National Bank’s Customer Relations Centres honoured at the 2008 Grands Prix québécois de la qualité
National Bank Financial Group is proud to have garnered an honourable mention at the 2008 Grands Prix québécois de la qualité in the large service company category. The mention was awarded more specifically for the Group’s Customer Relations Centres, call centres where close to 700 employees answer clients’ questions concerning all the different products and services offered by the Financial Group.
“This honour is a direct reflection of the team’s unflagging efforts and firm commitment to continually improve our practices and offer our clients the best possible service in the market,” said France Roy Maffeï, Senior Vice-President – Operations, National Bank Financial Group.
Presented by the Mouvement québécois de la qualité, the Grands Prix québécois de la qualité recognize and highlight the work of private companies and public organizations that strive for excellence. Awarded in accordance with stringent criteria comparable to those for such internationally renowned awards as the Deming prize in Japan, the Malcolm Baldrige National Quality Award in the United States and the European Quality Award, these distinctions are presented each year by the Premier of Quebec. The Mouvement québécois de la qualité is a not-for-profit organization whose mission is to contribute to the improvement of its member oganizations’ performance by facilitating the evaluation and integration of best management practices.
About National Bank of Canada
National Bank of Canada is an integrated group which provides comprehensive financial services to consumers, small and medium-sized enterprises and large corporations in its core market, while offering specialized services to its clients elsewhere in the world. The National Bank offers a full array of banking services, including retail, corporate and investment banking. It is an active player on international capital markets and, through its subsidiaries, is involved in securities brokerage, insurance and wealth management as well as mutual fund and retirement plan management. National Bank has close to $122 billion in assets and, together with its subsidiaries, employs 17,232 people. The Bank’s securities are listed on the Toronto Stock Exchange (NA:TSX). For more information, visit the Bank’s website at www.nbc.ca.
Information (The telephone number provided below is for the exclusive use of journalists and other media representatives.):
Senior Manager, Public Relations Department
National Bank Financial Group