FAQ  - MOBILE DEPOSIT

Access to mobile deposit

1. What is the advantage of using the mobile app to deposit cheques?

Thanks to this new feature in our mobile app, you'll be able to deposit cheques, money orders, bank drafts and travellers cheques whenever and wherever it's convenient for you. You'll no longer have to go to an ABM or branch. It's fast and easy.

2. Why is the feature available only for smartphones and not for tablets?

We've started by giving you access to mobile deposits on your smartphone, because this is the device our clients use most. However, we'll be making this feature available in our tablet app in the coming months. Stay tuned! 

3. I don't have access to the feature in my National Bank app. Why is this?

The new mobile deposit feature is available in the new version of our app. All you have to do is make sure you have the latest version installed on your phone and you should then be able to see the camera icon in the bottom right corner. 

4. Which accounts can I make deposits in?

You can deposit cheques into the same transaction accounts you already use at ABMs, such as chequing, savings and line of credit accounts.

5. Can I deposit as much money as I want?

The app allows you to deposit one cheque at a time, and up to $50,000 per month. If you go over that limit, you can make subsequent deposits at an ABM or branch.

Security

6. Is it as secure as depositing a cheque at an ABM or branch?

Rest assured that National Bank has taken measures that meet the industry standards to protect you against online fraud. In addition to taking the usual precautions, we use various systems and methods to make sure your personal information remains confidential when you do transactions through our Digital Banking Solutions.

National Bank also offers you its Peace of Mind Guarantee. In the unlikely event that fraud is committed via Digital Banking Solutions, any losses will be reimbursed to you in full, as long as you're not at fault. It's guaranteed and it's free!

7. What should I do with my cheque after I deposit it?

Hold on to your cheque until the date indicated on the deposit confirmation message. 

8. Will the funds be placed on hold when I deposit a cheque?

According to your profile, when you deposit a cheque to your account, you have access to a limited amount. The remaining amount will be available once your cheque has cleared. This can take up to 7 business days.

Technical problems

9. The app won't accept my cheque. Why is this? What should I do?

a. Be sure to follow the deposit instructions. To view the instructions, tap the “i” button on the camera screen.

b. Check the condition of the cheque. Our app uses advanced technology to "read" various types of text. However, it's possible that something else is preventing the cheque from being read, such as the cheque being folded, crumpled or torn.

c. The app will only accept cheques from Canadian financial institutions. If your cheque is not from a Canadian institution, please visit a branch to deposit it.

d. You can deposit up to $50,000 per month using the mobile app. If you've exceeded that limit, or if you want to deposit a cheque for more than $50,000, please visit a branch.

 

If you still can't deposit your cheque after checking all of the points above, please visit a branch or ABM to make your deposit.