Here’s how you can contact us for all your questions
Find out how to link your bank account with our online brokerage platform to make money transfers to and from your account.
You can open a National Bank Direct Brokerage account in minutes, either online or at a branch. Visit our page for details.
Questions about how our online brokerage platform works? Find answers in our Help centre.
See how to withdraw money from your TFSA or any other account through our online brokerage platform or NBC Wealth app.
Have questions regarding the preferences and setting of your online direct brokerage platform? Find answers in our Help centre.
National Bank Direct Brokerage will never ask you for your password or user code, whether by text messages, email or phone. If you have any doubts, don’t hesitate to call us.
We’re here to support you.
Your satisfaction is important. If your experience did not meet your expectations, we would appreciate your feedback.
We have implemented a simple process to handle your feedback, concerns, or complaints. This process is based on listening to and understanding your concerns. Find out how to do it on our website.
For your protection, we ask that you never include confidential information (account number, username, password, etc.) when sending us emails. Please use the secure messaging application of our transactional site to contact us in writing. National Bank Direct Brokerage does not provide any information about an account or accept any transaction instructions by email.
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