20 years of commitment
to tennis

From sporting events to development programs, National Bank is a dedicated supporter of Canadian tennis.

Share our passion

Photo representing National Bank’s commitment to tennis

Canadian Western Bank has officially joined forces with National Bank. If you are a CWB client, please consult our migration hub for the latest updates.

Youth bank account

If you're between the ages of 14 and 24, The Connected package has no fixed monthly fees.

Vacation with benefits

Your credit card could be a powerful travel companion. Here are 9 reasons to use it for your next trip.

Read our article

Picto of a screen and a couch

Travel with peace of mind

Order euros, USD, British Pound, or other currencies online, then select the delivery method that works best for you.

Picto of a globe and a dollar

Our banking services at National Bank

Picto of a house with $ sign

Picture of a credit card

Image of multiple sheets with $ sign

Image of a bag with money

Picture of a plant with $ sign

Savings and investments

Advice for all the big moments in your life

You can’t put a price on peace of mind. Maintain or strengthen your financial health with the help of our advice.

Illustration of a scale with a car, suitcase, and house on one side, and some coins on the other

Understanding your financial situation

Building good financial habits is the gift that keeps on giving. It’s time to get out your calculator and take a look at your financial situation. Start tracking your finances, your wallet will thank you!

Illustration of a coffee and tablet displaying the National Bank website

Manage your debts

Are you worried about the current financial situation? There are solutions available to you. Learn how to calculate, prioritize, and manage your debts.

Browse our practical advice

Illustration of a mason jar with coins in it

Set up a savings plan that fits your needs

Now that you’ve got your finances under control, it’s time to dream big. See how to make your projects a reality by optimizing your savings.

We're here for you

Questions? All answers, no hassle

Picto of a desktop computer

Your online bank

Carry out most of your daily transactions quickly & easily.

Picto of two text bubbles

Message our virtual assistant

The answers to your questions, all in one step, 24/7.

Picto of a question mark in a text bubble

Our help centre

All of our frequently asked questions in one place.

Visit our help centre

Member of Canada Deposit Insurance Corporation (CDIC)

National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

The Chatbot does not provide financial advice or financial planning services.
The Chatbot does not conduct any banking transactions.
The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

Any delay, error, interruption or omission on our part or any other event beyond our control.
Any deficiency or technical error or any unavailability of our systems and wireless networks.
Your failure to meet any of your obligations.
Any amendment to or suspension, refusal or blockage of the Chatbot.
Any decision or measure you take in response to information and data obtained via the Chatbot.
Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.