Press Releases

National Bank Financial Group implements special measures to protect its clients

Montreal, 23 September 2008 -

Theft of a computer containing a database on mortgage loans

National Bank Financial Group announces it is taking special measures to protect its clients following the theft of a portable computer containing a database on mortgage loans. The theft of this secure computer occurred recently at the Bank’s head office.

The database contains certain information about mortgage loans granted to the Bank’s clients. Given the nature of information, the risk of fraud related to the use of this information by third parties is minimal.

Nevertheless, National Bank Financial Group intends to take every effort to protect its clients.

The Bank is putting the following measures in place:

  • Quickly write to each client to ask them to be vigilant and to report to the Bank’s customer service if they notice any unauthorized transactions in their account.
  • Investigate any anomalies in its client accounts that are brought to its attention.
  • Compensate clients for any related damages if necessary.
  • Communicate with the different credit companies to have a note about this incident added to the file for each affected client.

The confidentiality of information provided by its clients is of the utmost importance to National Bank Financial Group. Many policies are in place to ensure data safety and protection.  Additional measures will be taken to tighten these policies according to the results of the investigation into the recent theft.

Clients can address any questions to their local branch, to a Telnat customer service representative at 514-394-5555 or toll-free at 1-888-TELNAT-1.

About National Bank of Canada
National Bank of Canada is an integrated group which provides comprehensive financial services to consumers, small and medium-sized enterprises and large corporations in its core market, while offering specialized services to its clients elsewhere in the world. The National Bank offers a full array of banking services, including retail, corporate and investment banking. It is an active player on international capital markets and, through its subsidiaries, is involved in securities brokerage, insurance and wealth management as well as mutual fund and retirement plan management. National Bank has close to $122 billion in assets and, together with its subsidiaries, employs 17,232 people. The Bank’s securities are listed on the Toronto Stock Exchange (NA:TSX). For more information, visit the Bank’s website at

Information (The telephone number provided below is for the exclusive use of journalists and other media representatives.):

Denis Dubé
Senior Manager, Public Relations Department
National Bank Financial Group
Tel.: 514-394-8644