Confidentiality and Security
National Bank of Canada, its subsidiaries and any affiliated companies take all the measures they deem reasonable (given existing personal data protection technology) to ensure the confidential nature of information exchanged between the Bank, its subsidiaries, any affiliated companies and the client.
National Bank of Canada uses cutting-edge data encryption technology to protect your personal and financial information. During transmissions between your computer and National Bank of Canada computer systems, data are encrypted at the source and unencrypted at the destination.
You will need at least a 128-bit encryption key to carry out financial transactions from National Bank of Canada's transaction sites. As a client, you can download a browser featuring a minimum of 128-bit encryption, such as Microsoft Internet Explorer, Google Chrome or Mozilla Firefox, by clicking on the links provided in our support page.
In addition to 128-bit encryption, National Bank of Canada also uses a firewall to isolate its computer systems and data banks from the Internet. Moreover, as all data are subject to various control measures during online transmission, only authorized messages or transactions can reach National Bank’s computer systems.
To protect the confidentiality of your personal information, never disclose your user code, your password, your verification code or the answers to your secret questions. To safeguard yourself against attempted fraud, pay particular attention to suspicious emails and text messages. Consult our security section for more information.
After completing any activity in an encrypted zone of a transaction site, always clear your browser cache or close and restart your browser.
Precautions When Downloading and Installing Software
If you choose to access a software program through one of the links offered on this website, you are responsible for taking the necessary precautions to detect possible viruses and ensure that the software is compatible with your computer. You must also make sure that you have up-to-date backup copies of the entire contents of your hard drive before installing the software. Be sure to comply with the guidelines issued by the Bank from time to time concerning precautions to be taken, especially those tied to cyber attacks.
Information Modification and Reliability
When its transaction sites were developed, National Bank of Canada, its subsidiaries and any affiliated companies took all the usual measures to ensure that the information provided was accurate and up to date. However, National Bank of Canada, its subsidiaries and any affiliated companies cannot guarantee the accuracy or validity of the information contained in these sites, and reserve the right to modify them without notice.
Our services are available only where they can be legally offered.
Liability of National Bank of Canada
National Bank of Canada, its subsidiaries and any affiliated companies are in no way liable for any loss, prejudice, delay or inconvenience resulting from (i) the use of our services via electronic channels or the use of services provided by a third party to which you have provided information in accordance with its directives; (ii) your disclosure of personal information via electronic channels; (iii) a technical issue, in particular caused by a cyber-attack; (iv) your inability to access and use our services via electronic channels; (v) a virus or other malware received by accessing our websites, services, applications, and tools or any website, service, application or tool associated with our websites, services, applications, and tools; or (vi) service interruptions beyond our control.
The Bank offers no warranty, either expressed or implied, concerning its services, its software, its tools, its applications, network connections, the actions of third parties, or any electronic access device that you control, and disclaims any warranty of merchantability, fitness for a particular use or immunity against cyber attacks or any other harm targeting its systems and sites.
Certain names, graphics, logos, icons, drawings, words, titles or phrases used in this website may be trade names or registered trademarks of National Bank of Canada, its subsidiaries and any affiliated companies or other companies of which the Bank, its subsidiaries and any affiliated companies are authorized licencees in Canada and/or other countries.
Use of trademarks in this site does not necessarily mean that a licence has been granted, only that the necessary permission has been obtained. The ® and TM symbols designate registered trademarks and other trademarks, respectively.
The downloading, retransmission or any other form of unauthorized duplication or modification of trademarks or material contained herein may constitute an infraction under the law and may result in legal proceedings against the offender.
The fact that this website offers links with other websites on the Internet does not imply that National Bank of Canada, its subsidiaries and any affiliated companies endorse or approve these websites or the products/services or publications that may appear on such websites.
The services are subject to the terms and conditions of the applicable agreement, which the client acknowledges having read and understood. By using the services, you confirm your acceptance of the terms and conditions thereof. It is therefore important to read the agreement.
Use of Information
The information contained on the sites is not intended to replace consultation of a legal, accounting, fiscal or other nature and under no circumstances is it to be used for such purpose.
The access, ordering and use of the investigative services provided to you over the Internet are governed by the following terms and conditions:
Equifax grants clients of National Bank of Canada ("Clients") the right to access its investigative services in order to conduct searches and obtain printed copies of the results of such searches for use in the normal course of their business activities ("Services"). The Services are provided to you online for a fee.
Clients may use the Services obtained from Equifax solely and exclusively for their internal use. Clients may use the investigative services as a factor in their business decisions, but they may not be the sole criteria used to determine an applicant’s eligibility for credit or otherwise.
The Client acknowledges that Equifax has dedicated considerable time and effort to compiling, selecting and arranging its investigative services, and that they constitute a valuable asset for Equifax. Therefore, the Client shall not sell, transfer, assign, publish, distribute, disseminate or allow any third party to access the investigative services, or convey such services or any part thereof to any third party.
The investigative services are protected by the copyright and/or other property rights of Equifax and the Client agrees to protect Equifax’s copyright and/or other property rights over the investigative services. The Client shall comply with any reasonable request from Equifax to protect its rights over the investigative services and shall not reproduce or copy the investigative services except as provided in these terms and conditions.
Equifax shall not be held liable for any inaccuracies, errors or omissions with respect to the information provided through the Services or contained in the investigative services or their delivery, regardless of the source or cause of any such errors or omissions.
Equifax warrants that it has the right to grant the Client the right to access the investigative services, perform the searches and print a copy of such searches. Except as expressly stated in this section, no warranties, conditions or representations, whether express or implied, apply to the Services, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. Equifax shall not be liable for any loss or injury arising out of the performance of the Services, whether caused by or attributable to any negligent act or omission, the preparation and delivery of the investigative services, or the performance of any related function. Notwithstanding the above, the total aggregate liability of Equifax under this Agreement is limited to and shall not exceed one hundred dollars ($100). In no event shall Equifax be held liable for any indirect, incidental or consequential damages arising out of the delivery or performance of the Services, or failure thereof, even if Equifax has been advised of the possibility of such damages. Without limiting the generality of the foregoing, Equifax does not warrant that the Services will be performed without interruption or error or will meet the Client's requirements. To that effect, the Client is solely responsible for preparing all searches and results obtained.
This Agreement and the performance of the Services hereunder shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
It is the expressed wish of the Client and Equifax that this Agreement and any related documents be drawn up in English.
Guaranteed Investment Certificates (GIC)
Any Guaranteed Investment Certificate ("GIC") requested through Internet Banking Solutions — Business is governed by the following terms and conditions:
At maturity, the amount in principal and interest of the GIC is deposited in the account designated by the depositor in the GIC application.
If a GIC is automatically renewable, at maturity, unless otherwise notified by the depositor, the GIC will be renewed for the same term at the interest rate in effect at the time of renewal in accordance with depositor’s instructions, being
- For the same amount (including accrued unpaid interest)
- For the same amount (excluding accrued interest). Accrued interest will be payable at the time of renewal, being the GIC’s maturity date.
For a GIC with simple interest, the applicable interest indicated on the site when the GIC was issued will be payable at maturity or according to the frequency of interest payments of the GIC in question.
For a GIC with compound interest, the interest will be compounded annually on the anniversary date and will be payable at maturity. The GIC stops bearing interest starting on its maturity date.
The GIC can only be transferred by the depositor in person at a National Bank of Canada branch. No transfers can be made during the 15 days immediately preceding the maturity date of the investment.
When transferring a GIC, the former depositor must agree with the new depositor on how to split the interest, as the interest on the GIC will be paid to the new depositor.
Only deposits held in Canadian dollars for a five-year term or less and payable in Canada are insurable under the terms of the Canada Deposit Insurance Corporation Act (CDIC Act).
Qualification Declaration Under The Derivatives Act (Quebec)
In connection with the Derivatives Act (Quebec), the purpose of this declaration is to confirm the agreement between National Bank of Canada (the “Bank”) and yourself (the “Counterparty”) on the following points:
- The Bank represents that it is an “accredited counterparty” within the meaning of the definition of that term in the Derivatives Act (Quebec) and associated regulations (the “Derivatives Legislation”).
- The Counterparty represents that it is an “accredited counterparty” within the meaning of the Derivatives Legislation, because the Counterparty is seeking to hedge (within the meaning of the term “hedging” as defined below) its exposure to one or more risks to which it is exposed because of its activities.
- The representations made by the parties are deemed to be repeated by the Bank and the Counterparty immediately prior to each transaction or series of transactions entered into between the parties.
- In the event that either party ceases to be, or reasonably believes that it may cease to be, in a position to make the representations made in paragraphs 1 or 2 (as applicable), it shall so advise the other as soon as possible and in any event before any further transaction or series of transactions is entered into between the parties.
- In the case where an International Swaps and Derivatives Association (ISDA) master agreement (the "ISDA agreement") has been signed, the representations made are deemed to be representations for purposes of the ISDA agreement entered into between the parties and to be an amendment to said agreement.
Definition of the term “hedging”
For the purposes of the Derivatives Act (Quebec), the term "hedging" means the entering into by the Counterparty of a derivatives transaction or series of derivatives transactions (the "Covered Transactions"), and the maintaining of the position or positions resulting from the Covered Transactions if:
(1) the intended effect of each Covered Transaction is:
(a) to offset or reduce the risk related to fluctuations in the value of an underlying interest or a position, or of a group of underlying interests or positions; or
(b) to substitute a risk to one currency for a risk to another currency, provided that the aggregate amount of currency risk to which the hedger is exposed is not increased by the substitution;
(2) the Covered Transaction results in a high degree of negative correlation between the changes in the value of the underlying interest or position, or group of underlying interests or positions, being hedged and changes in the value of the derivatives with which the value of the underlying interests or positions is hedged;
(3) there are reasonable grounds to believe that the Covered Transaction no more than offsets the effect of the price changes in the underlying interest or position, or group of underlying interests or positions, being hedged.
Alerts sent by the services
Our services allow you to activate alerts according to your needs. The purpose of these alerts is to inform clients of particular situations as they occur, such as the rejection of a transaction made through a site. The information sent through these banking alerts will never be confidential in nature.
You must make sure that your alerts are sent to an up-to-date destination, which must be able to receive them at all times. The Bank takes all reasonable measures at its disposal to ensure a continued alert service.
Note that National Bank will never send an email or a text message asking you to update your banking information or access its site. It also will never call you to ask for your login information or to request that you log into the site. If you should receive any such calls or messages, please report them immediately by calling 1-844-394-4494.
© NATIONAL BANK OF CANADA
Users are authorized to reproduce the contents of this website, in whole or in part, by creating a backup copy for their personal use only. It is strictly prohibited to copy, reproduce, publish or distribute, in whole or in part, the contents of this website in any form whatsoever for any other purpose without obtaining prior written authorization from National Bank of Canada, its subsidiaries and any affiliated companies.
The information available on this website is protected under and complies with copyright laws and regulations in effect in Canada and other countries, as applicable. This information may also be the property of parties other than National Bank of Canada, its subsidiaries and any affiliated companies.
In the event of any unauthorized reproduction or use, whether in whole or in part, National Bank of Canada, its subsidiaries and any affiliated companies shall be entitled to exercise any legal recourse to prevent such unauthorized reproduction or use, without prejudice to any other recourse appropriate under the circumstances.
Please direct any request for information or for authorization with respect to copyrights to:
National Bank of Canada
600 De la Gauchetière West
Canada H3B 4L2