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TelNat - National Bank customer service

  • Schedule

Personal services
6 a.m. to midnight
7 days a week

Business services
7 a.m. to 7 p.m.
Monday to friday

  • Internet

E-mail

E-mail

  • Telephone






  •  

Montreal region
514 394-5555

Toll-free number
1 888 4 TelNat
(1 888 483-5628)
 

Montreal region
514 394-6611

Toll-free number
1 877 394-6611

  • ATS

(hearing impaired)

514 394-6742

1 866 494-6742

514 394-6742

1 866 494-6742

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National Bank Direct Brokerage Investor services

   
  • Phone

Montreal region
514 866-6755

Toll-free number
1 800 363-3511

Monday to Friday
8:00 a.m. - 8:00 p.m.

 

  • Fax

Personal services
514 394-4390
1 855 394-4390

Business services
514 394-4390
1 855 394-4390

  • Address
1100 University, 7th floor
Montreal (Quebec)
H3B 2G7
 
  • Internet
National Bank Direct Brokerage  

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National Bank Financial

   
  • Phone

Montreal region
514 879-2222
 

Toll-free number
1 800 361-8838 : Canada
1 800 361-9522 : Canada
1 800 678-7155 : United States

Monday to Friday
9:00 a.m. - 5:00 p.m.

  • Address

1155 Metcalfe, 5th floor
Montreal (Québec)
H3B 4S9

 
  • Internet

National Bank Financial

 

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Internet Banking Solutions

Personal Internet Banking Solutions and Mobile Banking Solutions

 

   
  • Phone

Montreal region
514 394-5555 
 
Toll-free number
1 888 4TelNat
(1 888 483-5628)

6 a.m. to midnight
7 days a week

  • Internet

Internet Banking Solutions

 
  • Mobile

Go on mymobileguide.ca.

 

Internet Banking Solutions for Business

   
  • Phone

Montreal region
514 394-2057 (option 3)

Toll-free number
1 800 910-4001 option 3)

 
  • Internet

Internet Banking Solutions for Business

 

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MasterCard

To talk to one of our customer service representatives or to report a card that has been lost, stolen or retained by a banking machine, please call us.

   
  • Phone

Toll-free number
1 888 969-2273

24 hours a day
7 days a week

  • Address

MasterCard Solutions
600, De la Gauchetiere Street West, Suite 1847-4
Montreal, Quebec
H3B 5B1

 
  • Internet

MasterCard

 

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NatBank

 
  • Phone

Pompano Beach branch
954 781-4005
 
Hollywood branch
954 922-9992

  • Addresses

1231 S. Federal Highway (US.1)
Pompano Beach, Florida 33062

4031 Oakwood Blvd (Stirling & I-95)
Hollywood, Florida 33020

  • Internet

Natbank

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National Bank Investments Advisory Service

   
  • Phone

Montreal region
514 871-2082
 
Toll-free number
1 888 270-3941

Monday to Friday
8:00 a.m. - 8:00 p.m.

Saturday
9:00 a.m. - 5:00 p.m.

  • Address
500 Place d'Armes, 29th floor
Montreal, Quebec
H2Y 2W3
 
  • Internet

Investment solutions

 

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National Bank Trust

  • Phone

Montreal
514 871-7240

Quebec
418 652-9711
 

Monday to Friday
8:30 a.m. - 5:00 p.m

  • Toll-free

Montreal
1 800 463-6643

Quebec
1 800 951-9711

 
  • Addresses

1100 University, 10th floor
Montreal, Quebec
H3B 2G7

2600 Laurier
Tour de la Cite
Niveau B2, Suite 260
CP 10,325
Quebec, Quebec
G1V 4V7

 

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Private Wealth 1859

   
  • Phone

Toll-free number
1 877 871-1859

Monday to Friday
9:00 a.m. - 5:00 p.m.

  • Addresses

1155, Metcalfe St, 5th floor
Montreal, Quebec
H3B 4S9

2600, Laurier blvd, suite 260
Quebec, Quebec
G1V 4T3

3075 Portland blvd,
Sherbrooke, Quebec
J1L 2Y7

130, King St West, suite 3200
Toronto, Ontario
M5X 1J9

Private Banking
600, de La Gauchetière W.
27th floor
Montreal, Quebec
H3B 4L2
Telephone:
Montreal: 1 877 375-1859
Quebec: 1 877 657-1859
Toronto: 1 877 864-1859

 
  • Internet

Private Wealth 1859.

 

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Change of address

Are you moving? By using our online Banking Solutions to change your address, you will ensure that your documents will not be sent to your previous addres. Don't forget to give us your new address, even in advance, and we'll make the necessary changes to your file.

  • Internet

Internet Banking Solutions
(To do so, you have to open a session and access your personal page, click on Profile / Preferences in your top menu, and then on the Mailing address link. )

  • TelNat
514 394-5555 or 1 888 4 TelNat (1-888-483-5628)
  • Branch

Visit one of National Bank's branches.

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Client solicitation

At National Bank, our customers’ satisfaction is at the heart of our concerns. We like to know that you hold the products that suit best your needs. That’s why, from time to time, the Bank could contact you to evaluate your satisfaction, tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon. The two phone numbers we use are 514 871-7174 and 514 394-8498. If you no longer wish to be solicited by the Bank, please contact TelNat or visit your branch to speak with a representative.From time to time, the Bank contacts its clients to tell them about special offers, conduct satisfaction surveys, carry out renewals, etc.

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NBC Virtual Advisory Service


For all financing requests submitted through Virtual Advisory Service

  • Fax

514 394-4390

1 855 394-4390

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Human resources rervice Center (HRSC)

The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank.

For example: To obtain a letter confirming employment

To contact us

As a security mesure,  please provide the following information in your email :

  •  Last name
  •  First name
  •  Date of birth (dd/mm/yyyy)
  •  Status : employee, retiree, ex-employee 

You can contact the Human resources service center by clicking on the following link: 

Hr.servicescenter@nbc.ca

Response time

Requests are treated no later than the business day following reception.

Read the FAQ

 

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Designated offices (support orders and support provisions)

In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.

  • Alberta, Northwest Territories, Nunavut, Yukon
    Calgary Branch
    301 - 8th Avenue South West
    Calgary, Alberta T2P 1E4
  • British Columbia
    Vancouver Branch
    555 Burrard Street
    Vancouver, British Columbia V7X 1M7
  • Manitoba
    Winnipeg Main Branch
    179 Provencher Blvd.
    Winnipeg, Manitoba R2H 0G4
  • New Brunswick, Newfoundland, Nova Scotia
    Operation Site
    3, Place Laval, Suite 30
    Laval, Quebec, H7N 1A2
  • Ontario
    Operation Site
    3, Place Laval, Suite 30
    Laval, Quebec, H7N 1A2
  • Prince Edward Island
    Charlottetown Branch
    NBC Tower
    132Kent Street
    Charlottetown, PEI C1A 7L1
  • Québec
    Operation Site
    3 Place Laval, Suite 30
    Laval, Quebec H7N 1A2
  • Saskatchewan
    Saskatoon Branch
    116 2nd Avenue South
    Saskatoon, Saskatchewan S7K 1K5
  • NATCAN Trust Company designates the following office for all provinces :
    Operation Site
    3 Place Laval, Suite 30
    Laval, Quebec H7N 1A2

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