Make a complaint

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My Request

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Confirmation

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Language

Nom du produit

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Submit your complaint to the Office of the Ombudsman for Clients using the form below. Though complaints cannot be submitted anonymously, rest assured that it will be treated in complete confidentially

Identification

Title

First name

Last name

E-mail

Confirm your e-mail

Telephone No.

Actual Address

No. and street name

Apt. (if applicable)

City

Province

Postal code

P.O. Box (if applicable)

Adresse validée

Message to the Office of the Ombudsman for Clients

^{Max. 5000 characters}

Important

When you choose to call upon the Office of the National Bank Ombudsman for Clients, you should be familiar and clearly understand the role and mandate of the Office, as well as the commitments that bind you to the Ombudsman. Please read the Charter of the Office of the National Bank Ombudsman for Clients carefully, if you have not already done so. You must confirm your acknowledgement and understanding of the contents of this Charter before we can begin analyzing your file.

Your consent

I acknowledge having read, understood and accepted the terms and conditions of the Charter of the Office of the National Bank Ombudsman for Clients, and undertake to comply with them.

Here is your confirmation number: ${confirmation}

Your message has been sent.

Votre demande a été envoyée.

Oops! Your request cannot be processed.

Oups! La demande n'a pu être acheminée correctement.

Next step

A member of the team will contact you within two business days to talk about your situation.

Attention - Due to the current situation, we are unable to receive postal mail. Therefore, never send any documents by mail as no complaints or postal communications sent to the Office of the Ombudsman for clients will be processed. We thank you for your understanding.

Please wait 24 hours before resubmitting your request.
We apologize for the inconvenience,

Thank you for contacting us.

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