Submit your complaint to the Office of the Ombudsman for Clients using the form below. Though complaints cannot be submitted anonymously, rest assured that it will be treated in complete confidentially
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When you choose to call upon the Office of the National Bank Ombudsman for Clients, you should be familiar and clearly understand the role and mandate of the Office, as well as the commitments that bind you to the Ombudsman. Please read the Charter of the Office of the National Bank Ombudsman for Clients carefully, if you have not already done so. You must confirm your acknowledgement and understanding of the contents of this Charter before we can begin analyzing your file.
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