Have you clicked on a link or opened an attachment in a fraudulent email?
Have you shared sensitive information following an unsolicited phone call?
Have you noticed any unusual money movements in your bank account?
Email and texting: Be vigilant
Fraudsters are increasingly able to imitate emails and text messages sent by National Bank. However, you should know that National Bank never asks for your personal information, your login credentials or your banking information by email or text message. In addition, the Bank never inserts a link to your online bank's sign in page in an email or text message. If you receive a message that appears to come from the National Bank asking you for this type of information, do not click on any link because it is probably a fraud attempt.
Here are some simple steps you can take to protect yourself against fraud attempts.
Keep your personal information safe
Never give out personal information by email, text message or on a website that appears to be fraudulent. Write to firstname.lastname@example.org to report any unusual activity.
Make your updates
By regularly updating your operating systems, software and mobile applications, you add an extra level of protection against fraud.
Report fraudulent messages
Some fraudsters imitate National Bank emails and text messages to steal your personal information. If in doubt, report the message by sending an email to our fraud prevention department at email@example.com.
Verify links and sender
Always move your mouse over the links in an email and verify the sender's address. If in doubt, do not click on the links as this is certainly an attempt at fraud.
Keep your passwords secret
National Bank never asks you for your password, whether by text message, email or telephone. If someone asks you for your password, it may be a fraud attempt. Never share your passwords with anyone.
Choose a strong password
A strong password is quite long (the closer it gets to 21 characters, the stronger it is). In addition, you should use a different password for each of your online services (email, bank account, social networks...).
Safeguarding your personal information is one of our top priorities. It is supported by our Code of Conduct and Ethics, our various policies and practices, and our Privacy Officer, who ensures that the applicable rules are followed.
In the event that fraud is committed in your online bank or National Bank mobile app, you will be reimbursed 100%, provided that you bear no responsibility and have taken the necessary measures to protect your transactions. Peace of mind guaranteed and it’s free!
The Bank protects your money
The online security and fraud prevention team uses state-of-the-art detection systems to protect your accounts and transactions.
Personal banking services
SECURIZONE® against identity theft
SECURIZONE® is an identity theft and fraud protection service offered by National Bank. It allows you to quickly take the necessary steps to restore your identity in the event of identity theft.
Is your team well-equipped against phishing and other types of cyberattacks? In partnership with Cybereco, National Bank has created a cybersecurity awareness kit to help protect your business against cybercriminals.