National Bank Offers Relief Measures to its Clients Affected by the Flooding in the Fort McMurray Region

Montreal, May 1, 2020

Proactive contacts and solutions adapted to the situation of affected clients

National Bank announces the implementation of a series of measures to help its Personal and Commercial Banking clients affected by the spring flooding in the Fort McMurray region of Alberta.

Bank employees are currently identifying clients potentially affected by the situation and will contact them proactively within the next few days. 

Clients affected by the flooding who have urgent needs are invited to call Customer Service at 1-888-835-6281 or contact their branch. However, call wait times may be longer than usual due to the exceptional circumstances associated with the COVID-19 pandemic.

Relief measures include: 

  • Deferred payments on personal loans
  • Deferred payments of principal and interest on personal mortgage loans
  • Personalized, case-by-case agreements for affected business clients


"We’re concerned by the situation that residents in the Fort McMurray region of Alberta are facing, especially with the recent flooding," said Lucie Blanchet, Executive Vice-President, Personal Banking and Client Experience at National Bank. "We want to help our affected clients by offering support measures that meet their needs. That’s why we are proactively contacting them."

About National Bank of Canada
With $289 billion in assets as at January 31, 2020, National Bank of Canada, together with its subsidiaries, forms one of Canada's leading integrated financial groups. It has more than 26,000 employees in knowledge-intensive positions and has been recognized numerous times as a top employer and for its commitment to diversity. Its securities are listed on the Toronto Stock Exchange (TSX: NA). Follow the Bank’s activities at or via social media such as Facebook, LinkedIn and Twitter.

For more information:

Jean-François Cadieux
Senior Manager, Public Affairs and Corporate Social Responsibility
National Bank of Canada