Press Releases

National Bank Offers Relief Measures to its Clients Affected by the Flooding

Montreal, 22 April 2019 -

Proactive contact and solutions adapted to the situations of clients affected

National Bank is announcing that it will implement a series of measures to help its Personal and Commercial Banking clients affected by the spring flooding in Eastern Canada, particularly in Quebec and New Brunswick.

Bank employees are currently identifying clients potentially affected by the situation and will contact them proactively in the coming hours. Affected clients are invited to call TelNat Customer Service at 1-888-835-6281 or to contact their branch.

The relief measures include:

  • Deferred payments on personal loans
  • Deferred payments of principal and interest on personal mortgage loans
  • Personalized, case-by-case agreements for affected business clients

“We’re concerned by the situation that many of our clients and their communities are facing in the areas struck by the floods. We’re asking them to contact us without hesitation as needed. We want to help and have a positive impact on their lives, in spite of these difficult circumstances,” explained Lucie Blanchet, Executive Vice-President, Personal Banking and Marketing at National Bank.

About National Bank of Canada
With $263 billion in assets as at January 31, 2019, National Bank of Canada, together with its subsidiaries, forms one of Canada's leading integrated financial groups. It has more than 23,000 employees in knowledge-intensive positions and has been recognized numerous times as a top employer and for its commitment to diversity. Its securities are listed on the Toronto Stock Exchange (TSX: NA). Follow the Bank's activities at nbc.ca or via social media such as Facebook, LinkedIn and Twitter.

Information (The telephone numbers provided below are for the exclusive use of journalists and other media representatives.):
Jean-François Cadieux
Senior Manager – Public Affairs and Corporate Social Responsibility
National Bank
jean-francois.cadieux@nbc.ca
Tel.: 514-394-6500