National Bank’s Social Responsibility Report: A bank committed to the community
National Bank is pleased to announce the publication of its 2005 Social Responsibility Report in which it presents its involvement in the community and the many activities it undertakes to meet the needs of its clients, employees and shareholders.
According to Réal Raymond, President and Chief Executive Officer of National Bank, “businesses succeed by constantly endeavouring to meet the needs and expectations of all their stakeholders. The continuity of our financial institution therefore depends on our acting in a socially responsible manner while contributing to the well-being of the four pillars of our organization: our clients, our employees, our shareholders and the community.”
A look at only a few examples clearly shows that National Bank is solidly anchored in communities and is firmly committed to helping them thrive. Moreover, the Bank participates in their economic development through the services it provides to individuals and businesses alike. The dedication of its employees and its participation in major fundraising campaigns also reflect the Bank’s involvement in the community. Through donations, sponsorships and other philanthropic activities, the Bank was able to contribute close to $18 million to hundreds of Canadian organizations in 2005.
Service quality and client satisfaction are at the heart of the Bank’s concerns and attest to its efforts to meet its clients’ expectations. It is committed to offering innovative quality services and improving access to them, whether online or through some 650 points of service. In a 2005 Léger Marketing survey, these very qualities earned the Bank the distinction of being recognized as one of the most admired companies in Quebec.
Employee engagement is also key to the Bank’s success as a good corporate citizen. That is why it aims to attract, develop and retain the best talent. With this in mind, it has introduced programs designed to gain their trust. The Bank was also proud to have made the 2005 list of the “50 Best Employers in Canada” compiled by Hewitt Associates. Lastly, National Bank commitment to its shareholders is backed by a realistic strategy as well as sound and ethical management of its operations.
The 2005 Social Responsibility Report is available on the Bank’s website at www.nbc.ca and may also be obtained from any National Bank branch or by calling TelNat at 1‑888‑4‑TELNAT.
About National Bank
National Bank of Canada is an integrated group that provides comprehensive financial services to consumers, small and medium-sized enterprises and large corporations in its core market, while offering specialized services to its clients elsewhere in the world. National Bank offers a full array of banking services, including corporate and investment banking. It is an active player on international capital markets and, through its subsidiaries, is involved in securities brokerage, insurance and wealth management, as well as mutual fund and retirement plan management. National Bank has more than $105 billion in assets and, together with its subsidiaries, employs 16,993 people. The Bank’s securities are listed on the Toronto Stock Exchange (NA: TSX). For more information, visit the Bank’s website at www.nbc.ca.
Information (The telephone number provided below is for the exclusive use of journalists and other media representatives):
Director – Public Relations
National Bank of Canada
Tel.: (514) 394-8644