HELLOCANADA assistance service for newcomers

HelloCanada™ Assistance Service, exclusively available to clients who are newcomers to Canada


Helping you start your new life in Canada1

We are here to make your life easier and help you get settled in faster.

As part of National Bank’s Newcomers to Canada Program, we are offering you free access to our telephone assistance service provided by National Bank Assistance Network, for 12 months from the day your account is opened.

SERVICE AVAILABLE 7 DAYS A WEEK, 9A.M. – 8 P.M., Eastern Time (ET)

  • Get general information on the following 5 areas.
  • We can save you time by guiding you toward the right external professional organizations and institutions.

How to access the HelloCanadaTM service

You have already signed up for the Newcomers Offer?

Call +1-514-285-5257

Toll free in Canada
 + 1-844-891-7096

Not yet a client?


Open an account



DAILY LIFE | Ensuring your quality of life

  • Do you know how Quebec’s school system works?
  • Where can you find medical treatment?
  • How do you go about finding a job?

Contact our assistance service to get answers to your general questions.

LEGAL MATTERS | Helping you understand and defend your rights 

  • You want to cancel your cellphone contract, but it still has six months left to run. What are your options? 
  • What can you do if you’re dismissed from your job?

Canada has its own laws and regulations, and our legal information service is specially designed to meet the needs of newcomers.  Depending on the province, we can answer your general questions or refer you to organizations and specialists in Canadian law.

HOUSING |What you need to know

  • You’ve just bought a house and you notice water in the basement. What can you do? 
  • Do I need to pay a deposit when renting in Ontario? 
  • What if you want to buy a home while you’re renting? 

Our housing assistance service can help you understand the basics of housing in Canada. We cannot act on your behalf, but if need be we can direct you towards professionals who can.


PERSONAL FINANCE |The best way to manage your finances

  • Do you know how to fill out your tax return? 
  • Why is credit history so important in Canada? 
  • What savings options are available to you? 

Our personal finance assistance service can provide you with information to help you better understand and manage your finances at National Bank.

IMMIGRATION ASSISTANCE SERVICE | Making your transition easier

  • Do you want to renew your work permit? 
  • Is permanent residence the next step for you? 
  • How do you become a Canadian citizen?

Our immigration assistance service is here to answer your general questions and guide you towards immigration resources and organizations.


Because it’s an important step in your life, HelloCanadaTM National Bank assistance service for Newcomers will help you settle in faster in your new country.

Are you ready?

Open an account

Still making up your mind? Read our special feature for newcomers at clearfacts.ca/starting-a-new-life-in-canada



TM Trademark of National Bank of Canada, used under licence by authorized third parties.

1 This content is made available for information purposes only. It is not legally binding and does not have any legal force or effect on the Bank, its affiliates, National Bank Assistance Network or service providers. The content of the programs and the conditions described are subject to change.