Here are the steps to follow to contact us regarding a complaint
related to your bank accounts, including your package or fees charged
to your account, the services received, online bank or National Bank app.
Option 1 - I have a complaint about my bank account
Your branch is the best point of contact for assistance with your
bank account. We invite you to contact your branch's customer service
manager to find a solution.
Not a client of a branch? Contact us by phone or email at the
contact information listed under "Option 2 - I have a complaint
about the online bank or the National Bank app".