Banking services

Take advantage of banking services tailored to your needs

Banking services that make life easier

Manage your finances from the comfort of your living room or while you’re on the go.  

My online bank

Manage your finances and make your day-to-day transactions in just a few clicks, without having to visit a branch.

  • Save time
  • Customize the platform according to your preferences
  • Invest online
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National Bank app

Enjoy practical features like mobile cheque deposit, Interac e-Transfer®, etc.

  • Check your account balances so you can budget at any time
  • Deposit your cheques from the comfort of your living room
  • Transfer money and make payments from anywhere
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Banking services National Bank online National Bank mobile app ABM Telephone banking

Digital features

Order currency online1

*Delivery fees may apply

       

Fingerprint recognition

       

Categorize your transactions

       

Overview of your accounts

       

Block, cancel or replace your debit or credit card

       

Cheques

Mobile cheque deposit

   

Regular cheque deposits

 

Ordering cheques*

*Fees may apply

   

 

   

Sample cheque

       

Cheque imaging

       

Transactions2

Outgoing Interac e-Transfer*

*Fees may apply

       

Receive an Interac e-Transfer

       

Bill payments

       

Investments and loans

Contribute to an RRSP

       

Contribute to a TFSA

       

Loan application

       

Account management

Send a travel notification

       

Sign up for your online bank

       

Sign up for a banking package or open an account online

       

Interac® Sign-In Service 

       

Display your financial summary

(accounts, credit, loans)

       

Offers and advice 

       

Want to learn more about National Bank's digital features?

Where and how to make your transactions

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Using mobile payment

Pay quickly for your purchases using your mobile phone with Apple Pay® and Google Pay®.

Discover mobile payment

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Using the Interac ® Debit contactless payment feature

Interac Debit contactless payment allows you to pay for purchases at your favourite merchants without having to enter your PIN.

Learn more

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In branch or at an ABM

Make your transactions at an ABM or visit a branch for personalized service.

Find a branch

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By phone

Perform numerous transactions with just one call, thanks to our convenient automated services.

Use the service

Our online banking tips 

Not a National Bank client yet?

You may also be interested in these products and services

We’re here to support you

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Need personalised advice?

Come see us or give us a call and we'll answer your questions.

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Chat with us

Get live help with our Facebook Messenger chat option.

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Do you have any questions in mind?

Check out our help centre and get the answers you’re looking for.

Little details that matter

Preauthorized debits

You can pay bills automatically by setting up preauthorized debits. This is a great way to pay your utility bills, insurance, mortgage—and any other payments you make on a regular basis.

Funds transfers

Overdraft protection  
Per transfer from a National Bank account, personal line of credit or Mastercard® credit card
$5/day
Interac e-Transfer*  
Send an Interac e-Transfer
$1.25
Receive an Interac e-Transfer
$0

$1.50

$1.50

Find the list of Canadian financial institutions that allow you to use Interac e-Transfer® on the official website.

If you have The Connected, The Total, The Modest or The Minimalist package or one of our offers for professionals and students, Interac e-Transfer®, is included. If you don't have one of these packages, a $1.25 service charge may apply when you send an Interac e-Transfer®. The transfer must be sent to a bank account held at a participating Canadian financial institution. Also, please note that if you need to cancel an Interac e-Transfer®, you will be charged a fee of $3.50.

Items

An item is a cheque, bank draft or money order.

Item deposited to an account and returned unpaid $0
Postdated item deposited to an ABM
$5.25
Item received by mail for deposit to an account
$5.25
Overdraft fee for a cheque, pre-authorized debit, payment instruction, purchase by debit card or ABM withdrawal sufficient funds (in addition to interest charges)
$5
Processing a cheque, item or payment instruction drawn on the account and returned or rejected due to insufficient funds
$45

Overdraft protection

Looking to avoid the inconvenience and cost of NSF cheques and declined debit card payments?

Overdraft protection lets you draw on another eligible source to cover the shortfall (a $5 fee is charged per transfer). With your permission, the overdraft is covered by a funds transfer from another bank account, your Integrated line of credit* or a cash advance from your Mastercard credit card.

Don't worry about getting caught short—with overdraft protection your cheques, transfers, card purchases, withdrawals, and bill payments are covered.

Stop payments (not available for accounts without chequing privileges and no charge for The Total ®)

All information provided
(date, amount, name of beneficiary and cheque number)
$16
Not all information provided $30
For a series of cheques or preauthorized debits
A maximum of 12 cheques or preauthorized debits in a series can be stopped.
$30

* Fees paid by the client even when the request is made by a third party.

Bank letters issued at the client's request: $10

Cheque image request made through telephone banking services or at the branch: $5/item**(regardless of the transaction date)

Tracing and reproduction of documents (other than items cleared in account statements) within the following timeframes:

  • Less than 90 days after the transaction date, $5/item**
  • 90 days or more after the transaction date: $10/item**, $20 min.**

Re-issuing a transaction account or investment statement: $5

Request for a list of recent transactions prior to the production of the monthly account statements: $5

Re-issuing a loan statement (mortgage or other): $10

**Fees paid by the client even when the request is made by a third party.

Note that you can avoid some fees by replacing your paper statement with a free online statement. You'll reduce the amount of paper sent and received.

View your transactions through online banking, available 24/7. Visit our eStatement page to learn more.

TM Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.

TM Google Pay and the Google Pay Logo are trademarks of Google LLC. The use of this trademark is subject to Google Inc.’s authorization policy.

® Interac e-Transfer is a registered trade-mark of Interac Corp. Used under licence.

® Interac is a registered trademark of Interac Corp. Used under license. 

® Mastercard is a registered trademark of Mastercard International Inc. Authorized user: National Bank of Canada.

  1. For USD bank drafts, applicable fees are in USD
  2. Transactions carried out at our ABMs, a participating merchant, through our online banking services (including our call centre) or those related to certain operations in your account.