Help Centre

I paid the wrong bill. What can I do?

Contact the supplier right away. If they can’t correct the error, we’ll verify if they have a reimbursement agreement.

Fill out the form on the Help and contact page from the left-hand menu in your online bank or call us at 1-888-835-6281.

The message must include the following information:

  • Payment date
  • Total amount debited
  • Name of the bill paid in error
  • Payment amount
  • Correct account number for the bill or payment (mandatory)
  • Name of the account holder paid in error

Note: As of January 2018, fees for this verification service are invoiced.

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