Consult our website for our latest updates on COVID-19.

PROMOTION

Mastercard credit cards

Sign up for a World Elite credit card and get $300 cashback.*

Offer for new cardholders. Minimum purchase requirement.*

Take action today

More than ever, we strive to make a positive impact in people's lives.

Learn more

What are you looking for today?

Savings and investments

Need help?

I want to sign up for the Canada Revenue Agency direct deposit

I’m looking for information related to COVID-19

I want to check if my
branch is open

Consult our business hours

What's new and special offers

Nouveaux arrivants

Newcomers to Canada

Healthcare professionals

Engineering professionals

Professionnels en droit et gestion des affaires

Legal and business management professionals

Mortgage

Mastercard

Most asked questions

How do I contribute to my RRSP from my online bank?

How do I contribute to my TFSA from my online bank?

How do I increase my credit card limit?

How do I get my PIN for my new National Bank Mastercard credit card?

How do I dispute a credit card transaction?

I didn’t receive a verification code to sign in to my online bank. What do I do?

Quick links

Make an appointment

Daily transactions

Your online bank

Sign in your online bank to carry out most of your usual transactions

picto Phone

1‑888‑835‑6281

Monday to Friday, 7 a.m. to 10 p.m. (ET)
Saturday and Sunday, 8 a.m. to 8 p.m. (ET)

picto localisateur

See our open branches
and new business hours

Member of Canada Deposit Insurance Corporation (CDIC)

{"cache":{"resources":{"/content/bnc/en/accueil/particuliers/jcr:content/floating-menu":{"data":{},"depth":0}},"scripts":{},"included":{},"serviceCalls":{"/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getEncryptedLanguage()":"{c1a223b76c178f52675902095a7815cad7f726195bbc395692f808813c538802}","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getEncryptedContextType()":"{cebf518f3bcbdb61140aaf8fe84ccab716c85d54f71881eaee2677f2549bdb9ab968c7fe68e95837f546be1be259c3a9}","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getTopFaq()":"{\"faqs\":[{\"answer\":\"<p>Some branches are temporarily&nbsp;closed,&nbsp;and others have reduced business hours. Before your visit, check&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">our branch locator<\\/a>&nbsp;for our updated business hours.&nbsp;Our ABMs continue to remain available.&nbsp;To find the closest ABM near you,&nbsp;<a href=\\\"https://locator.nbc.ca/\\\">click here<\\/a>.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19: What are the modified branch business hours?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales\",\"cleanAnswer\":\"Some branches are temporarily&nbsp;closed,&nbsp;and others have reduced business hours. Before your visit, check&nbsp;our branch locator&nbsp;for our updated business hours.&nbsp;Our ABMs continue to remain available.&nbsp;To find the closest ABM near you,&nbsp;click here.&nbsp;\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/heures-douverture-modifiees-succursales.html\"},{\"answer\":\"<p>Consult our section on&nbsp;<a href=\\\"/content/bnc/en/accueil/covid-19/voyages.html\\\">COVID-19<\\/a>&nbsp;for information regarding travel and more.<\\/p>\\n<p>This section is regularly updated.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : Travel advice, refund and flight cancellation\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-conseils-voyageurs-remboursement-annulation-de-vol\",\"cleanAnswer\":\"Consult our section on&nbsp;COVID-19&nbsp;for information regarding travel and more.\\nThis section is regularly updated.&nbsp;\\n\",\"boostKeywords\":[\"Travel, refund, flight cancellation\",\"\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-travel-advices-refund-flight-cancellation.html\"},{\"answer\":\"<p>Need to deposit a cheque? With the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank mobile app<\\/a>, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.<\\/p>\\n<p><a href=\\\"https://demo.bnc.ca/en/course/start/public-mobile-cheque-deposit/emulator-public-mobile-cheque-deposit/emulator\\\">See demo<\\/a><\\/p>\\n\",\"question\":\"How can I deposit cheques using my mobile device?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/comment-faire-un-depot-numerique-cheques\",\"cleanAnswer\":\"Need to deposit a cheque? With the National Bank mobile app, you can deposit cheques anytime, anywhere, by taking a photo with your smart phone or tablet.\\nSee demo\\n\",\"boostKeywords\":[\"hypothèque, mortgage deferral, mortgage, deferral, report\"],\"url\":\"https://www.nbc.ca/personal/faq-general/how-can-deposit-cheques-using-your-mobile-device.html\"},{\"answer\":\"<p>Due to COVID-19, the <i>Interac<\\/i> e-Transfer® limit has been temporarily modified.<\\/p>\\n<p>Your business can send:<\\/p>\\n<ul>\\n<li>$5,000 per day<\\/li>\\n<li>$25,000 per week&nbsp;<br>\\n&nbsp;<\\/li>\\n<\\/ul>\\n<p>Your business can receive:<\\/p>\\n<ul>\\n<li>$100,000 per week It is possible to view the different limits when the transfer is sent.<\\/li>\\n<\\/ul>\\n<p>®The <i>Interac<\\/i> and Interac\\u202fe-Transfer are registered trademarks of Interac Corp. Used under licence.<\\/p>\\n\",\"question\":\"COVID-19:  What is the limit for an Interac e-Transfer for businesses?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-quel-est-le-montant-limite-pour-un-virement-interac-pour-les-entreprises\",\"cleanAnswer\":\"Due to COVID-19, the Interac e-Transfer® limit has been temporarily modified.\\nYour business can send:\\n\\n$5,000 per day\\n$25,000 per week&nbsp;\\n&nbsp;\\n\\nYour business can receive:\\n\\n$100,000 per week It is possible to view the different limits when the transfer is sent.\\n\\n®The Interac and Interac\\u202fe-Transfer are registered trademarks of Interac Corp. Used under licence.\\n\",\"boostKeywords\":[\"mortgage deferral, mortgage, deferral, covid\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-what-is-the-limit-for-an-interac-e-transfer-for-businesses.html\"},{\"answer\":\"<p>We continue to implement innovative measures to support your business. Stay informed and see the complete list of our relief measures and other programs on our&nbsp;<a href=\\\"/content/bnc/fr/accueil/entreprises/covid-19.html\\\">COVID-19 page<\\/a>.<\\/p>\\n<p>This page is updated regularly.<\\/p>\\n\",\"question\":\"COVID-19:  What support measures have been put in place by National Bank for businesses? \",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-quelles-sont-les-mesures-de-soutien-mises-en-place-par-banque-nationale-entreprises\",\"cleanAnswer\":\"We continue to implement innovative measures to support your business. Stay informed and see the complete list of our relief measures and other programs on our&nbsp;COVID-19 page.\\nThis page is updated regularly.\\n\",\"boostKeywords\":[\"mortgage deferral, mortgage, deferral, covid\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-what-support-measures-have-been-put-in-place-by-national-bank-businesses.html\"},{\"answer\":\"<p>For a credit limit increase, sign in to&nbsp;<a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">your online bank<\\/a>:&nbsp;<br>\\n<\\/p>\\n<ol>\\n<li>Click&nbsp;<b>Overview<\\/b>&nbsp;in the left menu&nbsp;<\\/li>\\n<li>Select your&nbsp;<i>credit card<\\/i>&nbsp;<\\/li>\\n<li>Click&nbsp;<b>Increase my limit<\\/b>&nbsp;<\\/li>\\n<li>Follow the instructions&nbsp;<\\/li>\\n<\\/ol>\\n\",\"question\":\"How do I increase my credit limit?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/cartes-credit-mastercard/faq/comment-augmenter-ma-limite-de-credit\",\"cleanAnswer\":\"For a credit limit increase, sign in to&nbsp;your online bank:&nbsp;\\n\\n\\nClick&nbsp;Overview&nbsp;in the left menu&nbsp;\\nSelect your&nbsp;credit card&nbsp;\\nClick&nbsp;Increase my limit&nbsp;\\nFollow the instructions&nbsp;\\n\\n\",\"boostKeywords\":[\"deferral, minimum payment\"],\"url\":\"https://www.nbc.ca/personal/mastercard-credit-cards/faq/comment-augmenter-ma-limite-de-credit.html\"},{\"answer\":\"<p>We understand you have many questions about your loan insurance and credit card payment insurance. Here are <a href=\\\"https://www.nbc.ca/personal/notice.html#section4\\\">some tips<\\/a> to help you.&nbsp;<\\/p>\\n\",\"question\":\"COVID-19 : How to proceed if I have loan or payment insurance?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/covid-19-comment-proceder-assurance-pret-ou-paiement\",\"cleanAnswer\":\"We understand you have many questions about your loan insurance and credit card payment insurance. Here are some tips to help you.&nbsp;\\n\",\"boostKeywords\":[\"covid, covid-19, coronavirus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/covid-19-how-to-proceed-if-i-have-loan-or-payment-insurance.html\"}],\"displayFloatingMenu\":true}","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getTitle()":"Frequently asked questions","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getFloatingMenuSubtitle()":"Personal","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getFloatingMenuImage()":"/content/dam/bnc/commun/picto/faq-pastille.png","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getNewAnnouncement()":"<p class=\"h3variant4\">New!<\/p>\r\n       <p>   <a>Search<\/a> through our new Frequently Asked Questions now.<\/p>\r\n","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getShowInitialAnnouncement()":"false","/content/bnc/en/accueil/particuliers/jcr:content/floating-menu_com.bnc.aem.websites.toolkit.sling.models.react.FloatingMenuModel.getLanguage()":"en"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/accueil/particuliers/jcr:content/floating-menu","wcmmode":"disabled"}