-394-8772. You can also call one of our representatives to ask for a balance transfer form to be sent to you: 514-394-1427 or 1-888-9MY-CARD (1-888-969-2273).
1 National Bank reserves the right to refuse any balance transfer. Unless you have signed up for a reduced rate, all balances transferred and all cash advances will be subject to the regular annual interest rates in effect for the card issued. * There are browser requirements for accessing National Bank Internet Banking Solutions. Please consult Browser Requirements for Internet Financial Services section under ABCs of Security at nbc.ca
Available on the Edition and Allure cards only: For as little as $20 a year, you can reduce the annual interest rate applicable to your card. It's a great way to cut down on your interest charges.
Consult the table below for rates applicable to National Bank MasterCard credit cards.
Edition and Allure
Business Card
Reduced rate on purchases
14.5%
13.9%
Reduced rate on balance transfers and cash advances
Credit card payment insurance is a wise investment: it provides added protection and peace of mind. You can opt for insurance that covers your minimum monthly MasterCard payments or your entire balance, depending on the situation.
MasterCard SecureCode is a free service that provides added protection for your online purchases. For added protection against unauthorized use of your card, enter this code each time you want to purchase online from a participating merchant.
› Subscribe (secure environment)
› Get more information
National Bank has been adding a microchip to its debit and credit cards. This new technology will provide increased security for transactions carried out at point-of-sale terminals and ABMs.
You can choose to have your MasterCard account payment automatically withdrawn, when due, from your National Bank account or an account at any other financial institution.
ONLINE
Choose a card
.
Ask for a modification to your card
