Careers

1 - Career and recruitment process

1.1 Where can I address my questions or get information regarding the positions or the recruitment process at the National Bank Financial Group?

All the information related to the positions or the recruitment process at the National Bank Financial Group is available on our Frequently Asked Questions section and on our career website. Certain specific information can only be confirmed by the manager of the position. If your application is selected for consideration and you are called for an interview, you can ask your questions during the meeting.

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1.2 If I send in a job application, how long will it take to process?

We assess applications received for a vacant position based on pre-determined selection criteria. Given that the requirements for each position are different, we receive a large number of applications. Please note that we will ONLY contact applicants whose applications have been accepted, two to four weeks after the job posting period has closed.

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1.3 I submitted my application. What happens next?

You will receive an acknowledgement of receipt by e-mail confirming that your application has been received. The application will be kept in our database and will be evaluated for the position for which you have applied. If your application is selected for consideration, we will contact you by telephone. If not, you will be informed by e-mail.

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1.4 Is it possible to obtain a feedback about my application?

We cannot provide you with any feedback regarding your application. All managers at the Bank are responsible for filling their own positions.

Candidates are always informed about the status of their application. If your application is selected for consideration, we will contact you by telephone. If not, you will be informed by e-mail within six to eight weeks.

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1.5 If the application deadline for a position has passed, can I apply anyway?

We cannot accept applications once the posting has been removed from the job listings. However, we encourage you to create an online profile so that the information you provide can be put into National Bank Financial Group's pool of candidates and be consulted for future job opportunities.

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1.6 Can I withdraw my submission from a process?

If you wish to withdraw your submission, you can do so in your profile under My Jobpage in My Submissions. If, however, the job posting is no longer available online the withdraw option will not be active, it is not possible to withdraw at that stage.

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1.7 If I apply for a particular function, will my file be considered for other functions that match my profile?

Yes. As our managers and human resource advisors can access the database at any time, we may contact you at a later date for other positions that match your profile. You must have first saved your profile in our system by submitting a general profile or applying for a specific position.

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1.8 What positions are currently available?

For the full list of positions currently available at the National Bank Financial Group, go to the All jobs section under the Job search tab. You can also view the profiles for the most requested positions in the Financial Group arranged by expertise or consult all jobs available by clicking on Positions available.

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1.9 What are the current internships and summer positions offered at the National Bank Financial Group?

To find out about the current internships and summer positions offered at the National Bank Financial Group, go to the careers site under Find out about current job opportunities. A list of all current internships and postings can be found under the All Jobs tab. To search for internships or jobs in a specific field or location, click on the Job Search tab.

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1.10 How do I apply for a position with National Bank Financial Group?

Go to www.nbc.ca/careers to view all positions available with National Bank Financial Group. Click on Find out about our current job opportunities

You can also create a profile (click on the Access my profile link on the right-hand side of the screen) and complete the questionnaire to specify your areas of interest and expertise. Creating a profile will also allow you to receive e-mail job offers for all positions in the areas you have selected.

By completing a personal profile in the candidate database, you need only supply your personal information each time you apply for different positions, which simplifies the application process. The information you provided for your general profile will be generated automatically when you apply for a position via the National Bank Financial Group website.

Note that changes made to your general profile will be reflected in applications for positions you submit in future only, not in previous applications.

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1.11 Can I submit my résumé by fax or to an e-mail address?

We only accept applications submitted online via www.nbc.ca/careers. Applying online is a highly efficient way to submit your résumé and personal information to the appropriate parties at National Bank Financial Group. This simple process also allows you to update your profile at any time so that the information you provided is as accurate as possible. Also, when you apply online, we ask you to answer questions related to all positions displayed and these questions can only be answered online.

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2 - Working at the Bank

2.1 What is the minimum age to work at the National Bank Financial Group?

The minimum age to work at the National Bank Financial Group is 17 years.

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2.2 Do I need to hold a work permit to be able to work at the National Bank Financial Group?

If you do not hold the permanent resident status or you are not a Canadian Citizen you should obtain a working permit before hiring as required by the governmental policies. It is the candidate who is responsible of providing the required papers.

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2.3 Does the Bank recognise the diplomas obtained outside of Canada?

The Bank recognizes the diploma equivalence delivered by the government. The candidate is responsible of obtaining it and should present it during the selection process.

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2.4 Can I expect to be relocated frequently if I am hired by the National Bank?

As a rule, the Bank promotes regional recruiting for junior and middle management positions. For senior management positions, however, it recruits nationally. In most cases, employees can remain in their positions without relocating. However, where career prospects are concerned, mobility is an asset.

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2.5 Does the National Bank respect and comply with the Employment Equity Act?

The Canadian banking industry is in the midst of rapid change. Regulations, customer preferences, technology, mounting competition and global trends are all factors influencing the banks’ activities and how they do business.

The National Bank is no exception to this. These factors are transforming the financial services market at an unprecedented rate and have important repercussions on financial institutions, whatever their size and wherever they are located.

In this context, the National Bank is aware that managing diversity and employment equity are critical to its success. With the revision of the Bank Act, the federal regulation of financial services will probably undergo its most dramatic transformation in Canadian history.

The National Bank will therefore require a more diversified workforce in order to meet the new social, demographic and economic reality.

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2.6 Will I be able to develop professionally within the Bank?

Yes. There are more than 180 functions spread over several management levels (clerical, management, middle management, senior management), and more than 3,000 employees change position every year. There are nine job families: support, sales and service, credit, data processing systems, legal affairs, finance and control, marketing, product management and communications and human resources. Employees can change job families. There are generalist and specialist positions, as well as different positions with varying levels of responsibility. Mobility is an asset for obtaining a new position because the Bank has branches across Canada. Finally, the Bank offers competent and high-performing employees numerous career advancement tools and opportunities.

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2.7 Does the Bank support continuing education?

Yes. The Bank encourages its employees to pursue their training and professional development. Employees can move up within the Bank or continue to develop in their existing position.

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3 - Access to the career account

3.1 I forgot my password or want to change it. What should I do?

To recuperate a new password, on the login page click on Forgot your password? Enter your user name in the designated field, click OK and follow the instructions.

To change your password please refer to question 29.

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3.2 I forgot my username or want to change it. What should I do?

To recuperate your username, on the login page click on Forgot your username? Enter your email address in the designated field. If you have never provided your email address, leave the field empty and click Validate and follow the instructions.

To change your username please refer to question 29.

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3.3 If I am not able to recuperate my password/username or I forgot my secret question what can I do?

We invite you to send us your request by e-mail and we will answer you as soon as possible.

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3.4 Is it possible to modify the options and preferences of my account (security question, e-mail address, username and password)?

You can change your password, user code, e-mail address and other information in your file by:

  • Access your account
  • Go to My Account options
  • Click on the Edit button corresponding to the category you wish to modify
  • Bring your modifications and click on Save
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3.5 If I am having technical problems what can I do?

We invite you to send us your request by e-mail and we will answer you as soon as possible.

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3.6 I can't access my profile and my account is locked. What should I do?

This usually occurs when you unsuccessfully try to log on three times in a row. Your account will unlock automatically. Try again later.

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3.7 Can two people use the same e-mail address to apply for positions?

E-mail addresses are used to identify individual applicants, meaning that two people cannot use the same e-mail address to apply for jobs via the National Bank Financial Group website. We suggest that one of the two individuals obtain a new e-mail address.

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4 - Career account management

4.1 I no longer want to receive job offer e-mails from National Bank Financial Group. What should I do?

If you no longer wish to receive the job offers you can deactivate the option by following these steps:

  • Access your account
  • Go to My Account options
  • Scroll down to Correspondence
  • Click on Edit

Untick "Receive e-mail notification when a new profile matching my profile is posted".

Your profile will remain active in the candidate database and can be accessed at your convenience, however you will no longer receive notices for available positions. This option can be reactivated in your profile at any time.

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4.2 I received a request for additional information. Why?

This message means that you meet some of the requirements for the position for which you applied; however certain information was not available in your personal profile when you applied. National Bank Financial Group would like to obtain more information to assess your application: you are asked to provide the requested information. If you have already updated your file, you can disregard this request.

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4.3 How can I remove my applicant profile from the system?

To deactivate your account, log in to your profile go to My Account Options and click on Deactivate next to My Account. Please note that by deactivating your account, the system automatically withdraws all your active job submissions.

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4.4 What is the conservation period of my career file at the National Bank Financial Group?

Your personal information is kept in our data for a minimum period of two (2) years from the time you submit your application. If your general profile remains inactive for a period of minimum two (2) years your file will be deactivated from our candidates database.

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4.5 What are the Terms of Use of my career account ?

The personal information you disclose to the National Bank of Canada, as well as its agent, is subject to the privacy policy accessible on our website at www.nbc.ca. By submitting your profile to the National Bank of Canada, you are responsible for ensuring your profile is updated so that it always reflects your current situation (contact information, experience, training, etc.). At anytime, you may access your personal information to modify, correct or update it on this site. You may also withdraw your file from the National Bank of Canada inventory.

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4.6 The system says that my text is too long and cannot be saved. What should I do?

Spaces at the start and end of the text are counted as characters as are spaces between characters and words. If you receive such a message, shorten your text so it is accepted by the system.

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