Online security and fraud prevention

You’re protected by National Bank


Protect yourself

There are a few simple steps you can take to protect yourself from fraud.

Discover the tips


National Bank protects your privacy

The Bank offers numerous services to protect your privacy and personal finances.

See services for personal banking


National Bank protects your business

The Bank offers numerous services to protect your business.

See services for businesses

Are you a victim of fraud?

  • Have you clicked on a link or opened an attachment in a fraudulent email?
  • Have you shared sensitive information following an unsolicited phone call?
  • Have you noticed any unusual money movements in your bank account?


Email and texting: Be vigilant

Did you receive a text message or an email prompting you to click on a link? Do not click on it or provide any requested information. National Bank will never use this method to verify personal information such as passwords, PINs or verification codes.

Have you received a message like this? Click here to learn what to do.

Report fraud

Our advisors are at your service every day from 6 a.m. to midnight (ET).

514-394-5555 or 1-888-835-6281

Report fraudulent communication

Never click on a link in an email or text message that appears to come from National Bank but looks fraudulent to you.

Forward the message immediately to telnat.securite@bnc.ca

Everyday safety

Here are some simple steps you can take to protect yourself against fraud attempts.

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Keep your personal information safe

Never give out personal information by email, text message or on a website that appears to be fraudulent. Write to telnat.securite@bnc.ca to report any unusual activity.

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Make your updates

By regularly updating your operating systems, software and mobile applications, you add an extra level of protection against fraud.

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Report fraudulent messages

Some fraudsters imitate National Bank emails and text messages to steal your personal information. If in doubt, report the message by sending an email to our fraud prevention department at telnat.securite@bnc.ca.

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Verify links and sender

Always move your mouse over the links in an email and verify the sender's address. If in doubt, do not click on the links as this is certainly an attempt at fraud.

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Keep your passwords secret

National Bank never asks you for your password, whether by text message, email or telephone. If someone asks you for your password, it may be a fraud attempt. Never share your passwords with anyone.

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Choose a strong password

A strong password is quite long (the closer it gets to 21 characters, the stronger it is). In addition, you should use a different password for each of your online services (email, bank account, social networks...).

Learn more

Protect yourself against fraud

If you observe an abnormal transaction in your credit card account, you can block your card to prevent further fraud attempts. Afterwards, make the necessary verifications or file a dispute

This is how National Bank protects you

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Privacy Policy

Safeguarding your personal information is one of our top priorities. It is supported by our Code of Conduct and Ethics, our various policies and practices, and our Privacy Officer, who ensures that the applicable rules are followed.

View privacy policy

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Dual authentication

Dual authentication enhances the security of your accounts. 
It consists of entering a unique verification code that can be sent to you via email or text message when you sign in. Important: never share the verification code with anyone.

Learn more

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Peace of mind guaranteed

In the event that fraud is committed in your online bank or National Bank mobile app, you will be reimbursed 100%, provided that you bear no responsibility and have taken the necessary measures to protect your transactions. Peace of mind guaranteed and it’s free!

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The Bank protects your money

The online security and fraud prevention team uses state-of-the-art detection systems to protect your accounts and transactions.

Personal banking services

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SECURIZONE® against identity theft

SECURIZONE® is an identity theft and fraud protection service offered by National Bank. It allows you to quickly take the necessary steps to restore your identity in the event of identity theft.

Discover SECURIZONE

Businesses

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Educate your employees about cybersecurity

Is your team well-equipped against phishing and other types of cyberattacks? In partnership with Cybereco, National Bank has created a cybersecurity awareness kit to help protect your business against cybercriminals.

Discover the kit

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More solutions to secure your online banking

Discover our online security solutions to protect your business. From alerts and notifications to dual signature and the SecurID® token.

Alerts and notifications

Use the alerts and notifications feature to stay up to date on all transactions and updates in the Internet and mobile banking solutions for businesses. You can customize them to fit your needs. Watch our demo to learn more.

Access rights management and limits

Access rights management allows you to further protect yourself by defining multiple levels of access rights for each authorized user. You can determine each users’ role according to your operational needs for each user, ranging from a simple consultation to the initiation of a transaction or transaction authorization.  

The access rights limit allows you to set a maximum number of transactions. This allows the user to initiate a transaction and approve it up to the maximum amount specified in their profile. If the amount exceeds the limit, the user will not be able to complete the transaction. 

Watch our demo to learn how to easily activate this feature.

Dual signature

The dual signature feature allows you to validate certain actions with two signatures. You can activate it for your payments, government payments, e-Transfers or to manage your user rights and accesses. To use this feature, call us at 1-888-835-6281.

SecurID® access token

The SecurID® access token is there to protect your account by restricting who has access to your finances.

You sign in to your account with a password and username that expires after 60 seconds. 

To obtain a SecurID access token, you must complete the form found in your Internet banking solutions under Administrator options in the Users section.  

Please note that if you’re signing in from an unregistered device, you will need to confirm your identity by answering one of your three pre-chosen identification questions.

Choosing a strong password

It’s vital to choose a strong password to access your Internet and mobile banking solutions for businesses. 

A strong password has at least 12 characters. Once a password hits 21 characters, it’s considered indecipherable from current technology. The more characters you add to your password, the more secure it becomes.

It’s important to remember that reusing the same password for all your account makes it easier for hackers to access your information. One of the ways they steal passwords is by buying stolen credentials and try them on a multitude of sites. So make sure you use only one password per application or website.

If you’re a victim of fraud, please call us at 1-888-835-6281, every day from 6 a.m. to midnight (ET).

 

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Good to know

Learn about our online tools that make using our Internet and mobile banking solutions for businesses even more secure. Discover them now.

Little details that matter

Legal disclaimers

® SECURIZONE is a registered trademark of National Bank of Canada used by NBC Assistance inc.

® National Bank and the National Bank logo are registered trademarks of National Bank of Canada.

®SecurID is a registered trademark of RSA Security Inc. Authorized user: National Bank of Canada.

Report a fraud attempt

You think you've received a fraudulent email that looks like it's from National Bank?
 
Do not click on any link and transfer it immediately to:

Telnat.securite@bnc.ca

 

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