Internet Banking Solutions
1 - Admission and Subscription
Nothing could be easier!
On the logon page of Personal Internet banking Solutions, you will see the sentence "To apply now, click here". Click on it. You can also click "Apply now" in the middle section of the home page.
Follow the instructions.
Wait for confirmation on screen that you are enrolled.[Top]
To access your Internet Banking Solutions file, go to the National Bank home page. Click on "Open session" located in the left margin of the page followed by "Personal Internet Banking Solutions". You can also click on "Open session" located in the middle section of the home page. On the page that is displayed, simply enter the last 12 digits of your Client Card as well as your password and then click on "Continue". Your Internet Banking Solutions balance sheet will then be displayed on screen. You can also go directly to the access page for Internet Banking Solutions, and then enter your Client Card number and password.[Top]
If you change your Client Card, we invite you to click on the "Your access card has changed. Click here." option located on the access page for Personal Internet Banking Solutions and fill in the informations required. When all the relevant information has been entered, you will be able to access your existing file.[Top]
Yes. All Internet Banking Solutions functionalities are available to people who are self-employed.[Top]
2 - Required equipment
Yes, you can do your banking online and enjoy all the benefits of our Internet Banking Solutions, whether you have a Macintosh or a PC.[Top]
No. You can access our Internet Banking Services no matter who your ISP is.[Top]
It is IMPORTANT to have one of the following versions:
FOR MACINTOSH USERS
Safari, version 5.0 and higher (128 bits)
If you don't know whether your system meets these requirements, go to the section Test your browser, where you can also download a 128-bit browser if necessary.[Top]
3 - Banking operations - General
You can do the following transactions:
- pay your bills on the day's date or a later date and program bills with fixed amounts to have them paid automatically
- consult your bill payment history you made via Internet over the past 12 months
- make funds transfers from one account to another on the day's date or a later date
- make payments to another person with a National Bank account
- consult the transactions posted to your account for the previous 90 days
- export your banking transactions or National Bank MasterCard transactions to financial planning software (Quicken, Money, Makisoft)
N.B.: Intuit Canada no longer supports Quicken 2000 and 2001
- view bills or documents through epost, the electronic bill presentment service
- check your MasterCard transactions as well as the actual balance of your card
- National Bank Mutual Funds*:
- Buy or sell fund units and make transfers between funds
- Open a National Bank Mutual Fund account online
- View your positions, your most recent transactions (90 days) and the breakdown of your funds
- View fund prices, distributions and features
* Available in Quebec, Ontario and New Brunswick.
N.B.: Overdraft protection applies to the account to be debited for all transactions carried out via Internet Banking Solutions.
Your consolidated balance sheet is your gateway to Internet Banking Solutions. It contains the present balance for all the National Bank products in your portfolio (bank accounts, MasterCards, loans, Flex Lines and investments) as well as information from our subsidiaries National Bank Direct Brokerage, National Bank Financial and National Bank Trust*, if you wish.
*Products offered to individuals excluding group RRSPs, self-directed accounts and products managed in Trust, e.g.: the férique fund of the Ordre des ingénieurs.
If you pay a bill or transfer funds via Internet Banking Solutions, the amount is automatically debited from the relevant account. You always know exactly what your account balance is.[Top]
You can also do the following:
- Order personal cheques
- Submit a change of address
- Apply for personal and mortgage loans
- Buy investments and contribute to an RRSP
- Send e-mail
To view a transaction step by step, click on Demo located in the middle section of the home page. However, please note that in Demo mode, the balance for the products appearing in the balance sheet is not adjusted automatically after each transaction.[Top]
Whatever page you're on, just click on Help for information on transactions, as well as advice that will help you take full advantage of Internet Banking Solutions. If the Help function does not answer your question, we invite you to contact one of our representatives at 1-888-4-TELNAT or (514) 394-5555 (options 5-7-2), between 6:00 a.m. and midnight, 7 days a week. They would be more than happy to assist you.[Top]
Nothing at all! With Internet Banking Solutions, you can access all your bank accounts, lines of credit, loans, deposits etc., as soon as you are enrolled.[Top]
Yes. You can use the commands on your browser in complete security.[Top]
Online access is automatically terminated for security reasons in the following cases:
If you are logged on to Internet Banking Solutions but have not submitted a request for a period of 6 consecutive minutes. In this case, you will have to log on again to start a new session.[Top]
Yes. You can obtain information on the payments you made via the Internet over the past 12 months. The last 90 days of bill payment history are displayed by default. With the search criteria, you can refine results by requesting all the bills paid for a given supplier over the past 12 months or for a given period of time.[Top]
This situation occurs when a new Fund account is created. The first credits should be posted within 24 to 48 hours. Don't worry, though; despite this time lag in the posting, the amounts are in facts transferred instantaneously.[Top]
These three types of investments, Active management, Index-Linked and Multifund, all appear under the Multifund heading on the consolidated balance sheet. They nervertheless retain their specific characteristics.[Top]
Just click on "Continue" and the situation should return to normal. however, if after clicking on "Continue", the problem is not resolved, close your session, wait 30 minutes and access your balance sheet again. Everything should be back to normal.[Top]
You can only view your funds on your balance sheet if you purchased them in a branch or via National Bank Mutual Funds. If you just purchased your funds, you can't immediately view them or execute trades via Internet. You will have to wait until our systems are updated which may take up to 7 days.
If you have an account with NBDB or National Bank Financial, you can view the total balance of your portfolio on the consolidated balance sheet. However, you can't view the details of your funds or execute trades.[Top]
4 - Banking operations - Password
Of course. Your password must be composed of 8 alphanumeric characters (some must be numbers and some must be letters).[Top]
The challenge is to find a password that is easy for you to remember, but would be hard for anyone else to guess. Here are a few tips:
- Put a few words together to make a sentence (e.g., Got1bird).
- Change the spelling of the words (e.g., luvu4evr,12katz4U).
- Take the first letter of each word in an expression or sentence that means something to you, along with a few digits ("I'm going on vacation on April 27" would become "Igovo427").
- Use the first letter or part of the words in an expression, a song title or a proverb, along with a few digits ("e2bede2r" for "Early to bed, early to rise").
N.B.: Do not use the examples above for your password.
Don't choose a password based on personal information (first name, surname, name of your spouse or child, a birthdate, social insurance number, telephone number, dictionary word, dictionary word spelled backwards, name of a sports team, licence plate No., etc.). These may be easier to remember, but unfortunately they are also easier for hackers to figure out.
Go to the "Profile" section of the navigation bar at the top of your Internet Banking Solutions screen while you are logged on. You will be prompted to enter your new password twice.[Top]
If you have answered to the secret questions when you first created your password, we invite you to click on Forgot your password? from the logon page of Personal Internet banking solutions and to answer the questions. Your password will be revealed if your answers are correct. Or else, you will have to speak to a TelNat representative by calling 1-888-4-TELNAT or (514) 394-5555 (options 5-7-1).[Top]
Simply go to the navigation bar at the top of the Personal Internet Banking Solutions screen and click on Profile. Choose the "Secret questions" option. Do not reveal this information to anyone.[Top]
Using the drop-down menu, choose your personal secret questions. Type your answer to each question in the appropriate space and then click on Enter. You will immediatly receive confirmation that your secret questions have been entered.[Top]
Of course! Just go back to the navigation bar at the top of the Personal Internet Banking Solutions screen and click on Profile. Change your secret questions and answers and then click on Modify. You will immediatly receive confirmation that your secret questions have been changed.[Top]
- By entering your secret questions, you are totally independent. You won't need to call Telnat if you want to return to Personal Internet Banking Solutions.
- The password you have chosen is permanent, unlike the one a representative gives you.
- You can access Personal Internet Banking Solutions without changing your password.
5 - Banking operations - Bill payments
Yes, changes can be made online. Once you have logged on to Internet Banking Solutions, go to the Paymentsection and choose "Add a Bill" or "Modify a Bill" to change your profile. Follow the instructions and your list of bills will be instantly updated.[Top]
To register a bill for payment via Internet Banking Solutions, simply access your balance sheet and click on "Add a Bill" located in the left margin. A list of the most common suppliers will appear. If yours is not listed, click on "Search other suppliers" located at the bottom of the page. Enter the bill you want to pay and then click on "Search". The list of all bills which correspond to your entry will be displayed. Or else, you can click on a letter to obtain the list of suppliers whose names begin with that letter. Select the bill you require, enter the reference number in the appropriate box and click on "Submit". The bill will then be registered in your file.[Top]
If the bill you want to pay does not appear in the list presented, click on "Next Page" to determine whether the bill you want is located further down the list. If not, or if you have difficulties registering it, we invite you to contact one of our representatives, who would be happy to run the relevant checks. Our representatives can be reached at 1-888-4-TelNat or (514) 394-5555 (options 5-7-2) between 6:00 a.m. and midnight, 7 days a week.[Top]
A period of 24-72 hours (during business days) is required to process every bill payment. We therefore suggest that you take this timeframe into consideration when making your payments, to avoid any late payment fees you may be charged by your service provider.[Top]
With Internet Banking Solutions, you can do your banking at any time of the day or night. Processing times are as follows:
- all bill payments, fund transfers or transfers to another person made before 9:00 PM (Eastern time), Monday to Friday, are processed the same day
- after 9:00 PM, the transaction is processed on the next business day
- all transactions done on Saturdays, Sundays and bank holidays are processed on the next business day
- post-dated transactions are processed early in the morning on the specified date
When you register a postdated transaction via Internet Banking Solutions, you are immediately given a registration number. We suggest that you take the time to note this number as it is proof that the postdated transaction was indeed registered. What's more, you can always view, modify or cancel the transaction using the "Postdated" option located in the left margin of your balance sheet. On the day that the payment is scheduled to be made, you will receive confirmation of your transaction via e-mail. This confirmation notice will include the confirmation number of your transaction, which we advise you to keep in a safe place.[Top]
6 - Banking operations - Transfers to another person, between National Bank clients and Interac e-transfer
When you register a postdated transaction via Internet Banking Solutions, you are immediately given a registration number. We suggest that you take the time to note this number as it is proof that the postdated transaction was indeed registered. What's more, you can always view, modify or cancel the transaction using the "Postdated" option located in the left margin of your balance sheet. On the day that the funds transfer is scheduled to be made, you will receive confirmation of your transaction via e-mail. This confirmation notice will include the confirmation number of your transaction, which we advise you to keep in a safe place.[Top]
Yes. The Interac e-transfer enables you to send funds to a person with a bank account at a participating Canadian financial institution.[Top]
The maximum amount that can be transferred will be indicated in the "Limit" section located at the bottom of the "Transfer to another person" screen while you are online.[Top]
No. The person receiving the funds does not need to be enrolled in Internet Banking Solutions or any online banking session.[Top]
Transfer between National Bank customers
No. The National Bank will not cancel or modify any such transaction once it has been submitted. In fact, you will receive a series of warnings before the transaction is submitted.
Interac e-transfer gives you the choice to cancel a transfer as long as the recipient has not yet claimed the funds. If you cancel a transfer, the funds will be redeposited into your account.
Transfer between National Bank customers
Yes, if you included the recipient's e-mail address as well as a message when providing information on the receiving account.
The recipient of an Interac e-transfer automatically receives a notification by email and/or text message informing him that an Interac e-transfer has been received.
The information required for a transfer between National Bank clients is as follows:
- First name and surname of the recipient
- Bank account number
- Branch transit number
- E-mail address of the recipient if you want him/her to be notified of the deposit.
The information required for a Interac e-transfer is as follows:
First name and surname of the recipient
Email and/or cell phone number of the recipient[Top]
No. The maximum amount of the withdrawal limit is linked to your Client Card, which is not the same as the limit for a "Transfer to another person".[Top]
7 - Banking operations - Epost
Epostis a service which allows you to receive bills or other notices from many of your service providers through Internet Banking Solutions. This will simplify management of your personal affairs as you can consult, pay and save all these documents right in your Internet Banking Solutions file.[Top]
Nothing could be easier! Simply access your balance sheet on Internet Banking Solutions and click on the " Bills online epost" option located in the left margin. A page featuring an electronic registration form will be displayed. We invite you to read it carefully and then click on "Submit". You will then have subscribed to epost.[Top]
To register a service provider, access epost via Internet Banking Solutions by clicking on the "Bills online epost" option located in the left margin of your balance sheet. On the epost home page, which will then be displayed, simply click on the "Mailers" option and follow the steps indicated.[Top]
Epost delivers the mail online for Canada Post for bills and account statements, you must be the primary holder of an account with registered service providers in order to receive the required documents through epost[Top]
The counter on the home page of your epost file indicates the number of bills which have not yet been viewed in detail (opened) and considers all such bills to be "new". We recommend you check that all bills filed in the "Filed" section have indeed been viewed. You have probably filed a bill that was not actually viewed in detail, and is therefore still shown as "new" by the counter on the home page.[Top]
You can save your bills for a period of 16 months. After this period, they will be deleted automatically.[Top]
8 - Banking operations - Quicken
No. It is better to accept them one by one because Quicken assigns categories to the previous transactions in your account history. This way you will avoid ending up with categories that do not correspond to the transactions.[Top]
No. Quicken will automatically open the data file used during the last work session. You have to open the appropriate data file before downloading new data from your account. Otherwise the system will not recognize your account and will ask you to create a new account in a particular data file.[Top]
No. You must download the data from one account at a time .[Top]
You can consult the history of your most recent transactions going back 90 days for your bank accounts and 30 days for your MasterCard account.[Top]
No. Quicken will calculate your balance based on transactions downloaded and the last balance available.[Top]
In Quicken 2000 and higher, once the data is downloaded, Quicken automatically sorts the transactions by posting only new transactions and deletes those that already exist in the Quicken account. However, if you have entered the data manually, Quicken will recognize that the transactions are identical. You can then choose to either keep what you have entered or replace it with the new data.[Top]
Yes. However, you must download them separately into your data file.[Top]
Yes. However, you must download them separately in your data file.[Top]
Yes. However, you have to download each list of transactions in Quicken separately.[Top]
- Double click on the work station icon of your office;
- Click once on View then on Folder options;
- Choose the File Types tab;
- Select "Quicken OFX Data" from the drop-down menu;
- Click on Edit;
- Select Open and click on Edit;
- In Application used to perform action, type: C:\Program Files\Quicken\QW.EXE -X "%1";
- Click on OK.
For security reasons, the Internet Banking Solutions session ends automatically after 6 minutes of inactivity.[Top]
You may have installed the American version of Quicken. Simply uninstall it and select the Canadian version when you re-install the program.[Top]
- In Quicken, click on Tools;
- S elect the Account list option;
- A new window will open, click once to make it dimmed;
- Click on Edit at the top of the page;
- A new window will open, type your new MasterCard card number or bank account number in the appropriate space;
- Click on OK and close the window;
- Your change has been successfully recorded.
No. You will see a message appear in a window asking you to call us when you remove an account, simply click on OK and your account will be removed from Quicken.[Top]
Quicken has its own encryption system to ensure the security of personal and confidential data of its customers. For more information see the site http://help.quicken.com/support/privacy/.[Top]
Quicken recognizes a line of credit as a credit card account. To be able to download line of credit transactions correctly, identify the account as a Quicken credit card account.[Top]
9 - Banking operations - Cheque Imaging
The Cheque Imaging feature in Internet Banking Solutions allows you to view images of cheques cleared in your account since February 1, 2011.[Top]
First, make sure the cheque you are looking for was cleared after February 1, 2011.
You can access cheque images in two different ways:
- From your transaction history: If the cheque image is accessible, it will automatically appear as a hyperlink in your transaction history.
- Via the “Online applications” tab.
You will have to provide:
- The number of the account on which the cheque was drawn
- At least one of the following:
- A date range
- An amount range
- The cheque number
Once displayed, the cheque image will remain accessible for five days after the date of your request in the “Recent requests” section. You can view cheque images in this section, or save them in your personal files, as many times as you want during this period.
Note that if a new trace is launched for the same cheque, it will be considered a new request and fees will apply.[Top]
You can easily view images of cheques cleared since February 1, 2011 in any Canadian or US currency account you hold at National Bank.
However, images of certified cheques are not available via Internet Banking Solutions.
Once the cheque has been traced and the image displayed, the applicable fees cannot be reversed.[Top]
If an image is not available for a cheque (e.g., damaged cheque, illegible information), an exclamation mark will be displayed. Certain information on the cheque may still be available.[Top]
Adobe Reader is required to view your cheque images. You should also disable your pop-up blocker so you can open the cheque image file.
Consult the Support section for more information on technical requirements for using Internet Banking Solutions or to download Adobe Reader.
One of our representatives will be pleased to perform the necessary verifications. Simply call 1-888-4-TELNAT or 514-394-5555 between 6 a.m. and midnight, seven days a week.[Top]
This feature allows you to order banknotes from a list of foreign currencies. You can also opt to have your order delivered to the branch of your choice or the closest postal outlet to your home via Canada Post XpresspostTM certified shipping. The following currencies are available to order online:
- U.S. dollar (USD)
- Euro (EUR)
- British pound (GBP)
- Swiss franc (CHF)
- Mexican peso (MXN)
- Japanese yen (JPY)
- Chinese yuan (CNY)
- Australian dollar (AUD)
N.B. : If your choice of currency is not on the list, you can go to a branch to place an order. You can also call TelNat at 1-888-4TELNAT to check the rates in effect for buying or selling currencies at our branches or foreign exchange offices.[Top]
10 - Banking Operations - Foreign Currencies
10.1 What is XpresspostTM certified shipping?
XpresspostTM certified shipping allows you to send important documents that require a signature from the recipient when the item is picked up. A delivery notice will be left for the recipient, telling him to pick up the package at the designated post office. The recipient must present the Delivery Notice and a valid government-issued photo ID and sign for the parcel to pick it up.[Top]
Ordering foreign currencies via Internet Banking Solutions is safe provided that users adhere to the appropriate security measures. Moreover, your identity must always be validated when you pick up currencies.[Top]
A Delivery Notice will be left for you containing the following information:
- The address of the postal outlet where the parcel is being kept and its business hours
- How long you have to pick up your parcel
N.B. : No confidential information will appear on the card.[Top]
The daily limit for online orders is $2,000 for home delivery or branch pick-up. The weekly combined limit (total weekly home delivery/branch pick-up orders) is $5,000.[Top]
Transaction fees apply when you convert your Canadian dollars into a foreign currency. They are included in the amount that will be debited from your bank account. For more information, refer to Personal Banking Solutions.
Delivery fees apply when you opt for home delivery. They correspond to the fees billed for Canada Post XpresspostTM certified shipping and will be debited from your bank account separately from the banknote purchase transaction.[Top]
The transaction cannot be cancelled or modified once the order is submitted via Internet Banking Solutions.[Top]
When your account is debited, there must be sufficient funds to cover:
- The total Canadian dollar equivalent of the amount you ordered in banknotes
- The total amount of transaction and delivery fees
If the funds in your account are insufficient, the transaction will be cancelled at no charge. If you want to place another currency order, you may do so via Internet Banking Solutions.
Note that if you have overdraft protection, it applies for the authorized amount.[Top]
- Home delivery
After the 15-day pickup period indicated on the Canada Post delivery notice ends, the package will be returned to us and we will convert your order back into Canadian dollars at the day’s buy rate, which may result in a loss for you. Please note that delivery and transaction fees are non-refundable. New orders can be placed via Internet Banking Solutions or at a National Bank branch.
- Branch pick-up
After the 10-business day pickup period has expired, we will convert your order back into Canadian dollars at the day’s buy rate, which may result in a loss for you. New orders can be placed via Internet Banking Solutions or at a National Bank branch.[Top]
11 - Banking Operations - MasterCard
You can consult your available balance and credit, the transactions you've carried out since your last statement as well as your previous statements of account epost mailbox if you used to receive them this way at this moment.
You can also pay your MasterCard account, export your MasterCard transactions to your financial planning software, increase your credit limit, transfer your balance to your National Bank MasterCard and upgrade your card.[Top]