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Fundamentals
  • Getting started on the NBDB platform
  • Start your self-directed investing journey
  • Understanding the stock market
Going deeper
  • Analyzing the economy and stocks
  • Investment strategies
  • Options trading
  • Webinars
Need help?
  • Discover online brokerage
  • Brokerage accounts
  • Transactions
  • Tools and resources
  • Security and configuration of the platform
Sign in
  • Trade online on the platform

  • Open a new account
  • Tutorials
  • Forms
  • Help

  • Search
  • Help
Language : FR
Platform and tools
Start investing
Fees
Services
Learning Centre and webinars
Monitor and analyze my investments
  • My Investment Dashboard
  • Wealthscope
  • Trading Central
  • OptionsPlay
  • Research and analysis
Have any questions about...
  • Main tools
  • Watchlists and alerts
  • How the platform works
  • Security and configuration of the platform
Choose an account
  • Types of accounts
  • Open an account
  • Transfer to NBDB
  • Investment products
Have any questions about...
  • Account details
  • Opening accounts
  • Fund and asset transfers
Offers and pricing
  • Investing in ETFs
  • Pricing
  • Exclusive offers
Have any questions about...
  • Currency
  • Documents and statements
Exclusive benefits and services
  • Fully-Paid Securities Lending
  • Distinctive services
  • Exclusive remote advisory service (offered by NBC)
Have any questions about...
  • How the platform works
  • Security and configuration
  • Documents and statements
  • Transactions
Fundamentals
  • Getting started on the NBDB platform
  • Start your self-directed investing journey
  • Understanding the stock market
Going deeper
  • Analyzing the economy and stocks
  • Investment strategies
  • Options trading
  • Webinars
Need help?
  • Discover online brokerage
  • Brokerage accounts
  • Transactions
  • Tools and resources
  • Security and configuration of the platform

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Products and services vary by province. Go to homepage for

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  5. Nothing happens when I enter my username and password. What should I do?

Nothing happens when I enter my username and password. What should I do?


Close your browser or NBC Wealth app, then relaunch the platform. If the problem persists, call our team at 1-800-363-3511 and select option 4.


Related questions

What should I do if I am or believe I may be a victim of fraud?

Fraud or suspected fraud? Here’s when to contact NBDB or your bank and how to respond effectively.

How do I set my username and password?

Discover how to set up your username and password on National Bank's online brokerage platform. Follow our steps to start trading today.

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Learn how to trade or place an order without a computer by using your tablet or smartphone instead.

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The NATIONAL BANK logo

© NBDB, Division of NBF. All rights reserved 2026.

® The National Bank Direct Brokerage logo is a registered trademark of National Bank of Canada.

National Bank Direct Brokerage (NBDB) is a division of National Bank Financial Inc. (NBF), as well as a trademark owned by National Bank of Canada (NBC) that is used under licence by NBF. NBF is a member of the Canadian Investment Regulatory Organization, the Canadian Investor Protection Fund, and is a subsidiary of NBC, a public company listed on the Toronto Stock Exchange (TSX: NA). NBDB provides order execution only services and makes no investment recommendations. Clients are solely responsible for the financial and tax consequences of their investment decisions.

  • Canadian Investment Regulatory Organization (CIRO) logo
  • Canadian Investor Protection Fund (CIPF) logo
Useful links
  • Open an account
  • Forms
  • Regulatory information
About us
  • Our organization
  • National Bank of Canada
Contact information
  • Customer service
  • Complaint settlement
  • Terms of use
  • Accessibility
  • Accessibility progress report
  • Accessibility Statement
  • Privacy and security
The NATIONAL BANK logo

© NBDB, Division of NBF. All rights reserved 2026.

® The National Bank Direct Brokerage logo is a registered trademark of National Bank of Canada.

National Bank Direct Brokerage (NBDB) is a division of National Bank Financial Inc. (NBF), as well as a trademark owned by National Bank of Canada (NBC) that is used under licence by NBF. NBF is a member of the Canadian Investment Regulatory Organization, the Canadian Investor Protection Fund, and is a subsidiary of NBC, a public company listed on the Toronto Stock Exchange (TSX: NA). NBDB provides order execution only services and makes no investment recommendations. Clients are solely responsible for the financial and tax consequences of their investment decisions.

  • Canadian Investment Regulatory Organization (CIRO) logo
  • Canadian Investor Protection Fund (CIPF) logo