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{"cache":{"resources":{"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu":{"data":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"camd021","jcr:lastModifiedBy":"camd021","topfaq":["/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-fonctionne-report-paiement-minimum-carte-de-credit-admissible","/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-fonctionne-le-report-de-versement-hypothecaire","/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales","/content/bnc/en/accueil/particuliers/faq-general/covid-19-conseils-voyageurs-remboursement-annulation-de-vol","/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-beneficier-des-mesures-de-soutien-allegement-de-la-banque","/content/bnc/en/accueil/particuliers/faq-general/comment-faire-un-depot-numerique-cheques","/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-reporter-un-paiement-saut-de-versement-pour-pret-personnel","/content/bnc/en/accueil/particuliers/faq-general/comment-inscrire-au-depot-direct-arc","/content/bnc/en/accueil/particuliers/cartes-credit-mastercard/faq/comment-augmenter-ma-limite-de-credit","/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-proceder-assurance-pret-ou-paiement"],"jcr:created":"Tue Oct 01 2019 09:18:50 GMT-0400","lang":"en","jcr:lastModified":"Wed Apr 08 2020 13:00:07 GMT-0400","sling:resourceType":"web-sites-react/components/floating-menu"},"depth":0}},"scripts":{},"included":{},"serviceCalls":{"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getEncryptedLanguage()":"{7f4095fbbc0f749854b48fd07a2d8b0cf916cc6ca0ffe228b4b346a9ad692a8e}","/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getEncryptedContextPath()":"{81567a719b21d8913cbb60630f523be4daa3fc1ebd6bf8baf1e016f4a1aa1db0}","/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getTopFaq()":"{\"faqs\":[{\"answer\":\"<ul>\\n<li>You can request to defer the minimum monthly payment due on your National Bank Mastercard® credit card for a period of 90 days, if you are experiencing financial difficulties related to COVID-19.<\\/li>\\n<li>Credit card holders who have been accepted for a payment deferral may also be eligible for a temporary reduced annual interest&nbsp;rate&nbsp;of 10.9% on purchases&nbsp;and cash advances, depending on&nbsp;the analysis of their file.<\\/li>\\n<li>As usual, the interest rate applies only to the balance. Note that no interest will accumulate on the interest.<\\/li>\\n<li>This measure only applies to credit card holders for a personal account. See&nbsp;our&nbsp;<a href=\\\"https://www.nbc.ca/business/important-notices.html\\\">Important notices \\u2013 Business<\\/a>&nbsp;page for commercial support measures.<\\/li>\\n<\\/ul>\\nYou can request a payment deferral by filling out an online form. \\n<\\/p>\\n&nbsp;From your online bank:<\\/b><\\/p>\\n<ol>\\n<li>Sign&nbsp;in to&nbsp;the latest version of your online bank<\\/li>\\n<li>Click&nbsp;Products and services<\\/i>&nbsp;in the left menu<\\/li>\\n<li>Under&nbsp;Request a credit card payment deferral<\\/i>, click&nbsp;Start<\\/b><\\/li>\\n<li>Follow the steps<\\/li>\\n<\\/ol>\\nFrom your National Bank app:&nbsp;<\\/b><\\/p>\\n<ol>\\n<li>Sign in to the app&nbsp;<\\/li>\\n<li>Open the left menu and click Banking services<\\/i>&nbsp;<\\/li>\\n<li>Select Credit card payment deferral&nbsp;<\\/i><\\/li>\\n<li>Follow the steps&nbsp;<\\/li>\\n<\\/ol>\\nDon\\u2019t have access to the latest version of your online bank?&nbsp;<a href=\\\"https://bncdemo.ca/en/course/start/public-signin-manage-profile-online/emulator-public-create-account-signin-online/emulator\\\" target=\\\"_blank\\\">Watch our demo<\\/a>&nbsp;to create your account.<\\/p>\\n<a href=\\\"/content/bnc/en/accueil/covid-19/mesures-soutien.html#Credit_cards\\\">See&nbsp;measures&nbsp;for&nbsp;credit&nbsp;card<\\/a><\\/p>\\n\",\"question\":\"COVID-19 : How does deferring the minimum payment of my credit card work? How do I know if I\\u2019m eligible?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-fonctionne-report-paiement-minimum-carte-de-credit-admissible\",\"cleanAnswer\":\"\\nYou can request to defer the minimum monthly payment due on your National Bank Mastercard® credit card for a period of 90 days, if you are experiencing financial difficulties related to COVID-19.\\nCredit card holders who have been accepted for a payment deferral may also be eligible for a temporary reduced annual interest&nbsp;rate&nbsp;of 10.9% on purchases&nbsp;and cash advances, depending on&nbsp;the analysis of their file.\\nAs usual, the interest rate applies only to the balance. Note that no interest will accumulate on the interest.\\nThis measure only applies to credit card holders for a personal account. See&nbsp;our&nbsp;Important notices \\u2013 Business&nbsp;page for commercial support measures.\\n\\nYou can request a payment deferral by filling out an online form.\\n\\n&nbsp;From your online bank:\\n\\nSign&nbsp;in to&nbsp;the latest version of your online bank\\nClick&nbsp;Products and services&nbsp;in the left menu\\nUnder&nbsp;Request a credit card payment deferral, click&nbsp;Start\\nFollow the steps\\n\\nFrom your National Bank app:&nbsp;\\n\\nSign in to the app&nbsp;\\nOpen the left menu and click Banking services&nbsp;\\nSelect Credit card payment deferral&nbsp;\\nFollow the steps&nbsp;\\n\\nDon\\u2019t have access to the latest version of your online bank?&nbsp;Watch our demo&nbsp;to create your account.\\nSee&nbsp;measures&nbsp;for&nbsp;credit&nbsp;card\\n\",\"boostKeywords\":[\"deferral, minimum payment\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-does-the-credit-card-minimum-payment-deferral-work-eligible.html\"},{\"answer\":\"Deferring your payments&nbsp;gives you a financial break from temporary hardship. However, deferrals increase your cost of borrowing because you repay the principal of your loan less quickly. Additionally, the interest portion of your deferred payments is added to the balance of your loan and&nbsp;bears interest. \\n<\\/p>\\nIf you choose to defer your mortgage payments:<\\/b><\\/p>\\n<ul>\\n<li>Interest continues to accrue during the deferral period&nbsp;and is&nbsp;added to the principal balance of your loan on each deferred payment date. \\nNational&nbsp;Bank will&nbsp;reimburse&nbsp;the interest on the interest accumulated on the deferred payments for the entire deferral period.<\\/li>\\n<li>The amount of your payments will not change after the deferral period.<\\/li>\\n<li>Upon renewing your payments, the balance of your loan will be higher due to the outstanding principal and unpaid interest. However, you can make a payment to pay off the deferred payments at any time, at no charge.<\\/li>\\n<\\/ul>\\n&nbsp;<\\/p>\\nYou can&nbsp;<a href=\\\"https://www.nbc.ca/forms/tools/defer-mortgage.html\\\">apply online<\\/a>&nbsp;for a period of up to 3 months. If a deferral of more than 3 months is necessary, or for any other requests, contact us at <a href=\\\"tel:+18882868799\\\">1\\u2011888\\u2011286\\u20118799<\\/a>.<\\/p>\\n<a href=\\\"https://www.nbc.ca/personal/covid-19/support-measures.html#deferral-mortage\\\">See all details<\\/a><\\/p>\\n&nbsp;<\\/p>\\n&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : How does a mortgage payment deferral work?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-fonctionne-le-report-de-versement-hypothecaire\",\"cleanAnswer\":\"Deferring your payments&nbsp;gives you a financial break from temporary hardship. However, deferrals increase your cost of borrowing because you repay the principal of your loan less quickly. Additionally, the interest portion of your deferred payments is added to the balance of your loan and&nbsp;bears interest.\\n\\nIf you choose to defer your mortgage payments:\\n\\nInterest continues to accrue during the deferral period&nbsp;and is&nbsp;added to the principal balance of your loan on each deferred payment date.\\nNational&nbsp;Bank will&nbsp;reimburse&nbsp;the interest on the interest accumulated on the deferred payments for the entire deferral period.\\nThe amount of your payments will not change after the deferral period.\\nUpon renewing your payments, the balance of your loan will be higher due to the outstanding principal and unpaid interest. However, you can make a payment to pay off the deferred payments at any time, at no charge.\\n\\n&nbsp;\\nYou can&nbsp;apply online&nbsp;for a period of up to 3 months. If a deferral of more than 3 months is necessary, or for any other requests, contact us at 1\\u2011888\\u2011286\\u20118799.\\nSee all details\\n&nbsp;\\n&nbsp;\\n\",\"boostKeywords\":[\"mortgage deferral, mortgage, deferral, covid\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-does-a-mortgage-payment-deferral-work.html\"},{\"answer\":\"Some branches are temporarily&nbsp;closed,&nbsp;and others have reduced business hours. Before your visit, check&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">our branch locator<\\/a>&nbsp;for our updated business hours.&nbsp;Our ABMs continue to remain available.&nbsp;To find the closest ABM near you,&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">click here<\\/a>.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19: What are the modified branch business hours?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales\",\"cleanAnswer\":\"Some branches are temporarily&nbsp;closed,&nbsp;and others have reduced business hours. Before your visit, check&nbsp;our branch locator&nbsp;for our updated business hours.&nbsp;Our ABMs continue to remain available.&nbsp;To find the closest ABM near you,&nbsp;click here.&nbsp;\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/modified-branch-business-hours.html\"},{\"answer\":\"Consult our section on&nbsp;<a href=\\\"/content/bnc/en/accueil/covid-19/voyages.html\\\">COVID-19<\\/a>&nbsp;for information regarding travel and more.<\\/p>\\nThis section is regularly updated.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : Travel advice, refund and flight cancellation\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-conseils-voyageurs-remboursement-annulation-de-vol\",\"cleanAnswer\":\"Consult our section on&nbsp;COVID-19&nbsp;for information regarding travel and more.\\nThis section is regularly updated.&nbsp;\\n\",\"boostKeywords\":[\"Travel, refund, flight cancellation\",\"\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-travel-advices-refund-flight-cancellation.html\"},{\"answer\":\"We&nbsp;have put&nbsp;exceptional measures&nbsp;in place&nbsp;to help support you, if you need it.&nbsp;<a href=\\\"https://www.nbc.ca/personal/covid-19/support-measures.html\\\">Inform yourself<\\/a>&nbsp;on&nbsp;payment deferrals for your mortgage&nbsp;and&nbsp;personal loans and credit card monthly payments,&nbsp;as well&nbsp;increasing your credit card limit.&nbsp;<\\/p>\\n\",\"question\":\"Covid-19: How do I benefit from financial support?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-beneficier-des-mesures-de-soutien-allegement-de-la-banque\",\"cleanAnswer\":\"We&nbsp;have put&nbsp;exceptional measures&nbsp;in place&nbsp;to help support you, if you need it.&nbsp;Inform yourself&nbsp;on&nbsp;payment deferrals for your mortgage&nbsp;and&nbsp;personal loans and credit card monthly payments,&nbsp;as well&nbsp;increasing your credit card limit.&nbsp;\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-do-i-benefit-from-financial-support.html\"},{\"answer\":\"Need to deposit a cheque? With the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank mobile app<\\/a>, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.<\\/p>\\n<a href=\\\"https://bncdemo.com/en/course/start/public-mobile-cheque-deposit/emulator-public-mobile-cheque-deposit/emulator\\\">See demo<\\/a><\\/p>\\n\",\"question\":\"How can i deposit cheques using your mobile device?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/comment-faire-un-depot-numerique-cheques\",\"cleanAnswer\":\"Need to deposit a cheque? With the National Bank mobile app, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.\\nSee demo\\n\",\"boostKeywords\":[\"hypothèque, mortgage deferral, mortgage, deferral, report\"],\"url\":\"https://www.nbc.ca/personal/faq-general/how-can-deposit-cheques-using-your-mobile-device.html\"},{\"answer\":\"Deferring your personal loan payment allows you to postpone your next payment (principal and interest) for up to 3 months.<\\/p>\\nIf you choose to defer your personal loan payments:<\\/p>\\n<ul>\\n<li>You must continue paying insurance premiums for life, disability, and critical illness insurance, if applicable.<\\/li>\\n<li>Interest continues to accrue during the deferral period. You will have to pay the interest when you resume your payments.<\\/li>\\n<li>Your loan will be extended for a duration equal to the deferral period. The principal and interest portion of your loan will be adjusted (interest prioritized) so the amount of your payments remain the same.<\\/li>\\n<\\/ul>\\n<a href=\\\"/content/bnc/en/accueil/covid-19/mesures-soutien.html#Personal_loans\\\">See all details<\\/a><\\/p>\\n\",\"question\":\"COVID-19 : How does deferring (postpone) a personal loan payment online work?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-reporter-un-paiement-saut-de-versement-pour-pret-personnel\",\"cleanAnswer\":\"Deferring your personal loan payment allows you to postpone your next payment (principal and interest) for up to 3 months.\\nIf you choose to defer your personal loan payments:\\n\\nYou must continue paying insurance premiums for life, disability, and critical illness insurance, if applicable.\\nInterest continues to accrue during the deferral period. You will have to pay the interest when you resume your payments.\\nYour loan will be extended for a duration equal to the deferral period. The principal and interest portion of your loan will be adjusted (interest prioritized) so the amount of your payments remain the same.\\n\\nSee all details\\n\",\"boostKeywords\":[\"loan, deferral\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-comment-reporter-un-paiement-saut-de-versement-pour-pret-personnel.html\"},{\"answer\":\"Signing up for CRA direct deposit is quick and easy. Here are the <a href=\\\"https://www.nbc.ca/personal/accounts/services/direct-deposit.html\\\" title=\\\"https://www.nbc.ca/personal/accounts/services/direct-deposit.html\\\">answers<\\/a> to your most common questions.<\\/p>\\n\",\"question\":\"COVID-19 : How to sign up for CRA direct deposit?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/comment-inscrire-au-depot-direct-arc\",\"cleanAnswer\":\"Signing up for CRA direct deposit is quick and easy. Here are the answers to your most common questions.\\n\",\"boostKeywords\":[\"CRA, direct deposit, government assistance\"],\"url\":\"https://www.nbc.ca/personal/faq-general/how-to-sign-up-for-cra-direct-deposit.html\"},{\"answer\":\"You can request a temporary or permanent credit limit increase<\\/b> on your credit card.&nbsp;<\\/p>\\nFor a permanent credit limit increase, sign in to <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_self\\\">your online bank<\\/a>:&nbsp;<\\/p>\\n<ol>\\n<li>Click Overview<\\/b> in the left menu&nbsp;<\\/li>\\n<li>Select your credit card<\\/i>&nbsp;<\\/li>\\n<li>Click Increase my limit<\\/b>&nbsp;<\\/li>\\n<li>Follow the instructions&nbsp;<\\/li>\\n<\\/ol>\\nFor a temporary credit limit increase<\\/b> of up to 90 days, call us at <a href=\\\"tel:+18005619733\\\" target=\\\"_self\\\">1-800-561-9733<\\/a>.&nbsp;<\\/p>\\n\",\"question\":\"How do I increase my National Bank Mastercard credit limit?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/cartes-credit-mastercard/faq/comment-augmenter-ma-limite-de-credit\",\"cleanAnswer\":\"You can request a temporary or permanent credit limit increase on your credit card.&nbsp;\\nFor a permanent credit limit increase, sign in to your online bank:&nbsp;\\n\\nClick Overview in the left menu&nbsp;\\nSelect your credit card&nbsp;\\nClick Increase my limit&nbsp;\\nFollow the instructions&nbsp;\\n\\nFor a temporary credit limit increase of up to 90 days, call us at 1-800-561-9733.&nbsp;\\n\",\"url\":\"https://www.nbc.ca/personal/mastercard-credit-cards/faq/how-do-i-increase-my-credit-limit.html\"},{\"answer\":\"We understand you have many questions about your loan insurance and credit card payment insurance. Here are <a href=\\\"https://www.nbc.ca/personal/notice.html#section4\\\">some tips<\\/a> to help you.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : How to proceed if I have loan or payment insurance?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-proceder-assurance-pret-ou-paiement\",\"cleanAnswer\":\"We understand you have many questions about your loan insurance and credit card payment insurance. Here are some tips to help you.&nbsp;\\n\",\"boostKeywords\":[\"covid, covid-19, coronavirus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-to-proceed-if-i-have-loan-or-payment-insurance.html\"}],\"displayFloatingMenu\":false}"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu","wcmmode":"disabled"}

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