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Telephone banking

Your bank is just a phone call away

Call 1-888-835-6281 toll free from Canada or the U.S., or +1-514 281-3159 collect from abroad.

Carry out transactions or get advice

If you're in Canada or the U.S., you can carry out secure, confidential transactions through our automated telephone banking service.

You can also contact a representative for advice and assistance from 6 a.m. to midnight, seven days a week.

Examples of services offered

Use our automated service to:

Transfer funds between your accounts
Check the balance of your accounts, loans and lines of credit
Reduce your transaction fees by paying up to five bills at a time
Consult your transaction history (past 14 days or 20 most recent transactions)
Change your confidentiality code for the service

Using telephone banking

Call the service

Call our telephone banking number.

Access your file

Enter the last 13 digits of your debit card number. If this is your first time using the service, you'll be given a temporary confidentiality code.

Enter your code

Change the temporary code to a code of your choosing. If you already have a code, enter it.

Not a client yet? Discover our exclusive offers!

Becoming a client

New tools to make your life easier

We're introducing new and improved features tailored to your lifestyle.

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Explore the new online bank

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Use the National Bank mobile app

Mobile payments icon

Pay with your phone

Use our new ABMs

Explore our services

Little details that matter

Examples of services offered

Whether or not you've signed up for automated telephone banking, you can call us to:

Report a change of address
Carry out a trace on a transaction in your account
Get foreign exchange rates
Ask about branch and ABM locations and business hours
Order cheques
Get copies of statements (bank accounts, etc.)
Sign up for a flat-fee banking package
Set up overdraft protection
Request tax receipts
Get a copy of a loan statement
Ask for more information on personal or mortgage loans

Ready to use our telephone banking service?

Call 1-888-835-6281

Contact us by mail

Frequently asked questions icon

Frequently Asked Questions

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Before your visit, check&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">our branch locator<\\/a>&nbsp;for our updated business hours.&nbsp;Our ABMs continue to remain available.&nbsp;To find the closest ABM near you,&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">click here<\\/a>.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19: What are the modified branch business hours?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales\",\"cleanAnswer\":\"Some branches are temporarily&nbsp;closed,&nbsp;and others have reduced business hours. 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With the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank mobile app<\\/a>, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.<\\/p>\\n<p><a href=\\\"https://bncdemo.com/en/course/start/public-mobile-cheque-deposit/emulator-public-mobile-cheque-deposit/emulator\\\">See demo<\\/a><\\/p>\\n\",\"question\":\"How can I deposit cheques using my mobile device?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/comment-faire-un-depot-numerique-cheques\",\"cleanAnswer\":\"Need to deposit a cheque? With the National Bank mobile app, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.\\nSee demo\\n\",\"boostKeywords\":[\"hypothèque, mortgage deferral, mortgage, deferral, report\"],\"url\":\"https://www.nbc.ca/personal/faq-general/how-can-deposit-cheques-using-your-mobile-device.html\"},{\"answer\":\"<p>Due to COVID-19, the <i>Interac<\\/i> e-Transfer® limit has been temporarily modified.<\\/p>\\n<p>Your business can send:<\\/p>\\n<ul>\\n<li>$5,000 per day<\\/li>\\n<li>$25,000 per week&nbsp;<br>\\n&nbsp;<\\/li>\\n<\\/ul>\\n<p>Your business can receive:<\\/p>\\n<ul>\\n<li>$100,000 per week It is possible to view the different limits when the transfer is sent.<\\/li>\\n<\\/ul>\\n<p>®The <i>Interac<\\/i> and Interac\\u202fe-Transfer are registered trademarks of Interac Corp. 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