The Canadian banking industry has developed several voluntary codes of conduct and public commitments designed to protect consumers and serve them better. National Bank of Canada is committed to those listed below, across its applicable lines of business:
- Code of Conduct
- Anti-Money Laundering/ Anti-Terrorist Financing (AMLATF) program
- Anticorruption
- Letters Patent of Amalgamation
- Stakeholder Engagement Guidelines
- By-Laws
Trade Matching Statement
National Instrument 24-101 provides a framework in securities legislation for ensuring more efficient and timely processing of institutional trades. It requires stakeholders in the institutional trading process to have in place processes and procedures that allow trade matching within prescribed limits.
- FX Global Code Statement of Commitment
- Code of Conduct for Insurance Activities
- MasterCard/Zero Liability
- Code of Conduct for the Credit and Debit Card Industry in Canada
- Canadian Code of Practice for Consumer Debit Card Services
- Low-Cost Account Guidelines
- No fees accounts and low cost accounts, consult the features of The Minimalist account
- Power of attorney and joint account
- Commitment on Modification or Replacement of Existing Products and Services
- Basic Banking Services at National Bank of Canada
- Online Payments
- Code of Conduct for Federally Regulated Financial Institutions - Mortgage Prepayment Information
- Commitment to Provide Information on Mortgage Security
- Plain Language Mortgage Documents
- Undertaking - Principal Protected Notes Regulations
- Guidelines for the Transfers of Registered Plans
- UK Tax Strategy
- Statement of Commitment to the UK Money Market Code