Options and advantages

Redeem rewards points

Visit the À la carte Rewards Plan section to see our latest offers and learn how to redeem your points.

Concierge Service

Available for World and World Elite cardholders only:

The Concierge Service offers a wide range of personalized services, both in Canada and abroad, including:

  • Entertainment planning (show tickets, restaurant recommendations and reservations, etc.)
  • Travel information and assistance (flights, hotels, etc.)
  • Information on countries and major cities (exhibits, tourist information)
  • Information to help prepare for a trip (passports and visas, vaccinations, weather forecasts, etc.)
  • Preparation and delivery of gift baskets or flower arrangements
  • And much more

The Concierge Service is accessible 24 hours a day, 7 days a week, by calling 1‑888-296-8881 toll-free from anywhere in Canada and the U.S., or 416-734-3922 collect from elsewhere in the world.

Rebates on certain travel costs

Available for World Elite cardholders only:

This exclusive benefit for World Elite cardholders offers rebates on certain travel costs:

  • Up to $100 per year* for airport parking fees
  • Up to $100 per year for checked baggage fees
  • Up to $50 per year for seat selection fees

To initiate a request, call 1‑888-296-8881 toll-free from anywhere in Canada and the U.S., or 416-734-3922 collect from elsewhere in the world 24 hours a day, 7 days a week

Lost or stolen cards

If you realize that your card has been lost or stolen, contact one of our customer service agents right away. You can reach us 24 hours a day at one of the following numbers:

  • Greater Montreal area: 514-281-3159
  • Canada and the United States: 1-800-361-0070 (toll free)
  • Outside Canada and the United States: 514-281-3159 (collect call).

Increase my credit limit

You can request a higher limit on your card at any time.

If you HAVE
an account at National Bank
If you DO NOT HAVE
an account at National Bank

1. Open a session*
(not registered?
   Sign up now)
2. Click on
« Credit limit increase »

Go to a branch to meet with one of our representatives

By telephone: call 514-394-1427 or 1-888-9MY-CARD (1-888-969-2273)

* There are browser requirements for accessing National Bank Internet Banking Solutions. Please consult the Browser Requirements for Internet Financial Services section under ABCs of Security at nbc.ca
1 Subject to National Bank credit approval

Obtain or change your PIN

To obtain a PIN for your MasterCard or to change your existing PIN, simply go to any National Bank branch.

One of our customer service representatives will give you a temporary PIN. You will then have 30 minutes to go to an ABM and change it using the "PIN selection" option.

By adding a PIN to your MasterCard, you can use your card to make cash withdrawals at ABMs. These withdrawals are treated as cash advances on your MasterCard account.

Also, if you link your MasterCard to your National Bank of Canada bank account, you can use your credit card like a debit card and make deposits to your account. And you can make payments at ABMs using the "Transfer" option. Payments made this way are immediately applied to your National Bank MasterCard account.

Get an additional card

 You can add a card to your account by :

  • Clicking on the following link to print your application form
  • Contacting Customer Service at one of the following numbers :
    • Greater Montreal area: 514-394-1427
    • Outside Canada: 1-888-969-2273

Transfer a balance from another card

If you carry balances on your credit cards from other financial institutions or department stores1 you can transfer those balances to your National Bank MasterCard.

If you HAVE
a bank account at National Bank
If you DO NOT HAVE
a bank account at National Bank

1. Open a session*
(not registered?
   Sign up now)
2. Click on
« Credit limit increase »

Go to a branch to meet with one of our representatives

Download and complete the enclosed balance transfer form and return it by fax to 514-394-8772 or 1-866-394-8772. You can also call one of our representatives to ask for a balance transfer form to be sent to you: 514-394-1427 or 1-888-9MY-CARD (1-888-969-2273).

 

1 National Bank reserves the right to refuse any balance transfer. Unless you have signed up for a reduced rate, all balances transferred and all cash advances will be subject to the regular annual interest rates in effect for the card issued.
* There are browser requirements for accessing National Bank Internet Banking Solutions. Please consult Browser Requirements for Internet Financial Services section under ABCs of Security at nbc.ca

Get a reduced rate on my account1

Available on the Edition and Allure cards only: For as little as $30 a year, you can reduce the annual interest rate applicable to your card. It's a great way to cut down on your interest charges.

Consult the table below for rates applicable to National Bank MasterCard credit cards.

  Edition and Allure Business Card

Reduced rate on purchases

14.5%

13.9%

Reduced rate on balance transfers and cash advances

14.5%

8.9%

For more details, click here.

To get a rate reduction call:

  • 514-394-1427
  • or 1-888-9MY-CARD (1-888-969-2273).

1 Subject to credit approval by National Bank (applies to the Edition, Allure and Business cards only).

Obtain credit card payment insurance

Credit card payment insurance is a wise investment: it provides added protection and peace of mind. You can opt for insurance that covers your minimum monthly MasterCard payments or your entire balance, depending on the situation.

To purchase credit card payment insurance, call:

  • 514-871-7500 or
  • 1-877-871-7500

Distribution Guides:

Credit Card Payment Protection Plan
65+ Credit Card Payment Protection Plan
Autonomy - Credit Card Payment Protection Plan
Credit Card Payment Protection Plan - Economic option

Make a purchase-insurance or extended-warranty coverage claim

To make a claim under this coverage, please contact CanassistanceTM, the global assistance centre located in Montreal.

To contact Canassistance, call:

  • Greater Montreal area: 1-888-235-2645
  • Canada and the United States: 1-888-235-2645(toll free)
  • Outside Canada and the United States: 1-888-235-2645 (collect call)

Learn about SecureCodeTM

logo_securecode_mini

MasterCard SecureCode is a free service that provides added protection for your online purchases. For added protection against unauthorized use of your card, enter this code each time you want to purchase online from a participating merchant.

Get more information about my account statement

img-mastercard-statement

Obtain a new card

Can I get another card with different options1?

1. Choose a card

2. Ask for a modification to your card

Online

Select "I wish to replace my actual card..."

By telephone

514-394-1427
514-394-6607
1-888-9MY-CARD
(1-888-969-2273)

More information about the smart card

National Bank has been adding a microchip to its debit and credit cards. This new technology will provide increased security for transactions carried out at point-of-sale terminals and ABMs.

For more information, refer to the Smart Card FAQ.

MasterCard Statement Online

Simplify mail management, reduce paperwork and help protect the environment by taking delivery of bills and statements via Internet Banking Solutions.

Thanks to a secure electronic mail box, you will at all times be able to:

  • receive your MasterCard statements online as well as all your other bills and statements (choose from over 200)
  • pay online if you wish
  • file your bills and statements for a period up to 7 years.

To receive your bills and statements online, you'll have to subscribe to Internet Banking Solutions.

Pay a credit card account by Internet

Facilitate payment of your MasterCard account with National Bank's Internet Banking Solutions:

At any time:

  • verify your account balance, available funds, bank operations, minimum payment due, and due date of the payment
  • pay your credit card account (if you have a bank account with National Bank)
    • pay the minimum or the complete balance
    • make your payment the same day or post-date it
    • gradually reimburse your account by establishing periodic payments.

To pay online, you'll have to subscribe to Internet Banking Solutions.

Pre-authorized Debit

You can choose to have your MasterCard account payment automatically withdrawn, when due, from your National Bank account or an account at any other financial institution.

To sign up for pre-authorized debit service

MasterPass, your digital wallet

Online shopping made easier! Discover MasterPassTM by MasterCard®, a simple, secure payment solution.

Learn more

 

TM Trademark of MasterCard International Inc. Authorized user: National Bank
® MasterCard is a registered trademark of MasterCard International Incorporated. Authorized User: National Bank of Canada