Press Releases

National Bank honoured at 2004 Grands Prix québécois de la qualité

Montreal, 30 September 2004 -

National Bank today proudly accepted an honourable mention in the large service company category at the prestigious Grands Prix québécois de la qualité 2004. The award was presented by Monique Gagnon-Tremblay, Deputy Premier and Minister of International Relations, at a gala luncheon.

“We are extremely proud to have won such a coveted award,” stated Réal Raymond, President and Chief Executive Officer of National Bank. “It is particularly meaningful as it recognizes the Bank's commitment to providing quality service and our efforts to increase customer satisfaction.”

In recent years, the Bank's ongoing quest for quality has led it to adopt an integrated client approach. In particular, the Bank has enhanced its service standards, incorporated strict quality standards into agreements with its partners, and improved its human resources management and training programs. As a result of these corporate-wide efforts, the Bank has seen steady improvement in customer satisfaction, growth in customer assets, and excellent financial results despite a fiercely competitive industry.

The Grands Prix québécois de la qualité, organized jointly by the Ministère du Développement économique et régional et de la Recherche and the Mouvement québécois de la qualité, seek to highlight the work of organizations that have successfully applied best management practices to all aspects of their operations and achieved exceptional results.

About National Bank
National Bank of Canada is an integrated group which provides comprehensive financial services to consumers, small and medium-sized enterprises and large corporations in its core market, while offering specialized services to its customers elsewhere in the world. National Bank offers a full array of banking services, including corporate and investment banking. It is an active player on international capital markets and, through its subsidiaries, is involved in securities brokerage, insurance and wealth management, as well as mutual fund and retirement plan management. National Bank has $84 billion in assets and, together with its subsidiaries, employs nearly 17,000 people. The Bank's securities are listed on the Toronto Stock Exchange (NA: TSX). For more information, visit the Bank's website at www.nbc.ca.

Information: (the telephone number and e-mail address provided below are for the exclusive use of journalists and other media representatives):

Denis Dubé
Director – Public Relations
National Bank of Canada
Tel.: (514) 394-8644