Important notices

COVID-19: We’re here to answer your questions

Updated: January 8, 2021

We’re here for you

Since the beginning of the pandemic, we have been here to help support you. With the new measures announced by the government, we will do our utmost to provide you with the necessary information. If you’re in a particular situation, contact one of our advisors. Together, you will be able to find the best solution for your needs.

Manage your finances remotely

Speak to an advisor

Make an over-the-phone appointment with an advisor. You will be able to discuss your situation and get advice without leaving your home.

Make an appointment

Make your transactions online

Sign in to your online bank or National Bank app to carry out a number of transactions remotely.

Learn more

Ask your questions

Ask us your questions via Facebook® Messenger or use our Virtual assistant, available 24/7 from your online bank, for quick answers to your questions.

See details


COVID Alert app

Together, we can have a positive impact on our collective health. To limit the spread of COVID-19, we encourage you to download the free app from the government of Canada website

For your other questions


For questions about travel, loan and credit card insurance claims.

Learn more

Measures for personal banking

National Bank and the government have put support measures in place to help with your personal finances.

See details

Measures for businesses

National Bank and the government have put support measures and programs in place to help entrepreneurs.

See measures

Legal disclaimers

® FACEBOOK is a registered trademark of Facebook, Inc.

®The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.

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