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Accessibility for all

At Natbank, we’re committed to offering a simple and personalized experience for all our clients.

If you need help regarding our products or our site for accessibility reasons, please contact us at 1-800-205-9992.

Accessibility of our website

The Web Content Accessibility Guidelines (WCAG) are in place to help companies make their sites accessible to all. We are constantly working to optimize the accessibility of our sites by applying these guidelines.

We’re aiming to meet the A and AA criteria of the 2.0 version of the WCAG. While we’ve tested our site to ensure that they are met, some elements may not be accessible depending on the tools you use.

We recommend that you update your technology regularly for the best experience:

  • Download the latest version of your web browser. 

  • Use the latest version of your assistive technology.

  • Take advantage of our app for iOS or Android devices.

 

Still, we noticed that some elements may limit the accessibility of our site. We are continually improving our site to make it accessible as soon as possible.

  • List of non-accessible items:

    • PDF

If you come across any other non-accessible items that are not on this list, please let us know so that we can make the necessary adjustments in our future developments. 

Accessibility of our services

All our employees must respect the principles of dignity, autonomy, integrity and equal opportunity at all times. Training material is available to help them understand the legal accessibility requirements for products and services.

We are committed, among other things, to:

  • Sharing concise information using different means of communication (posters in branches, email, etc.). 

  • Asking our clients if they need help using our services (on site and by phone). 

  • Prioritizing any requested changes to accommodate our clients with accessibility needs.

Branch accessibility

We’re dedicated to providing accessible banking locations and ATMs for all of our clients.

Our ATMs

ATM in branches: All Natbank ATMs are equipped with voice instructions. Our ATMs meet the Americans with Disabilities Act (ADA) maximum height and reach requirements. Voice instructions are available in English, Spanish and French. 

Our more than 1,200 Presto!® ATMs have speech output capabilities and are accessible in English as well as in Spanish. Earphones and Y-adaptors are available upon request. 

Our banking locations

We monitor our banking locations to ensure their compliance with the ADA, state and local laws, and international standards by regularly checking all French doors and same floor levels, entrances, queuing lines, teller counters, safe deposit facilities, customer service phones, lobby areas, disability parking spots.

Accessibility for current and future employees

Diversity in the workplace is important and we value it in all its forms. Our goal is to provide an open and respectful work environment where each employee can develop their full potential.

We invite you to discuss your accessibility needs (physical, visual or other), in the first communication during your recruitment process. The premises can be set up and adapted to be accessible, including the equipment provided.

Our accommodation program also considers the needs of our employees:

  • Workplace layout and accessibility

  • Access to adapted equipment

  • Modification of tasks taking into account the employee's limitations

  • Flexibility about absences due to medical reasons  

To help us improve the accessibility of our products and services, make a suggestion or tell us about an issue, contact us:

 

By phone: 1-800-205-9992

By email: receptionist@natbank.com

 

Hollywood branch

Phone: 954-922-9992

Email: reception@natbank.com

 

OakWood Plaza

4031 Oakwood Blvd (Stirling & I-95)

Hollywood, Florida 33020