Tablet App

1 - General Information

1.1 How do I download the Digital Banking Solutions tablet app?

iPad

  1. Go to the App Store
  2. Search for “National Bank”
  3. Tap Get to download the app

Note: The Digital Banking Solutions iPad app cannot be installed on an iPhone using iCloud.

Android

  1. Go to the Google Play Store
  2. Search for “National Bank”
  3. The app is called “National Bank Application”
  4. Tap Install to download the app

* You need to sign up for Digital Banking Solutions in order to use the app.

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1.2 How do I sign up for Digital Banking Solutions on the tablet app?

To sign up for Digital Banking Solutions, launch the app and tap “Register now”. It’s quick and simple! All you need is your Client Card, account numbers and transit number.

Note: If you have already signed up for Digital Banking Solutions, simply enter your Client Card number and password.

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1.3 What are the prerequisites for using the National Bank tablet app?

  • Have access to a Wi-Fi Internet connection or a cellular data network (3G/4G/LTE)
  • Have signed up for Digital Banking Solutions. If you have not yet signed up, you can do so directly on the app

iPad 

  • Have an iPad 2, 3 or 4, iPad mini or iPad Air, or a more recent model
  • Have a device running on iOS 7 or later

Android

  • Have a 7-inch Android tablet or a larger model
  • Have a device running on Android 4.4 or later
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1.4 How do I update my operating system?

iPad 

  1. Go to Settings on your iPad
  2. Select General

Select Software Update to see if an update is available

Android

  1. Tap the Home icon to display the home screen
  2. Tap the All Apps icon
  3. Select Settings
  4. Go to About tablet, then Software updates
  5. Check whether an update is available. If so, it will be downloaded and installed on to your tablet

* These steps may differ from one device to another.

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1.5 Is the app secure?

Yes, the app is secure.

National Bank has online fraud prevention measures in place that meet industry standards. In addition to taking the usual precautions, we use various sophisticated systems and mechanisms to safeguard your personal information when you do your banking through Digital Banking Solutions.

National Bank also offers the Peace of Mind Guarantee1.

In the highly unlikely event that you fall victim to fraud through Digital Banking Solutions, you will be fully reimbursed for any amounts you lose, provided you bear no responsibility. It's guaranteed and it's free!

Do your banking on your mobile device securely and with confidence thanks to our Peace of Mind Guarantee, which protects your interests.

 

1 The Digital Banking Solutions Peace of Mind Guarantee applies to clients who, upon checking, discover that they have been a victim of fraud and agrees to cooperate in the investigation into this fraud. This guarantee applies only to unauthorized transactions carried out through Digital Banking Solutions and covers only the amounts lost as a direct result of those transactions.

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1.6 Is the app free?

National Bank does not charge any fees for signing up for Digital Banking Solutions, regardless of the type of package or account you have. The Digital Banking Solutions apps are also free. You will not be charged a fee to download or use them.

However, the transactions you carry out when using this service may be billed individually or deducted from the maximum number of electronic transactions permitted as part of your package. You may also incur additional fees for certain types of transactions, such as Interac® e‑Transfers.

Please note that your mobile service provider may charge you for data usage or text messaging. In addition, roaming charges may apply if you are outside Canada. If you have any questions regarding these charges, please contact your service provider.

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1.7 Can I use the app if I'm outside Canada?

Digital Banking Solutions are available wherever you are, 24 hours a day.

However, roaming charges may apply if you are outside Canada and are using your device’s cellular data network. If you have any questions regarding these charges, please contact your service provider.

The app can be downloaded from any App Store in the world.

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1.8  Can I sign into my Commercial Banking, National Bank Direct Brokerage or National Bank Financial accounts on the Digital Banking Solutions tablet app?

The tablet app is only available to National Bank Personal Banking and MasterCard clients.

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1.9 What is the difference between the tablet and smartphone apps?

The iPad/Android tablet app has been specially designed for these devices and it offers a more user-friendly navigation experience and a wider variety of functions adapted to the screen size.

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1.10 My device has been lost or stolen. What should I do?

a) Immediately contact your mobile service provider in order to deactivate your mobile device.

b) Rest assured, National Bank has a variety of measures in place to guarantee the security of its Digital Banking Solutions. [Find out more]

c) If you should fall victim to fraud, you will be covered by the Peace of Mind Guarantee and will be fully reimbursed for any amounts you lose, provided you bear no responsibility.

d) As an additional precautionary measure, we recommend that you contact TelNat Customer Service to check the most recent transactions carried out on your account and change your password for Digital Banking Solutions.

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1.11 Will the app be available on other platforms?

Other National Bank mobile products are also available. Please visit our Digital Banking Solutions web page to find out more. Our teams are committed to developing new tools to make banking easier.

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2 - Functions

2.1 Which services and functions are available on the Digital Banking Solutions tablet app?

With the Digital Banking Solutions tablet app, you can manage your finances on your device. The app is:

  • Quick
  • Easy to use
  • Practical
  • Secure

You can use the app 24 hours a day wherever you are: on the train, at the park, while waiting to see the dentist or board a flight, etc. With your bank accounts at your fingertips, you save time and can always keep an eye on your finances. 

Thanks to the Digital Banking Solutions tablet app, you can:

  • View your account balances and transaction history
  • Pay bills
  • Transfer funds
  • Change your address
  • Order foreign currency
  • Request a stop payment
  • Order cheques
  • Request a credit limit increase
  • Find a branch
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2.2 I’ve forgotten my password. How can I reset it?

You can reset your password on the Digital Banking Solutions tablet app as follows:

i)   Open the app

ii)  Tap Forgot password

iii)  Enter your Client Card number, the card expiration date and your date of birth

iv)  Answer your identification question

v) Create a new password

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2.3 Can I request a stop payment on the Digital Banking Solutions tablet app?

Yes, to request a stop payment:

i)  Sign into your account

ii) Tap the Menu icon in the upper left-hand corner of the screen

iii) Select Banking services, then Request stop payment

iv)  Take note of any important information, such as fees and processing times, then tap Start in the lower right-hand corner of the screen

v)   Complete the form

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2.4 How can I transfer funds on the Digital Banking Solutions tablet app?

To make an Interac® e-Transfer:

i) Sign into your account

ii)  Tap the Menu icon in the upper left-hand corner of the screen

iii)  Select Transfers and payments, then Transfer funds

iv)  Select To another person

v)  To add another person, select New Interac® recipient

vi) Provide the requested recipient information

vii) Make the Interac® e-Transfer

To transfer funds to another National Bank client:

i) Sign into your account

ii)  Tap the Menu icon in the upper left-hand corner of the screen

iii)  Select Transfers and payments, then Transfer funds

iv)  Select To another person

v)   To add another person, select New National Bank recipient

vi) Provide the requested recipient information

vii) Make the transfer

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3 - Technical support

3.1 How can I contact you?

Would you like to give us your feedback or let us know about a problem? Contact us as follows:

Call us

  • From 6 a.m. to midnight (ET), 7 days a week
  • From the Montreal area: 514-394-5555
  • Toll-free: 1-888-4-TELNAT

Write to us

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3.2 I can’t find the app on the App Store/Google Play Store. What should I do?

Be sure you meet all the prerequisites for downloading the app. You can also easily locate the app by doing a search in the App Store using the keywords "National Bank” or using “NBC” on Google Play.

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3.3 I can't connect to the app. What should I do?

Check your Internet connection by opening your browser and seeing whether you can access nbc.ca or another website.

If the problem persists, please contact us.

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3.4 I can't get the Locator tool to work. What should I do?

To use the Locator tool, ensure the location services option is activated on your device as follows:

iPad

  1. Go to Settings
  2. Select Privacy
  3. Select Location Services and slide the Location Services switch to green
  4. Check in the list that the National Bank app indicates Always

Android

  1. Tap the Home icon to display the home screen
  2. Tap the All Apps icon
  3. Select Settings
  4. Tap Location services
  5. Slide the Access to my location switch to blue so it indicates “On”

* These steps may differ from one device to another.

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3.5 I’m having problems using the tablet app. What should I do?

Be sure to always use the most recent version of the app in order to benefit from the latest functions and improvements. You can update the app as follows:

iPad 

  • Open the App Store app
  • Tap Updates in the lower right-hand corner
  • Find the National Bank app
  • Tap Update

Android

  • Open the Google Play Store app
  • Tap the Menu icon, then My apps
  • Select the National Bank app
  • Tap the Menu icon, then tick “Auto update”*

*When “Auto-update” is ticked, the application will be automatically updated when updates become available.

If the problem persists, please contact us.

The App seems stuck in portrait/landscape mode

The App supports both orientations. If you are unable to rotate your screen, verify if the orientation is locked.

iPad

  1. Swipe up from the bottom of the screen to reveal the Control Centre.
  2. Verify if the orientation lock is activated :
    • If the orientation icon is white, the orientation lock is on.
    • If the orientation icon is grey, the orientation lock is off.

Android

  1. Pull down your notification bar.
  2. Verify if the orientation lock is activated :
    • If you see the orientation icon, the screen is unlocked.
    • If you see the landscape icon, screen rotation is locked.

* These steps may differ from one device to another.

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4 - Notes

4.1 Notes

Apple, App Store, iPhone, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.

Android is a trademark of Google Inc. The use of this trademark is subject to Google’s authorization policy.

Interac® e-Transfer is a registered trademark of Interac Inc. Used under licence.

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