Why was my transaction declined?

To find out why your transaction was declined and to take action, you can review or modify your current orders. Follow these steps:

Sign in to the online brokerage platform
Select the Activities tab
Click Current orders

You will be able to view any declined transactions.

You can also verify the status of your orders using the NBC Wealth app by following these steps:

Sign in to the app
Choose National Bank Direct Brokerage among the Wealth Management divisions listed in the dropdown menu (your preferences will be saved next time you sign in)
Make sure that you already set up single sign-on user ID
Click More, then under the Activities section, click Current orders

To find out more, see the question "How can I check the status of an order on the online brokerage platform or NBC Wealth app?"

Related questions

Why can't I short sell a security that I'm trying to sell?

See why you may not be able to short sell a security and learn about borrowing requirements and daily changes.

What does "A similar order has already been issued for this security" mean?

This means that a duplicate order has been placed for the same security. Check your account and review your current orders.

What do I do if I get the warning that I don't have the purchasing power to place an order?

See what you should do if you don't have the purchasing power to place an order from your online brokerage platform or direct brokerage app.

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