Personal

Home Bank accounts

ACCOUNTS

Chequing accounts High Interest Savings Account FAQ

EXCLUSIVE OFFERS

Healthcare professionals Engineering professionals Legal and business professionals Students Youths Newcomers to Canada

TIPS AND TOOLS

My finances My home My travel plans My retirement My business

WHERE TO CARRY OUT TRANSACTIONS

National Bank online FAQ Mobile app ABMs

DAY-TO-DAY TRANSACTIONS

Mobile Payment Online bank transfers Mobile cheque deposit Ordering foreign currency Banking services

Credit cards

Home Credit cards

CREDIT CARD CATEGORIES

MASTERCARD CREDIT CARDS

BENEFITS AND SERVICES

INSURANCE

TIPS AND TOOLS

My new life in Canada

Borrowing

Home Borrowing

LOANS

Personal loans Car loan RRSP Loan and lines of credit FAQ

LINES OF CREDIT

Personal line of credit Home equity line of credit Student line of credit FAQ

INSURANCE

Loan and line of credit insurance FAQ

TIPS AND TOOLS

My finances My home My travel plans My retirement My business My new life in Canada

Mortgage

Home Mortgage

MORTGAGE SOLUTIONS

SERVICES OFFERED

MORTGAGE CALCULATOR

MORTGAGE RATES

INSURANCE

TIPS AND TOOLS

Savings and investments

Home Savings and investments

MY REASONS FOR SAVING

My retirement My projects My home, my renovations My studies, my children’s education

SAVINGS PLANS

INVESTING PRODUCTS

ADVICES AND TOOLS

Estate planning Estate settlement MyIdea Tool Make its budget FAQ

Insurance

Home Insurance

INSURANCE PRODUCTS

Loan and line of credit insurance Travel insurance Mortgage loan insurance Credit card payment insurance FAQ

SERVICES OFFERED

Insurance claims

ASSISTANCE

SECURIZONE

TIPS AND TOOLS

My finances My home My travel plans My retirement My business My new life in Canada

Advice

Home Advice

TIPS AND TOOLS

Banking Credit Savings and investment Home Insurance Budget Taxes and income Immigration Retirement Succession Studying Security Thought Leadership View all articles

Business

Home Banking Solutions

BANK ACCOUNTS AND PACKAGES

Opening an Account Accounts Packages

OPERATIONS MANAGEMENT

Internet and Mobile Banking Solutions Cash Management Overdraft Protection Payment Processing

SPECIALIZED SECTORS

Agribusiness Agri-food Creative Industries Insurance Brokers Forestry Franchise Real Estate Manufacturing Companies NPOs and Associations Fisheries and Fishery Products Business Professionals Healthcare Professionals Healthcare and Life Sciences Public Sector Energy Services Technology

Credit Cards

Home Credit Cards

CREDIT CARDS

Mastercard Business Platinum Mastercard Business Mastercard Business Line Mastercard Corporate

STAGES OF DEVELOPMENT

Launch Growth Transfer Digital transformation

Financing

Home Financing

FINANCING SOLUTIONS

Short-term Long-term Growth Capital Supply Chain Financing Acquisition Merchant Services Loan Insurance

STAGES OF DEVELOPMENT

Launch Growth Transfer Digital transformation

Investing

Home Investing

INVESTMENTS

Business Investment Account Guaranteed Investment Certificates Mutual Funds and Other Trust Services

STAGES OF DEVELOPMENT

Launch Growth Transfer Digital transformation

International

Home International

OUR GLOBAL TRADE SOLUTIONS

Foreign Exchange Risk Hedging Foreign Currency Accounts Payment Solutions U.S. Bank accounts Import-Export Supply Chain Financing Foreign currencies exchange rates Representative offices abroad

Going Further

Home Going Further

PARTNER OFFERS

Legal Support Mentoring for entrepreneurs Virtual Clinic Accounting Services Online Appointment Payment Solutions Online Budgeting

HR SOLUTIONS

Payroll Solutions Group Retirement Plans Employee Benefits Plans

STAGES OF DEVELOPMENT

Launch Growth Transfer Digital transformation

Tips and Tools

Home Tips and Tools

ADVICE

Start-up Growth Transfer Money and finances Sales and marketing Exports Human resources Operations Technologies Skills development Becoming my own boss View all articles

TOOLS

My Business Model Directory of Resources FAQ

NEWS

Newsletters Webinars See the news

Wealth Management

Home

Online transactions

Personal Business

Direct Brokerage NB Financial Natbank Group Retirement Plans Securities Custody

Français

View all advisors

Frank Cui

Mortgage Development Manager

Send an email

Call

Specialization

Purchase of new properties, Purchase of existing properties, External refinancing and other types of Intermediaries

Languages spoken

English, Mandarin

Area served

Greater Toronto Area: North York, Toronto, Markham, Richmond Hill, Stouffville, Scarborough, Newmarket, Vaughan

Make an appointment View mortgage products

{"cache":{"resources":{"/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu":{"data":{},"depth":0}},"scripts":{},"included":{},"serviceCalls":{"/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getEncryptedLanguage()":"{a87caaf625f843e31af68054f4f6f41914e2125ec61e0f1fea6e0f3d950b4638}","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getEncryptedContextType()":"{fe678f315c7ea3ea7889c9c4769535525a96a67b3a1ce3a879c189b7545c456e28e3ecd95fded400e95e37199f57c75c}","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getTopFaq()":"{\"faqs\":[{\"answer\":\"Some branches are temporarily&nbsp;closed,&nbsp;and others have reduced business hours. Before your visit, check&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">our branch locator<\\/a>&nbsp;for our updated business hours.&nbsp;Our ABMs continue to remain available.&nbsp;To find the closest ABM near you,&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">click here<\\/a>.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19: What are the modified branch business hours?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales\",\"cleanAnswer\":\"Some branches are temporarily&nbsp;closed,&nbsp;and others have reduced business hours. Before your visit, check&nbsp;our branch locator&nbsp;for our updated business hours.&nbsp;Our ABMs continue to remain available.&nbsp;To find the closest ABM near you,&nbsp;click here.&nbsp;\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/heures-douverture-modifiees-succursales.html\"},{\"answer\":\"Consult our section on&nbsp;<a href=\\\"/content/bnc/en/accueil/covid-19/voyages.html\\\">COVID-19<\\/a>&nbsp;for information regarding travel and more.<\\/p>\\nThis section is regularly updated.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : Travel advice, refund and flight cancellation\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-conseils-voyageurs-remboursement-annulation-de-vol\",\"cleanAnswer\":\"Consult our section on&nbsp;COVID-19&nbsp;for information regarding travel and more.\\nThis section is regularly updated.&nbsp;\\n\",\"boostKeywords\":[\"Travel, refund, flight cancellation\",\"\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-travel-advices-refund-flight-cancellation.html\"},{\"answer\":\"Need to deposit a cheque? With the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank mobile app<\\/a>, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.<\\/p>\\n<a href=\\\"https://demo.bnc.ca/en/course/start/public-mobile-cheque-deposit/emulator-public-mobile-cheque-deposit/emulator\\\">See demo<\\/a><\\/p>\\n\",\"question\":\"How can I deposit cheques using my mobile device?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/comment-faire-un-depot-numerique-cheques\",\"cleanAnswer\":\"Need to deposit a cheque? With the National Bank mobile app, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.\\nSee demo\\n\",\"boostKeywords\":[\"hypothèque, mortgage deferral, mortgage, deferral, report\"],\"url\":\"https://www.nbc.ca/personal/faq-general/how-can-deposit-cheques-using-your-mobile-device.html\"},{\"answer\":\"Due to COVID-19, the Interac<\\/i> e-Transfer® limit has been temporarily modified.<\\/p>\\nYour business can send:<\\/p>\\n<ul>\\n<li>$5,000 per day<\\/li>\\n<li>$25,000 per week&nbsp; \\n&nbsp;<\\/li>\\n<\\/ul>\\nYour business can receive:<\\/p>\\n<ul>\\n<li>$100,000 per week It is possible to view the different limits when the transfer is sent.<\\/li>\\n<\\/ul>\\n®The Interac<\\/i> and Interac\\u202fe-Transfer are registered trademarks of Interac Corp. Used under licence.<\\/p>\\n\",\"question\":\"COVID-19: What is the limit for an Interac e-Transfer for businesses?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-quel-est-le-montant-limite-pour-un-virement-interac-pour-les-entreprises\",\"cleanAnswer\":\"Due to COVID-19, the Interac e-Transfer® limit has been temporarily modified.\\nYour business can send:\\n\\n$5,000 per day\\n$25,000 per week&nbsp;\\n&nbsp;\\n\\nYour business can receive:\\n\\n$100,000 per week It is possible to view the different limits when the transfer is sent.\\n\\n®The Interac and Interac\\u202fe-Transfer are registered trademarks of Interac Corp. Used under licence.\\n\",\"boostKeywords\":[\"mortgage deferral, mortgage, deferral, covid\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-what-is-the-limit-for-an-interac-e-transfer-for-businesses.html\"},{\"answer\":\"We continue to implement innovative measures to support your business. Stay informed and see the complete list of our relief measures and other programs on our&nbsp;<a href=\\\"/content/bnc/fr/accueil/entreprises/covid-19.html\\\">COVID-19 page<\\/a>.<\\/p>\\nThis page is updated regularly.<\\/p>\\n\",\"question\":\"COVID-19: What support measures have been put in place by National Bank for businesses? \",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-quelles-sont-les-mesures-de-soutien-mises-en-place-par-banque-nationale-entreprises\",\"cleanAnswer\":\"We continue to implement innovative measures to support your business. Stay informed and see the complete list of our relief measures and other programs on our&nbsp;COVID-19 page.\\nThis page is updated regularly.\\n\",\"boostKeywords\":[\"mortgage deferral, mortgage, deferral, covid\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-what-support-measures-have-been-put-in-place-by-national-bank-businesses.html\"},{\"answer\":\"For a credit limit increase, sign in to&nbsp;<a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">your online bank<\\/a>:&nbsp; \\n<\\/p>\\n<ol>\\n<li>Click&nbsp;Overview<\\/b>&nbsp;in the left menu&nbsp;<\\/li>\\n<li>Select your&nbsp;credit card<\\/i>&nbsp;<\\/li>\\n<li>Click&nbsp;Increase my limit<\\/b>&nbsp;<\\/li>\\n<li>Follow the instructions&nbsp;<\\/li>\\n<\\/ol>\\n\",\"question\":\"How do I increase my credit limit?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/cartes-credit-mastercard/faq/comment-augmenter-ma-limite-de-credit\",\"cleanAnswer\":\"For a credit limit increase, sign in to&nbsp;your online bank:&nbsp;\\n\\n\\nClick&nbsp;Overview&nbsp;in the left menu&nbsp;\\nSelect your&nbsp;credit card&nbsp;\\nClick&nbsp;Increase my limit&nbsp;\\nFollow the instructions&nbsp;\\n\\n\",\"boostKeywords\":[\"deferral, minimum payment\"],\"url\":\"https://www.nbc.ca/personal/mastercard-credit-cards/faq/comment-augmenter-ma-limite-de-credit.html\"},{\"answer\":\"We understand you have many questions about your loan insurance and credit card payment insurance. Here are <a href=\\\"https://www.nbc.ca/personal/notice.html#section4\\\">some tips<\\/a> to help you.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : How to proceed if I have loan or payment insurance?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-proceder-assurance-pret-ou-paiement\",\"cleanAnswer\":\"We understand you have many questions about your loan insurance and credit card payment insurance. Here are some tips to help you.&nbsp;\\n\",\"boostKeywords\":[\"covid, covid-19, coronavirus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-to-proceed-if-i-have-loan-or-payment-insurance.html\"}],\"displayFloatingMenu\":true}","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getTitle()":"Frequently asked questions","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getFloatingMenuSubtitle()":"Personal","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getFloatingMenuImage()":"/content/dam/bnc/commun/picto/faq-pastille.png","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getNewAnnouncement()":"New!<\/p>\r\n <a>Search<\/a> through our new Frequently Asked Questions now.<\/p>\r\n","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getShowInitialAnnouncement()":"false","/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getLanguage()":"en"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/accueil/particuliers/hypotheque/conseillers/frank-cui/jcr:content/floating-menu","wcmmode":"disabled"}