Employee Ombudsman Office

The Employee Ombudsman Office is a neutral, impartial entity that reports directly to the President and Chief Executive Officer of National Bank Financial Group.

The services offered by the Employee Ombudsman Office are reserved strictly for employees, retirees and former employees seeking assistance in resolving problems they are experiencing in their lives at work.

Clients who want to reach the Client Ombudsman of National Bank Financial Group will find information on the Bank’s website under About us > Complaint Settlement.

Making a comment or filing a complaint
The Employee Ombudsman can be reached directly via telephone or e-mail.

You can also complete the form and send it to the Employee Ombudsman Office via e-mail, fax or internal mail.

Telephone
1-800-361-8688, ext. 6666
514-394-6666

Monday to Wednesday, 8 a.m. to 8 p.m.
Thursday and Friday, 8 a.m. to 5:30 p.m.

E-mail
employee.ombudsman@nbc.ca

Fax
514-394-6234

In-person meetings
Scheduled: Monday to Wednesday, 5:30 p.m. to 8 p.m.
Unscheduled: Monday to Friday, 8 a.m. to 5:30 p.m.

Response time
Requests made by telephone, e-mail or fax will be acknowledged within 24 hours.

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