Welcome to Natbank, your bank in Florida

If our system detects suspicious activity on your card, you'll get a text message alert from 37-268 containing details of the unusual transaction. Reply to confirm the transaction. Note that only US phone numbers can receive these texts.

If you report the transaction as fraudulent, you'll receive another message with a number to call to follow-up. Otherwise, no action is required. The system will classify the transaction as "legitimate," and you can go about your business. You'll receive an email notification if you haven't responded to the text.

Lastly, if you can't respond to either the text or email, an agent will attempt to call you on behalf of Natbank to inform you about the suspicious transaction and verify that it's not a fraud case.

EnFact® Premium Texting

What is EnFact?

EnFact® is a fraud detection software that is always monitoring for suspicious debit activity on your account. It analyzes purchase history and fraud patterns to identify anything out of the ordinary.

Alerts Monitoring coming from;

Text: 37-268

Call: 833-735-1892

Email : Notify@enfactnotifications.com

To you, the card you carry isn't just a piece of plastic. It's lunch with your best friend, the perfect gift found after a diligent online search, a quick stop for gas on the way home. To fraudsters, it's a chance to steal your information and use your account for their own purposes. That's why we protect your cards with a state-of-the-art fraud monitoring system. The network keeps an eye on your transactions, and if it sees something unusual, asks you to confirm the purchase. You get a text asking if you made the purchase. You reply with a text back. Simple, easy, and quick. After all, your card is a seamless part of what happens in your daily life, and knowing exactly what's happening with the card should be just as simple. So, make sure you're using the card that texts you. You'll get a text notification whenever a suspicious transaction appears on your card. For example, if the network sees a purchase in a distant city, you'll receive a text asking if it was a legitimate transaction. If you're visiting that city on vacation and recognize the purchase, you can text back and let us know that all is well. The text can also serve as a good reminder to call us and let us know that you're away from home. That way, we can put a travel note on your account, so the network doesn't continue to suspect fraud each time it sees a purchase in an unusual location. It's fraud protection that's as easy and seamless as the way you use your card to live your life in the moment. It's the power of a two-way conversation between you and your card. It's the power of simplicity.

Natbank partners with a third party to monitor debit card transactions for fraud. You may be contacted via text message, email or a phone call. Natbank does not charge for this service. Standard message and data rates may apply from your data provider. You can opt-out of this service at any time.

^®NATBANK and the NATBANK logo are registered trademarks of National Bank of Canada.

^®Enfact is a registered trademark of Fiserv, Inc.

^®Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

^®Presto! is a registered trademark of Publix Super Markets, Inc.

^®Publix is a registered trademark of Publix Asset Management Company.

1. You and your recipient must both have a U.S. bank account to use Zelle.