Step 1: Contact the insurer

To submit a National Bank loan insurance claim, please contact the National Bank Life Insurance Customer Service Department at 1-877-871-7500 (toll-free) or 514-871-7500 (Montreal area).

Step 2: Download and complete the forms needed

In the event of disability:

In the event of accidental dismemberment:

In the event of critical illness:

In the event of death:

Attach a copy of the death certificate and, in the case of an accidental death, a copy of the coroner’s report as well. Send us the duly completed forms as soon as possible.

Step 3: Send us your documents

Through mail : 

National Bank General Insurance inc.
1100 Robert-Bourassa blvd., 11th floor
Montreal (Quebec)
H3B 2G7