Security Tips

  • Your Password, Access Card Number and answers to secret questions constitute your electronic signature. By using this information to confirm a transaction, you consent to that transaction. Do not reveal any part of your electronic signature to anyone.
  • Memorize your password: do not write it down anywhere.
  • When you use your card and have to enter your password, use your hand or body to block everyone else’s view of the keypad. Don’t be afraid to appear overcautious.
  • Never use a password based on your personal information (name, address, telephone number, Social Insurance Number or date of birth)...it’s too easy to guess.
  • If you use our Internet Banking Solutions, remember that it is essential to keep your computer secure by installing and automatically updating appropriate security software. For added peace of mind, install anti-virus and anti-spyware software as well as a firewall to carry out transactions on the Internet. Apply the security measures recommended by your service provider.
  • Do not use the same password for more than one card or service.
  • Do not lend your card to anyone.
  • Keep an eye on your card at all times, and be sure to retrieve it once you have completed your transaction.
  • Change your password regularly. If you think someone may have seen you enter it during a transaction, change it immediately.
  • Protect your card at all times.
  • Make sure you take your card and your transaction record after you use our services.
  • After making a withdrawal with your card, put the money away immediately.
  • Only complete a transaction if you feel comfortable doing so. If someone is standing too close to you, ask him or her to step away in order to ensure that your transaction remains private.
  • If your card is lost, stolen, used fraudulently or retained by a banking machine, call us immediately at 1-888-483-5628 or 514-394-5555.