How to contact us
In branch, by email, or by phone: we’re here to help
Due to the increased number of requests, we will respond to clients who are facing financial difficulties in order of priority. We thank you for your patience.
Visiting a branch
We have put a series of measures in place to protect our clients and employees and limit the spread of COVID-19. Only visit a branch for essential financial needs that cannot be carried out from home or an ABM.
What measures should I follow to visit a branch?
It’s important to follow the recommendations issued by government authorities and limit your trips to essential places only, such as grocery stores and pharmacies.
For our clients aged 70 and over, who have returned from a trip, have symptoms, or have doubts about their health, we ask that you respect the isolation period recommended by government authorities.
What preventative measures are in place to ensure the safety of clients and employees at a branch?
- We are always monitoring the number of people in our branches to ensure a 2-meter distance between employees and clients.
- Additional hygiene measures have been implemented in our branches, ABMs and offices such as more frequent cleaning of the premises and disinfectant gel dispensers at the entrance.
How do I know if my branch is open and its business hours?
Some branches are temporarily closed, and others have reduced business hours. Before your visit, check our branch locator for our updated business hours. Our ABMs continue to remain available. To find an ABM near your, click here.
Are branch appointments continuing as usual?
Contact your advisor before visiting your branch. You may be able to schedule a meeting remotely.
For our clients aged 70 and over, who have returned from a trip, have symptoms, or have doubts about their health, we ask that you respect the isolation period recommended by government authorities.
Contact us
Call centre business hours
- For questions concerning a mortgage or loan, our call centre is open Monday to Friday from 8 a.m. to 9 p.m., Saturday and Sunday from 9 a.m. to 5 p.m. (ET).
- For all other questions, you can contact us Monday to Friday from 7 a.m. to 10 p.m., Saturday and Sunday from 8 a.m. to 8 p.m. (ET).
Support for seniors
To support our seniors, we have set up a dedicated phone line to answer calls from our clients aged 70 and over to help them manage their essential financial needs. If you are 70 years or older, in a residence, or Long-Term Care Facility and need support for your essential transactions, call us at 1-844-413-5894.
Due to the current situation, the waiting time is longer than usual.
Legal disclaimers
® FACEBOOK is a registered trademark of Facebook, Inc