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® The NATIONAL BANK logo and POWERING YOUR IDEAS are registered trademarks of National Bank of Canada.

Useful links

About us

Corporate responsibiliy

Our subsidiaries

Careers

Complaint settlement

News and useful articles

Articles and advice

Economic analysis

Market summary

Foreign Exchange Analysis

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Am I eligible?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-fonctionne-report-paiement-minimum-carte-de-credit-admissible\",\"cleanAnswer\":\"\\nIf you are experiencing financial difficulties related to COVID-19, you can request to defer the minimum monthly payment on your National Bank Mastercard® credit card balance for up to 90 days.\\nCredit card holders who request a payment deferral may benefit from a reduced rate of 10.9%, on a temporary basis and depending on their financial situation.&nbsp;\\n\\nTo find out if you\\u2019re eligible or to request a deferred, call us at 1-800-361-5205, Monday to Friday from 8 a.m. to 7 p.m., and Saturday from 8 a.m. to 4:30 p.m. (ET).\\nSee all measures for credit cards\\n\",\"boostKeywords\":[\"deferral, minimum payment\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-does-the-credit-card-minimum-payment-deferral-work-eligible.html\"},{\"answer\":\"Deferring your mortgage payment allows you to postpone your next payment (principal and interest) until the end of the requested term. You can <a href=\\\"https://www.nbc.ca/forms/tools/defer-mortgage.html\\\" target=\\\"_blank\\\">apply online<\\/a> for a deferral of up to 3 months. If you need to request a deferral past 3 months, contact us at <a href=\\\"tel:+18882868799\\\">1-888-286-8799<\\/a>.<\\/p>\\n&nbsp;<\\/p>\\nIf you choose to defer your mortgage payments:<\\/p>\\n<ul>\\n<li>You must continue paying administration fees, insurance, and municipal and school taxes.<\\/li>\\n<li>Interest continues to accrue during the deferral period.<\\/li>\\n<li>Deferred interest will be added to the&nbsp;principal&nbsp;balance&nbsp;of the&nbsp;loan&nbsp;and will incur interest.<\\/li>\\n<li>The balance upon renewing your mortgage&nbsp;payments, i.e. at the end of the deferral term,&nbsp;will increase because of the unpaid principal and interest.&nbsp;<\\/li>\\n<\\/ul>\\n<a href=\\\"https://www.nbc.ca/personal/covid-19/support-measures.html#deferral-mortage\\\">See all details<\\/a><\\/p>\\n&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : How does a mortgage payment deferral work?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-fonctionne-le-report-de-versement-hypothecaire\",\"cleanAnswer\":\"Deferring your mortgage payment allows you to postpone your next payment (principal and interest) until the end of the requested term. You can apply online for a deferral of up to 3 months. If you need to request a deferral past 3 months, contact us at 1-888-286-8799.\\n&nbsp;\\nIf you choose to defer your mortgage payments:\\n\\nYou must continue paying administration fees, insurance, and municipal and school taxes.\\nInterest continues to accrue during the deferral period.\\nDeferred interest will be added to the&nbsp;principal&nbsp;balance&nbsp;of the&nbsp;loan&nbsp;and will incur interest.\\nThe balance upon renewing your mortgage&nbsp;payments, i.e. at the end of the deferral term,&nbsp;will increase because of the unpaid principal and interest.&nbsp;\\n\\nSee all details\\n&nbsp;\\n\",\"boostKeywords\":[\"mortgage deferral, mortgage, deferral, covid\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-does-a-mortgage-payment-deferral-work.html\"},{\"answer\":\"Due to COVID-19, we are consolidating our services and&nbsp;reducing&nbsp;our branch&nbsp;hours.<\\/p>\\nBefore you visit a branch, check our <a href=\\\"https://locator.nbc.ca/\\\" target=\\\"_blank\\\">branch locator<\\/a> for&nbsp;the&nbsp;updated&nbsp;business&nbsp;hours.<\\/p>\\nAcross Canada, excluding Atlantic provinces:<\\/b><\\/p>\\n<ul>\\n<li>Our branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 4 p.m.<\\/li>\\n<li>Branches that are normally open Saturdays&nbsp;and Thursday evenings will continue as usual<\\/li>\\n<\\/ul>\\nAtlantic provinces only:<\\/b><\\/p>\\n<ul>\\n<li>Our branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 3 p.m.&nbsp;<\\/li>\\n<li>Branches that are normally open&nbsp;Saturdays&nbsp;will continue as usual.<\\/li>\\n<\\/ul>\\nOur&nbsp;ABMs&nbsp;will remain accessible.&nbsp;To find&nbsp;an ABM near you, <a href=\\\"https://locator.nbc.ca/\\\" target=\\\"_blank\\\">click here<\\/a>.<\\/p>\\n\",\"question\":\"What are the modified branch business hours?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales\",\"cleanAnswer\":\"Due to COVID-19, we are consolidating our services and&nbsp;reducing&nbsp;our branch&nbsp;hours.\\nBefore you visit a branch, check our branch locator for&nbsp;the&nbsp;updated&nbsp;business&nbsp;hours.\\nAcross Canada, excluding Atlantic provinces:\\n\\nOur branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 4 p.m.\\nBranches that are normally open Saturdays&nbsp;and Thursday evenings will continue as usual\\n\\nAtlantic provinces only:\\n\\nOur branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 3 p.m.&nbsp;\\nBranches that are normally open&nbsp;Saturdays&nbsp;will continue as usual.\\n\\nOur&nbsp;ABMs&nbsp;will remain accessible.&nbsp;To find&nbsp;an ABM near you, click here.\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/heures-douverture-modifiees-succursales.html\"},{\"answer\":\"Consult our page <a href=\\\"https://www.nbc.ca/personal/notice.html#travel\\\">COVID-19:&nbsp;When to get in touch<\\/a> for information regarding travel and more<\\/p>\\nThis page is regularly updated.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : Travel advices, refund and flight cancellation\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-conseils-voyageurs-remboursement-annulation-de-vol\",\"cleanAnswer\":\"Consult our page COVID-19:&nbsp;When to get in touch for information regarding travel and more\\nThis page is regularly updated.&nbsp;\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-travel-advices-refund-flight-cancellation.html\"},{\"answer\":\"We&nbsp;have put&nbsp;exceptional measures&nbsp;in place&nbsp;to help support you, if you need it.&nbsp;<a href=\\\"https://www.nbc.ca/personal/covid-19/support-measures.html\\\">Inform yourself<\\/a>&nbsp;on&nbsp;payment deferrals for your mortgage&nbsp;and&nbsp;personal loans and credit card monthly payments,&nbsp;as well&nbsp;increasing your credit card limit.&nbsp;<\\/p>\\n\",\"question\":\"Covid-19: How do I benefit from financial support?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-beneficier-des-mesures-de-soutien-allegement-de-la-banque\",\"cleanAnswer\":\"We&nbsp;have put&nbsp;exceptional measures&nbsp;in place&nbsp;to help support you, if you need it.&nbsp;Inform yourself&nbsp;on&nbsp;payment deferrals for your mortgage&nbsp;and&nbsp;personal loans and credit card monthly payments,&nbsp;as well&nbsp;increasing your credit card limit.&nbsp;\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-do-i-benefit-from-financial-support.html\"},{\"answer\":\"Need to deposit a cheque? With the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank mobile app<\\/a>, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.<\\/p>\\n<a href=\\\"https://bncdemo.com/en/course/start/public-mobile-cheque-deposit/emulator-public-mobile-cheque-deposit/emulator\\\">See demo<\\/a><\\/p>\\n\",\"question\":\"How can i deposit cheques using your mobile device?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/comment-faire-un-depot-numerique-cheques\",\"cleanAnswer\":\"Need to deposit a cheque? With the National Bank mobile app, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.\\nSee demo\\n\",\"boostKeywords\":[\"hypothèque, mortgage deferral, mortgage, deferral, report\"],\"url\":\"https://www.nbc.ca/personal/faq-general/how-can-deposit-cheques-using-your-mobile-device.html\"},{\"answer\":\"Deferring your personal loan payment allows you to postpone your next payment (principal and interest) for up to 3 months.<\\/p>\\nIf you choose to defer your personal loan payments:<\\/p>\\n<ul>\\n<li>You must continue paying insurance premiums for life, disability, and critical illness insurance, if applicable.<\\/li>\\n<li>Interest continues to accrue during the deferral period. You will have to pay the interest when you resume your payments.<\\/li>\\n<li>Your loan will be extended for a duration equal to the deferral period. The principal and interest portion of your loan will be adjusted (interest prioritized) so the amount of your payments remain the same.<\\/li>\\n<\\/ul>\\n<a href=\\\"https://www.nbc.ca/personal/covid-19/support-measures.html#personal-support\\\">See all details<\\/a><\\/p>\\n\",\"question\":\"COVID-19 : How does deferring (postpone) a personal loan payment online work?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-reporter-un-paiement-saut-de-versement-pour-pret-personnel\",\"cleanAnswer\":\"Deferring your personal loan payment allows you to postpone your next payment (principal and interest) for up to 3 months.\\nIf you choose to defer your personal loan payments:\\n\\nYou must continue paying insurance premiums for life, disability, and critical illness insurance, if applicable.\\nInterest continues to accrue during the deferral period. You will have to pay the interest when you resume your payments.\\nYour loan will be extended for a duration equal to the deferral period. The principal and interest portion of your loan will be adjusted (interest prioritized) so the amount of your payments remain the same.\\n\\nSee all details\\n\",\"boostKeywords\":[\"loan, deferral\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-does-deferring-postpone-personal-loan-payment-online-work.html\"},{\"answer\":\"Signing up for CRA direct deposit is quick and easy. Here are the <a href=\\\"https://www.nbc.ca/personal/accounts/services/direct-deposit.html\\\" title=\\\"https://www.nbc.ca/personal/accounts/services/direct-deposit.html\\\">answers<\\/a> to your most common questions.<\\/p>\\n\",\"question\":\"COVID-19 : How to sign up for CRA direct deposit?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/comment-inscrire-au-depot-direct-arc\",\"cleanAnswer\":\"Signing up for CRA direct deposit is quick and easy. Here are the answers to your most common questions.\\n\",\"boostKeywords\":[\"CRA, direct deposit, government assistance\"],\"url\":\"https://www.nbc.ca/personal/faq-general/how-to-sign-up-for-cra-direct-deposit.html\"},{\"answer\":\"You can request a temporary or permanent credit limit increase<\\/b> on your credit card.&nbsp;<\\/p>\\nFor a permanent credit limit increase, sign in to <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_self\\\">your online bank<\\/a>:&nbsp;<\\/p>\\n<ol>\\n<li>Click Overview<\\/b> in the left menu&nbsp;<\\/li>\\n<li>Select your credit card<\\/i>&nbsp;<\\/li>\\n<li>Click Increase my limit<\\/b>&nbsp;<\\/li>\\n<li>Follow the instructions&nbsp;<\\/li>\\n<\\/ol>\\nFor a temporary credit limit increase<\\/b> of up to 90 days, call us at <a href=\\\"tel:+18005619733\\\" target=\\\"_self\\\">1-800-561-9733<\\/a>.&nbsp;<\\/p>\\n\",\"question\":\"How do I increase my National Bank Mastercard credit limit?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/cartes-credit-mastercard/faq/comment-augmenter-ma-limite-de-credit\",\"cleanAnswer\":\"You can request a temporary or permanent credit limit increase on your credit card.&nbsp;\\nFor a permanent credit limit increase, sign in to your online bank:&nbsp;\\n\\nClick Overview in the left menu&nbsp;\\nSelect your credit card&nbsp;\\nClick Increase my limit&nbsp;\\nFollow the instructions&nbsp;\\n\\nFor a temporary credit limit increase of up to 90 days, call us at 1-800-561-9733.&nbsp;\\n\",\"url\":\"https://www.nbc.ca/personal/mastercard-credit-cards/faq/how-do-i-increase-my-credit-limit.html\"},{\"answer\":\"We understand you have many questions about your loan insurance and credit card payment insurance. Here are <a href=\\\"https://www.nbc.ca/personal/notice.html#section4\\\">some tips<\\/a> to help you.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : How to proceed if I have loan or payment insurance?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-proceder-assurance-pret-ou-paiement\",\"cleanAnswer\":\"We understand you have many questions about your loan insurance and credit card payment insurance. Here are some tips to help you.&nbsp;\\n\",\"boostKeywords\":[\"covid, covid-19, coronavirus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-to-proceed-if-i-have-loan-or-payment-insurance.html\"}],\"displayFloatingMenu\":true}"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu","wcmmode":"disabled"}

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