Become a client
Personal Business
logo National Bank
Search Find us
Fr
logo National Bank logo National Bank
Personal
Home Bank accounts
Home Bank accounts
CHEQUING ACCOUNTS
View all chequing accounts Select an account FAQ
SAVINGS ACCOUNTS
High interest Special projet USD progress The Strategist FAQ View all savings accounts
EXCLUSIVE OFFERS
New clients Professionals Students Newcomers to Canada
WHERE TO CARRY OUT TRANSACTIONS
National Bank online FAQ Mobile app ABMs
DAY-TO-DAY TRANSACTIONS
Mobile Payment Interac e-transfer Mobile cheque deposit Ordering foreign currency Banking services
TIPS AND TOOLS
My finances My home My travel plans My retirement My business My new life in Canada
Credit cards
Home Credit cards
CREDIT CARD CATEGORIES
No fee Low interest rate Cashback Travel Rewards
MASTERCARD CREDIT CARDS
World Elite World Platinum Echo cashback mycredit FAQ View all cards
CARD BENEFITS
Priceless Cities VIP lounge at Montréal Airport Concierge services View all benefits
INSURANCE
Credit card payment insurance
TIPS AND TOOLS
My finances My home My travel plans My retirement My business My new life in Canada
Borrowing
Home Borrowing
LOANS
Personal loans Car loan RRSP Loan and lines of credit FAQ
LINES OF CREDIT
Personal line of credit Home equity line of credit Home improvement line of credit Student line of credit FAQ
INSURANCE
Loan and line of credit insurance FAQ
TIPS AND TOOLS
My finances My home My travel plans My retirement My business My new life in Canada
Mortgages
Home Mortgages
MORTGAGE SOLUTIONS
Mortgage loan Home equity line of credit Home improvement line of credit Self-employed worker FAQ
SERVICES OFFERED
Pre-approval Refinancing Renewal Advisor HBP
MORTGAGE CALCULATOR
Calculate your payments Should you rent or buy? How much can I borrow? Mortgage calculators
MORTGAGE RATES
View all rates
INSURANCE
Mortgage loan insurance
TIPS AND TOOLS
My finances My home My travel plans My retirement My business My new life in Canada
Savings and investments
Home Savings and investments
SAVINGS PLANS
RRSP TFSA RESP View all plans FAQ
SAVINGS ACCOUNTS
High interest Special project USD Progress The Strategist View all savings accounts FAQ
INVESTMENT SOLUTIONS
NBI Private Wealth Management NBI Portfolios NBI Funds View all our solutions FAQ
GICS
Conventional redeemable Non-redeemable Irregular term Diversified View all GICs FAQ
TIPS AND TOOLS
My finances My home My travel plans My retirement My business My new life in Canada
Insurance
Home Insurance
INSURANCE PRODUCTS
Loan and line of credit insurance Travel insurance Mortgage loan insurance Credit card payment insurance FAQ
SERVICES OFFERED
Insurance claims
ASSISTANCE
SécuriZone 2.0
TIPS AND TOOLS
My finances My home My travel plans My retirement My business My new life in Canada
Business
Home My business
Home My business
SPECIALIZED SECTORS
Agribusiness Agri-food TV and Motion Picture Insurance Brokers Forestry Franchise Real Estate Manufacturing Companies NPOs and Associations Fisheries and Fishery Products Business Professionals Healthcare Professionals Healthcare and Life Sciences Public Sector Energy Services Technology
STAGES OF DEVELOPMENT
Launch Growth Transfer
Banking Solutions
Home Banking Solutions
BANK ACCOUNTS AND PACKAGES
Opening an Account Welcome Offer Start-Up Package Accounts Packages
OPERATIONS MANAGEMENT
Internet and Mobile Banking Solutions Cash Management HR Solutions Overdraft Protection Payment Processing
International
Home International
OUR GLOBAL TRADE SOLUTIONS
Foreign Exchange Risk Hedging Foreign Currency Accounts Payment Solutions Cross-Border Solutions Managing Your Commercial Transactions Foreign currencies exchange rates
Financing
Home Financing
FINANCING SOLUTIONS
Short-term Long-term Acquisition Merchant Services Crowdfunding Loan Insurance
CREDIT CARDS
Promotions and News Mastercard Business Platinum Mastercard Business Mastercard Business Line Mastercard Corporate U.S. Dollar Mastercard Business Credit Cards
Investing
Home Investing
INVESTMENTS
Business Investment Account Guaranteed Investment Certificates Mutual Funds and Other Trust Services
Tips and Tools
Home Tips and Tools
TIPS
See our Financial Advice Site
TOOLS
My Business Model Directory of Resources
NEWS
Newsletters Webinars See the news
Wealth Management
Home
CLOSE

Telephone banking

Your bank is just a phone call away

Call 1-888-483-5628 toll free from Canada or the U.S., or +1-514 281-3159 collect from abroad.

Carry out transactions or get advice

If you're in Canada or the U.S., you can carry out secure, confidential transactions through our automated telephone banking service.

You can also contact a representative for advice and assistance from 6 a.m. to midnight, seven days a week.

Examples of services offered

Use our automated service to:

  • Transfer funds between your accounts
  • Check the balance of your accounts, loans and lines of credit
  • Reduce your transaction fees by paying up to five bills at a time
  • Consult your transaction history (past 14 days or 20 most recent transactions)
  • Change your confidentiality code for the service

Using telephone banking

Call the service

Call our telephone banking number.

Access your file

Enter the last 13 digits of your debit card number. If this is your first time using the service, you'll be given a temporary confidentiality code.

Enter your code

Change the temporary code to a code of your choosing. If you already have a code, enter it.

Not a client yet? Discover our exclusive offers!

Becoming a client

New tools to make your life easier

We're introducing new and improved features tailored to your lifestyle.

National Bank online icon

Explore the new online bank

National Bank mobile app icon

Use the National Bank mobile app

Mobile payments icon

Pay with your phone

ABM icon

Use our new ABMs

Explore our services

Little details that matter

Examples of services offered

Whether or not you've signed up for automated telephone banking, you can call us to:

  • Report a change of address
  • Carry out a trace on a transaction in your account
  • Get foreign exchange rates
  • Ask about branch and ABM locations and business hours
  • Order cheques
  • Get copies of statements (bank accounts, etc.)
  • Sign up for a flat-fee banking package
  • Set up overdraft protection
  • Request tax receipts
  • Get a copy of a loan statement
  • Ask for more information on personal or mortgage loans

Ready to use our telephone banking service?

Call 1-888-483-5628

Email icon

Contact us by mail

Frequently asked questions icon

Frequently Asked Questions