Our support measures for personal banking
Although our support measures have ended, we always have solutions in place to help you.
Our solutions
Our support measures ended September 30, 2020. If your financial situation remains unstable due to COVID-19, explore our solutions that may be of assistance to you.
You can also make an appointment with an advisor to find the best solution tailored to your needs.
- Mortgage loans
- Transaction fees
- Credit cards
- Personal loans
Mortgage loans
Do you have a National Bank mortgage? Are you experiencing financial difficulties due to COVID-19? Here are some solutions that may help:
- Change the frequency or amount of your payments: If you opted for accelerated mortgage repayments (weekly or every 2 weeks), you can change the frequency of your payments to relieve some of the financial pressure. If you already made an early repayment, you may also have the option of reducing the amount of your regular monthly payments.
- Refinance your property: If you accumulated debts with high interest rates, you could consolidate them by refinancing your mortgage. This option could save you interest.
- Extend your amortization period: Depending on the loan deed signed with the notary, it may be possible to extend your amortization, or repayment, period. In other words, you could repay your mortgage over a longer period of time, which would reduce your regular monthly payments. Please note that only conventional loans are eligible for this option.
Make an appointment with an advisor to discuss which solution best applies to your situation.
Transaction fees
Although our support measures related to COVID-19 are discontinued, we remain available to help. If you’re having financial difficulties, make an appointment with your advisor. We will do everything we can to find solutions that meet your needs.
Make an appointment
Frequently Asked Questions: Transaction fees
How does waiving the 1$ Interac e-Transfer fee work?
Important : This measure is no longer available as of
September 30, 2020.
The $1 Interac e-Transfer® fee usually charged to clients who do not have a banking package is retroactively waived from March 16, 2020 to September 30, 2020.
How does waiving the stop payment fees for cheques or pre-authorized debits work?
Important : This measure is no longer available as of
September 30, 2020.
The $16 and $30 fees for stopping a payment by cheque or pre-authorized debit are retroactively waived from March 16, 2020 to September 30, 2020. All our clients are eligible.
How does waiving the overdraft interest fee work?
Important : This measure is no longer available as of
September 30, 2020.
Overdraft interest charges are temporarily waived from April 6, 2020 to September 30, 2020.
If you were overdrawn before April 6, you will have to pay interest. There will be no interest charged on overdrafts from April 6, 2020 until September 30, 2020.
The overdraft fee of $5 per transaction will still be implemented. Interest on the overdraft amount will be temporarily waived.
Credit cards
The minimum monthly payment deferral for a credit card has been suspended as of July 1, 2020.
If your financial difficulties persist, our advisors are here to help you. Contact us at 1‑800‑361‑5205.
Frequently Asked Questions: Credit card payment
How do I request a credit limit increase on my credit card?
For a credit limit increase, sign in to your online bank:
- Click Overview in the left menu
- Select your credit card
- Click Increase my limit
- Follow the instructions
What is the impact on my credit rating if I defer my credit card payment for the month?
Deferring your minimum monthly payment doesn’t affect your credit rating. However, you must make your payment after the deferred maximum of 90 days. Note that interest on your balance continues to accumulate and that no interest accumulates on the interest.
The minimum monthly payment deferral for a credit card has been suspended as of July 1, 2020.
Can I pay my credit card balance with my rewards points?
Yes, many cards allow you to pay your credit card balance with your rewards points, partially or in total.
If you’ve accumulated at least 6,250 points, you can use this feature in your online bank or National Bank app.
Do you offer a low-interest credit card?
Yes, the Syncro™Mastercard® credit card may meet your needs:
- You could benefit from an annual interest rate of 8.9% on your purchases.
- The annual fee is $35.
Personal loans
If you’re still experiencing financial difficulties due to COVID-19, we suggest the following solutions to help you move forward during these uncertain times:
- Consolidate your debts: If you’re still earning a salary, you could consolidate your debts into one payment per month toward a personal loan from National Bank. Since this loan will usually be offered at a lower interest rate than credit cards, it will also allow you to reduce your monthly payments.
- Ask a co-borrower for help: To pay off your existing debts, sign up to one of our flexible financing solutions with the support of a co-borrower who has a solid credit rating.
- Extend your amortization period: If you have a personal loan with National Bank, you may be able to extend its amortization, or repayment, period to reduce your monthly payments. Note, however, that unlike a mortgage or car loan, the amortization period for a personal loan cannot exceed five years.
Make an appointment with an advisor to discuss which solution best applies to your situation.
Make your transactions online
Not yet familiar with our online banking services? Find out how to safely make your transactions online.
Your online bank
No installation required
Pay your credit card balance with your rewards points, see your transaction history, and much more.
National Bank app
Download it, free
Pay your credit card balance with your rewards points, see your transaction history, and much more.
Demos to guide you
Watch our step-by-step demos on how to make transactions in your online bank and National Bank app.
Legal disclaimers
Certain conditions apply to each support measure. Requests are reviewed on a case-by-case basis to ensure that all criteria are met before proceeding with approval of the application.
TM All-In-One is a trademark of National Bank of Canada.
®The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
®Mastercard, Platinum Mastercard, World Mastercard and World Elite Mastercard are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated. Authorized user: National Bank