Trading securities

FAQs

• I made a mistake in my book value form. Can I correct it?

  To correct a book value form mistake, complete, sign, and return the Adjustment of Book Value form by mail or email.

• What is the difference between a limit order and market order?

  Learn the difference between limit and market orders when investing with National Bank Direct Brokerage.

• Where can I find the information needed to determine the book value?

  See how to find the book value on our National Bank Direct Brokerage platform. Not yet available on the direct brokerage app.

• I want to sell securities, but I'm being told that I don't hold enough in my account to place the order. What do I do?

  Find out what to do when you get an error message telling you you don't hold enough in your account to sell securities in our Help Centre.

• Can I trade cryptocurrencies (e.g. Bitcoin) on the online brokerage platform or NBC Wealth app?

  Discover if you can trade cryptocurrencies on our platform. Learn more in our cryptocurrencies section.

• Can I trade a U.S. stock in a Canadian account or vice versa?

  Trade American and Canadian stocks on our National Bank Direct Brokerage platform. Consult our Pricing page for current rates.

• What investment products can I trade via the online brokerage platform and NBC Wealth app without having to call the NBDB team?

  Trade equities, ETFs, options, and investment funds online or via the direct brokerage app. GICs, linked notes, and savings bonds require phone calls.

• Can I use the book value for tax purposes?

  See how to access your tax information with a T5008 statement and other tax documents.

• I want to sell a security but I'm being told that it's not held in the selected account. What do I do?

  You may not hold enough shares for the sale. Check your account or modify your order.

• How can I check the status of an order on the online brokerage platform or NBC Wealth app?

  See how to check the order status on our online brokerage platform or NBC Wealth app.

• What is the book value of a stock?

  Learn about the book value of stock. Sign in to our online brokerage platform or direct brokerage app to view the acquisition value.

• Why does the exchange rate applied to my transaction differ from the one displayed on the site’s pricing page?

  Learn more about exchange rates, how to make currency conversions, and open USD accounts with National Bank Direct Brokerage.

• The book value of my mutual fund is incorrect. Why? And what do I do?

  Learn what to do if you see an incorrect mutual fund value in your National Bank Direct Brokerage platform or direct brokerage app.

• I am told that I have positive purchasing power, but negative cash in a registered account. What do I do? 

  Find out what to do when you get an error message telling you you have positive purchasing power but negative cash in our Help Centre.

• What does "A market event is in progress on this security" mean?

  Learn about market events and placing orders again for the correct quantity.

• What are the different dividend dates?

  See the importance of dividend dates and how to receive payments. Learn more in our Learning Centre.

• What happens if the book value is unknown?

  Adjust an unknown book value in financial transfers with our Book Value Adjustment form. Proof of purchase required for registered accounts.

• Why was my stop order cancelled?

  Learn why your stop order was cancelled and how to avoid it.

• What is dividend reinvestment and how do I subscribe to it?

  Enroll in our dividend reinvestment program and receive shares instead of cash. Subscribe now to the securities of your choice.

• Are there any fees to trade on the online brokerage platform or NBC Wealth app? 

  See our fees for trading on our National Bank Direct Brokerage platform or direct brokerage app.

• Can I provide my book value when depositing a share certificate?

  You can adjust the share certificate book value by filling out form 27740 and sending it to us by mail or email.

• What happens if the book value is unknown?

  Find out what happens if the book value of a security is unknown when it is transferred to your account, and how to adjust it.

• What does the message "We do not accept 'market' orders on the Pink Sheet" mean?

  Discover the difference between Pink Sheet and traditional stock markets and learn how to place transactions.

• What do I do if I don't have the information to determine the book value?

  Contact us through our Message centre or by phone. We'll search for and send the documents to you, subject to fees.

• What book value should I indicate if different prices have been paid for the same security?

  The book value corresponds to the average of all purchase prices paid for a security.

• When is proof required in order to change the book value of a security?

  Learn more about the requirements to change the security value for registered and non-registered accounts.

• How do I add options trading to my account?

  See how to add options trading to your account. Complete form 30293 and send it to us by mail or email.

• How do stop loss orders work?

  Learn about stop loss orders and why it may have been cancelled.

• The book value of my shares transferred to National Bank Direct Brokerage seems inaccurate. Why is this?

  See the steps to follow to correct the inaccurate book value of transferred shares.

• What do I do if I don't have the information to determine the book value?

  Contact our team via the secure Message Centre available through the online brokerage platform or NBC Wealth app or call us at 1-800-363 3511.

• What does "A similar order has already been issued for this security" mean?

  This means that a duplicate order has been placed for the same security. Check your account and review your current orders.