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Telephone banking

Your bank is just a phone call away

Call 1-888-483-5628 toll free from Canada or the U.S., or +1-514 281-3159 collect from abroad.

Carry out transactions or get advice

If you're in Canada or the U.S., you can carry out secure, confidential transactions through our automated telephone banking service.

You can also contact a representative for advice and assistance from 6 a.m. to midnight, seven days a week.

Examples of services offered

Use our automated service to:

  • Transfer funds between your accounts
  • Check the balance of your accounts, loans and lines of credit
  • Reduce your transaction fees by paying up to five bills at a time
  • Consult your transaction history (past 14 days or 20 most recent transactions)
  • Change your confidentiality code for the service

Using telephone banking

Call the service

Call our telephone banking number.

Access your file

Enter the last 13 digits of your debit card number. If this is your first time using the service, you'll be given a temporary confidentiality code.

Enter your code

Change the temporary code to a code of your choosing. If you already have a code, enter it.

Not a client yet? Discover our exclusive offers!

Becoming a client

New tools to make your life easier

We're introducing new and improved features tailored to your lifestyle.

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Explore the new online bank

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Use the National Bank mobile app

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Pay with your phone

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Use our new ABMs

Explore our services

Little details that matter

Examples of services offered

Whether or not you've signed up for automated telephone banking, you can call us to:

  • Report a change of address
  • Carry out a trace on a transaction in your account
  • Get foreign exchange rates
  • Ask about branch and ABM locations and business hours
  • Order cheques
  • Get copies of statements (bank accounts, etc.)
  • Sign up for a flat-fee banking package
  • Set up overdraft protection
  • Request tax receipts
  • Get a copy of a loan statement
  • Ask for more information on personal or mortgage loans

Ready to use our telephone banking service?

Call 1-888-483-5628

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Contact us by mail

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Frequently Asked Questions