National Bank announces the implementation of a series of measures to
help its Personal and Commercial Banking clients affected by the
spring flooding in the Fort McMurray region of Alberta.
Bank employees are currently identifying clients potentially
affected by the situation and will contact them proactively within the
next few days.
Clients affected by the flooding who have urgent needs are invited
to call Customer Service at 1-888-835-6281 or contact their branch.
However, call wait times may be longer than usual due to the
exceptional circumstances associated with the COVID-19 pandemic.
Relief measures include:
- Deferred payments on personal loans
- Deferred payments of principal and interest on personal
- Personalized, case-by-case agreements for affected business
"We’re concerned by the situation that residents in the Fort
McMurray region of Alberta are facing, especially with the recent
flooding," said Lucie Blanchet, Executive Vice-President,
Personal Banking and Client Experience at National Bank. "We want
to help our affected clients by offering support measures that meet
their needs. That’s why we are proactively contacting them."