What are the possible reasons why an InteracTM e-Transfer has not been claimed?

How to deposit the funds of an Interac e-Transfer back into your account?

What are the possible reasons why an InteracTM e-Transfer has not been claimed?

1. Failed Validation

The recipient did not correctly answer the security question and has exceeded the maximum number of attempts.

2. Funds transfer refused

The recipient refused the Interac e-Transfer.

3. Funds transfer expired

The recipient did not deposit the Interac e-Transfer prior to the expiry date.

4. Undeliverable Notice

The notification has not been delivered successfully due to an invalid email address or an incorrect mobile phone number. A full inbox, blocking by mail filter/firewall or mail server/ISP problems could also cause delivery issues.

How to deposit the funds of an Interac e-Transfer back into your account?

To deposit funds back into your account:

  1. Log on to your financial institution's transactional site
  2. Enter your Client Card number and password
  3. Access the History section from the menu to the left
  4. Select "Cancel" for the Interac e-Transfer in question
  5. Follow the steps to complete the cancellation

 

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