Legal support service for newcomers 

New service in effect

As of February 29, 2024, the telephone support service becomes the legal support service.1 This is a phone support service at no charge that you may access if you're a newcomer.

What is the legal support service for newcomers?

Once you've signed up for our offer for newcomers, you can take advantage of a legal support service for 12 months.1 This is a service offered at no charge through National Bank Assistance NetworkTM that allows you to obtain legal advice by speaking directly by telephone with a lawyer on a variety of day-to-day issues.1

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Service at no charge

This service is offered at no charge for clients who have signed up for the National Bank of Canada® offer for newcomers.

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Personalized support

Whether you’re facing legal issues related to immigration, housing, health services, work, or studies, the lawyers at our legal support service for newcomers can help. 

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Assistance available 7 days a week

On both weekdays and weekends, you can find legal information to help you face any issue you may encounter.

Contact our support service

Get legal information on these 6 topics

Get legal information by speaking directly to a lawyer, at no cost, about:

Immigration

To better manage the immigration process for you and your loved ones.

Housing

To better understand renting, buying, repairs, leases, your rights and obligations in relation to housing and ownership.

Employment

To be well informed on the topic of employment in Canada, on the safety standards in place as well as the rights and obligations of workers.

Education

To find out about returning to school, enrolling your children in school and knowing what to expect.

Health

To make sure you don't get lost in the workings of the health care system, our lawyers will share the right steps to take in case of urgent or non-urgent need.

Everyday life

Find legal answers on everyday issues such as public transportation, road safety, childcare, insurance, pet regulations, and more. 

Our partners who support you

Located in the heard of Montreal CITIM offers free settlement and socio-professional integration services to newcomers.

L’Hirondelle welcomes new immigrants and helps them get settled.

Danielle Staraci Mobilité is an employment advisor for French-speaking newcomers.

Fleur de Lys helps with the relocation, the installation and the integration of newcomers, qualified workers and expatriates.

Québec en tournée accompanies newcomers throughout their immigration, settlement and job search.

CAEL and CELPIP are Canada's leading English language proficiency tests for immigration, education, and professional designation.

Our offer for newcomers

Benefit from our offer for newcomers and its various advantages when you choose National Bank of Canada.  

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 A bank account with no fixed monthly fees for up to 3 years

Enjoy a bank account with no fixed monthly fees for up to 3 years*. 

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A National Bank Mastercard with no credit history 2

No credit history, no problem. Once you arrive in Canada, you can benefit from an eligible National Bank Mastercard® credit card to simplify your daily purchases.2

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Legal support service for newcomers

Get legal information by speaking directly with  a lawyer by phone on a variety of everyday topics. 1

Free access for 12 months

We're here to support you

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Contact our legal support service

9 a.m. to 8 p.m. (ET), 7 days a week

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My immigration to Canada

Check out our tips and information to help you through your transition.

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Immigrating to Canada

Discover our practical guide for immigrating to Canada and find useful information for your finances and your new life here.

Little details that matter

Baseline savings of $334.92 over three years for the account

Save a minimum of $334.92 over three years if you meet the following conditions:

  • Open a bank account online before arriving with our secure form or visit a branch upon arrival.

  • Sign up for our offer for newcomers

Savings of $334.92 based on:

  • First year: no flat monthly fee (savings of $15.95/month for 12 months)

  • Second year: flat monthly fee of $7.98 instead of $15.95 (savings of $7.97/month for 12 months)

  • Third year: flat monthly fee of $11.96 instead of $15.95 (savings of $3.99/month for 12 months)

To be eligible for savings, you must commit to keeping the account and package for a minimum of 36 months. You will receive no further discounts if the products are cancelled. The full flat monthly fee of $15.95 will be applied to your banking package from the fourth year. You’ll be able to browse our packages and choose the one that best suits your needs. 

** Maximum savings of $574.20 over three years for the account

Your savings will be $574.20 over 3 years with your newcomer’s banking package on a fixed monthly fee ($15.95/month x 36 months) if you meet the following conditions.

  1. Visit a branch and open a bank account.
  2. Sign up for our offer for newcomers.
  3. During the first year after signing up for the offer for newcomers to Canada:
    • Apply for and activate an eligible National Bank Mastercard personal credit card2
    • Sign up to receive eStatements
  4. During the second and third years after signing up for the offer for newcomers to Canada: 
    • Set up salary deposits to your National Bank account and have your pay deposited at least once a month; OR
    • Make at least two electronic bill payments from your National Bank account every month.

To be eligible for this, you agree to maintain this account for a minimum of 36 months. You agree that there are no additional savings available from the moment you longer keep these products. You’ll pay the full fixed monthly fee of $15.95/month for your banking package starting in the fourth year after you sign up for the offer for newcomers. You’ll be able to browse our packages and choose the one that best suits your needs. 

Overall savings of up to $671.30 over 3 years 

You could enjoy a maximum overall savings of $671.30 over 3 years without the following fees being charged:  

  • The flat monthly fee for the Newcomers to Canada package for 3 years ($15.95/month for 36 months)  
  • The fee for your first order of cheques ($67.10/order)  
  • Statements sent by mail free of charge for the first year ($30)

Note on savings

To enjoy the full savings, you must keep the products and services and carry out all required transactions for a minimum of 36 months unless otherwise indicated. If you fail to meet the conditions of the offer, your savings will be lower. Your savings will be lower if you do not order cheques and/or choose to not receive paper statements by mail for free the first year.

If during a given month, you keep your bank account and banking package but do not keep all of the other products and services indicated or do not carry out all the required transactions (e.g. only one electronic bill payment per month instead of two), you will be charged National Bank's service fee for that month. The service fee will be $7.98 monthly for the second year and $11.96 for the third. You will still enjoy monthly savings of $7.97 during the second year and $3.99 during the third.

Finally, if you no longer hold a bank account or banking package for newcomers, you will no longer be eligible for savings.

® NATIONAL BANK and the NATIONAL BANK logo are registered trademarks of National Bank of Canada.

TM NATIONAL BANK ASSISTANCE NETWORK is a trademark of National Bank of Canada, used under licence by NBC Assistance Inc. 

  1. Telephone assistance service offered by National Bank Assistance Network, valid for 12 months from your account opening date. The content of the packages and terms described are subject to change. 
  2. Financing is subject to credit approval by National Bank. Certain conditions apply. Eligible credit cards: mycredit, MC1, Allure, Syncro, ECHO Cashback, Platinum, World, and World Elite.