It is now required to wear a mask or face covering to protect the nose, mouth and chin in all our Quebec branches and in certain municipalities of Ontario.Let’s keep in touch
By phone, email and social media: we’re here to help.
Due to the increased number of requests, we will respond to clients who are facing financial difficulties in order of priority. We thank you for your patience.
Solutions adapted to the current situation
Make an appointment to speak to an advisor remotely
Ask us your questions via Facebook® Messenger or use our Virtual assistant, available 24/7 from your online bank
Send us an email
Visiting a branch
Given the current situation, we recommend that you only visit a branch for essential financial needs that cannot be carried out remotely. Check your branch's business hours before your visit.
What measures should I follow to visit a branch?
Firstly, wearing a face cover or mask that covers the nose, mouth and chin is mandatory in our branches in the following provinces:
British Columbia
Saskatchewan
Manitoba
Ontrario
Quebec
New Brunswich
Nova Scotia
Prince Edward Island
Wearing a face covering is also mandatory in certain cities of Alberta: Banff, Edmonton, Calgary, Wood Buffalo, Grande Prairie, Red Deer, Lethbridge and Fort McMurray.
Follow the recommendations of the government authorities and limit your movements, if possible.
If you exhibit symptoms of COVID-19, avoid visiting a branch. See what you can do to keep in touch.
What preventative measures are in place to ensure the safety of clients and employees at a branch?
- We are always monitoring the number of people in our branches to ensure a 2-meter distance between employees and clients.
- Additional hygiene measures have been implemented in our branches, ABMs and offices such as more frequent cleaning of the premises and disinfectant gel dispensers at the entrance.
How do I know if my branch is open and its business hours?
Before your visit, check our branch locator for our updated business hours. Our ABMs continue to remain available. To find an ABM near your, click here.
Are branch appointments continuing as usual?
Yes, however we ask that you contact your advisor before visiting your branch. You may also be able to schedule a meeting remotely, depending on your needs.
Avoid visiting a branch if you’re exhibiting symptoms of COVID-19. You can contact your advisor by phone or reschedule your appointment, depending on your state of health.
Support for seniors
To support our seniors, we have set up a dedicated phone line to answer calls from our clients aged 70 and over to help them manage their essential financial needs. If you are 70 years or older, in a residence, or Long-Term Care Facility and need support for your essential transactions, call us at 1-844-413-5598.
Legal disclaimers
® FACEBOOK is a registered trademark of Facebook, Inc
Notes légales
MD FACEBOOK est une marque de commerce enregistrée de Facebook, Inc.
Legal disclaimers
® FACEBOOK is a registered trademark of Facebook, Inc.