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TelNat | Internet Banking Solutions Customer Service

Personal services

Opening Hours: 6 a.m. to midnight ET, 7 days a week

Personal Internet Banking Solutions and Mobile Banking Solutions

Phone number: 514 394-5555 (Montreal Region)
Toll-free number: 1 888 4TelNat (1 888 483-5628)

Contact us by email:

Visit our Online Banking Solutions section 


Business Central Customer Service

Business services, solutions and advice

Opening hours: 7 a.m. to 8 p.m. ET, Monday to Friday

Phone number: 514 394-4494 (Montreal Region)
Toll-free number: 1 844 394-4494

Please note: for all financing and investment requests, as well as business solutions advice, opening hours are Monday to Friday from 8 a.m. to 6 p.m. ET, via option#1.

Contact us by E-mail:

Visit our Internet Banking Solutions for Business section

National Bank Business Central


Mastercard Customer Service

Personal services

Opening hours: 24 hours a day, 7 days a week

Phone number: 514 394-1427 (Montreal Region)
Toll-free number: 1 888 969-2273

Visit our Mastercard section


Mastercard Solutions
600, De la Gauchetiere Street West, Suite 1847-4
Montreal (Quebec) H3B 5B1


Client solicitation

At National Bank, our customers’ satisfaction is at the heart of our concerns. We like to know that you hold the products that suit best your needs. That’s why, from time to time, the Bank could contact you to evaluate your satisfaction, tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon. The two phone numbers we use are 514 871-7174 and 514 394-8497. If you no longer wish to be solicited by the Bank, please contact TelNat or visit your branch to speak with a representative.From time to time, the Bank contacts its clients to tell them about special offers, conduct satisfaction surveys, carry out renewals, etc.

Clients may also receive automated calls or text messages from National Bank's Perception department.
The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT).


NBC Virtual Advisory Service

For all financing requests submitted through Virtual Advisory Service

Fax: 514 394-4390
Toll-free fax: 1 855 394-4390


Useful links

Change of address

Are you moving? By using our online Banking Solutions to change your address, you will ensure that your documents will not be sent to your previous addres. Don't forget to give us your new address, even in advance, and we'll make the necessary changes to your file.

Internet You are a Internet Banking Solutions user: you must login first to display the Change of Address form.
Telnat 514 394-5555 or 1 888 4 TelNat (1-888-483-5628)
Branch Visit one of National Bank's branches.

Not signed up yet to Internet Banking Solutions?

Take advantage of this convenient service that enables you to access your accounts 24/7 from home, from work… with no extra charges!


Designated offices (support orders and support provisions)

Designated offices (support orders and support provisions)

In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.

Alberta, Northwest Territories, Nunavut, Yukon
Calgary Branch
301 - 8th Avenue South West
Calgary (Alberta) T2P 1E4

British Columbia
Vancouver Branch
555 Burrard Street
Vancouver (British Columbia) V7X 1M7

Winnipeg Main Branch
179 Provencher Blvd.
Winnipeg (Manitoba) R2H 0G4

New Brunswick, Newfoundland, Nova Scotia
Operation Site
3, Place Laval, Suite 30
Laval (Quebec) H7N 1A2

Operation Site
3, Place Laval, Suite 30
Laval (Quebec) H7N 1A2

Prince Edward Island
Charlottetown Branch
NBC Tower
132Kent Street
Charlottetown (PEI) C1A 7L1

Operation Site
3 Place Laval, Suite 30
Laval (Quebec) H7N 1A2

Saskatoon Branch
116 2nd Avenue South
Saskatoon (Saskatchewan) S7K 1K5

NATCAN Trust Company designates the following office for all provinces :
Operation Site
3 Place Laval, Suite 30
Laval (Quebec) H7N 1A2

Services to employees

Human resources service Center (HRSC)

The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.

To contact us
As a security mesure,  please provide the following information in your email :

  • Last name
  • First name
  • Date of birth (dd/mm/yyyy)
  • Status : employee, retiree, ex-employee 

You can contact the Human resources service center by clicking on the following link: hr.servicescenter@nbc.ca

Response time
Requests are treated no later than the business day following reception.

Read the FAQ


Ombudsman for employees