Important notices 

We are simplifying our contracts

On June 30, 2022, we will change and simplify our contracts for the deposit accounts, investment accounts, lines of credit and credit cards. We will also set up electronic alerts and postal notifications for your products.

 

Here are the changes to help you better manage your finances: 

Picto of a card with a notification bell

New electronic alerts

With these alerts, you’ll avoid unpleasant surprises: we’ll notify you if your balance or available credit reaches a certain amount for a bank account, a line of credit or a credit card. Starting June 30, you’ll be able to manage these alerts yourself and change the amount for the alerts in your online bank and National Bank app.

Picto of flowers in the shape of a dollar sign with a notification bell

Notifications for the end of a promotion or to renew your GIC

You will receive postal notifications prior to the maturity date of your promotion or Guaranteed Investment Certificate (GIC). This will allow you to anticipate your GIC renewal well in advance of its maturity date.

Picto of contracts with a National Bank logo

Contracts will be easier to understand

We know that contracts are not the easiest documents to read, and they include various clauses. We’ve made the contracts for deposit accounts and credit cards as simple as possible, so that you can better understand and refer to them. Please note that this revision does not change the meaning of the clauses in these contracts.

Consult the modifications that will be made to the contracts

Changes to the deposit account agreement

Current version, in effect until June 29, 2022
New version, in effect as of June 30, 2022

Title

Contract governing personal deposit and investment accounts

Title

Deposit account agreement

 

3.3.       New: Electronic alerts

If you have provided us with an email address, we will send you an electronic alert when the balance in your account falls below $100 or any other amount you choose. It will also be possible to receive an electronic alert on your cell phone when this service becomes available.

You can choose to opt-out of receiving electronic alerts or change your preferences (including the amount set for the alert) via online banking services.  

3. g.      Exchange rate for foreign currency transactions

Foreign currency debit card transactions are converted into Canadian dollars at the rate and based on the conversion method determined by the network used.

We apply a 2.5% charge to the conversion rate used by this network. 

 

4.3.2      Foreign currency transactions (other than by cheque)  

You can make a transaction in a currency other than the currency of your account. The amount of the transaction will be converted into the currency of your account at the rate and according to method of conversion determined by the network used. We add a 2.5% fee to the conversion rate used by this network for each transaction.

A transaction includes a debit or credit to your account. The applicable exchange rate may be different depending on the date and time of the transaction. 

3. b.      Security measures to safeguard your transactions

To safeguard your transactions, you must: 

  • follow the instructions displayed on the participating merchant terminal when completing a debit card transaction  
  • protect the debit card and any password (particularly the PIN) and not allow anyone to use them  
  • not write down your password or reveal it under any circumstances. You must memorize it and change it regularly
  • take reasonable measures to prevent people from seeing you enter your PIN. Do not be afraid of looking overcautious. If you think that someone was able to detect your PIN during a transaction, you must change it immediately 
  • use a unique PIN that is difficult to guess and different from your other personal information (name, address, telephone number, social insurance number or birthdate), otherwise, it would be too easy to guess 
  • immediately inform us of the loss or theft of the debit card or if a password is revealed (particularly the PIN)
  • change the initial PIN that was assigned to you when you first use one of our automated banking machines or online services 

5.2       Your security obligations

When you use your card, you must: 

  • follow the instructions posted at the merchant terminal
  • follow the security instructions that you are given  
  • protect the card and any password, among other   things, by not allowing anyone else to use them  
  • not write down or disclose your password  
  • take reasonable steps when entering your PIN and change it without delay if you suspect that it has been compromised  
  • use a password or PIN that is unique, difficult to guess and different from your other personal information (address, telephone number, social insurance number or date of birth)  
  • use a different password or PIN if you have more than one card with the Bank and other financial institutions
  • change the PIN we provided to you when the debit card was issued as soon as possible  
  • make the necessary modifications prior to making the transaction to ensure that the actions requested by the beneficiary are legitimate and  
  • collaborate effectively during an investigation by providing the information requested and acting in a manner that assists the investigation  

You must notify us immediately if:  

  • you suspect that someone knows your PIN or your password  
  • you suspect that there is fraud on your card or  
  • your debit card is lost, stolen or used in an unauthorized manner

You may be required to reimburse losses if you fail to notify us of these situations.  
 
For more information, please refer to section 7

13.     Our contact information  

You can reach us:  

  • By telephone at the following numbers:  
          – Montreal: 514-394-5555  
          – Outside Montreal: 1-888-835-6281  
  • By email at the following address:  
          telnat@bnc.ca

Various mechanisms exist to settle issues or problem situations that you may encounter in your business dealings with us. For more information, please read our complaint settlement brochure, available in branches and on our website nbc.ca.  

11.     Complaint settlement   

For more information on our complaint settlement process, please visit nbc.ca. Go to the “About Us” section at the bottom of the page and select “Complaint settlement” or call 1-888-835-6281.

11. h.      Termination of contract (…) 

We may terminate this contract via written notice of at least 30 days if:  

  • you no longer have an account with us  
  • you fail to pay service charges  
  • you do not comply with any of the conditions of this contract

We can terminate this contract anytime and without notice if you use an account or our services in an unusual, illegal or abusive manner. 

8.7.2      Our right to terminate this agreement  

We may terminate this agreement at any time by sending you a reasonable prior written notice. We can terminate this agreement at any time without notice if:  

  • required by a regulatory authority or applicable laws 
  • we have reasonable cause to believe that you are using your account or our services in a manner that is inappropriate, non authorized, illegal or abusive  
  • you compromise the security of our systems  
  • in the event of force majeure  
  • we establish that an adverse change is likely to occur with respect to your financial situation which may impact a service

9.d.      Limitation of our liability  

Unless other provisions in this contract provide otherwise, you cannot hold us liable for a loss or claim concerning this contract and your account, except if caused by a serious or intentional fault on our part.  

We are therefore not liable for a loss resulting from:  

  • fraud or unauthorized activity committed by you or, if applicable, by another accountholder 
  • your failure or, if applicable, that of another accountholder, to act in accordance with our instructions  
  • a delay in our processing of an instruction  
  • an inexact or incomplete instruction   

We are not liable for indirect, consecutive, special or punitive damages. We are moreover not liable for losses resulting from force majeure, an act of cybercrime or cyber threats, technical failure, the unavailability of our systems or any other event beyond our control.

In the event of the failure of our services, our responsibility is limited to taking all reasonable business measures to restore them to proper working order as quickly as possible. 

 

7.1.3      Limitation of liability

We are not liable for any loss or damage arising from this agreement, unless it results from an intentional or gross fault on our part.   We are also not liable for any loss resulting from force majeure, cybercrime or cyberthreat, technical failure, unavailability of our systems or any other event beyond our control, unless it results from an intentional or gross fault on our part.   

Furthermore, we are not liable for any loss or damage resulting from:  

  • fraud or unauthorized activity committed by you or any other holder on the account  
  • your failure to follow our instructions 
  • incomplete, inaccurate or misleading information or instructions  
  • a delay in our processing of any of your requests where such delay is out of our control  
  • our services (including their availability)  
  • Internet and payment card networks  
  • networks you connect to with your device  
  • the protection of information exchanged via electronic communication channels  
  • the actions of third parties or merchants  
  • software or applications  
  • merchants’ terminals and  
  • the devices you use.

We are also not liable to you for indirect, consequential, special or punitive damages where applicable. 

11. c.      Guarantees  

You benefit from our Peace of mind guarantee regarding our online banking services. Details about this guarantee can be found on our website, nbc.ca.   

We offer no other explicit or implicit guarantee concerning:  

  • our services (including their availability)  
  • Internet and payment card networks   
  • networks that connect your technological device to another device  
  • the protection of information exchanged via electronic communication channels  
  • the actions of third parties or participating merchants  
  • software or applications  
  • merchants’ terminals and devices, with or without PIN  
  • the technological devices you use   

Moreover, we do not of fer any war ranty of merchantability, fitness for a particular use or immunity against cybercrime, cyber threats or any other harm targeting our site, systems and devices for accessing our services. 



7.3      Peace of mind guarantee

You benefit from our Peace of mind guarantee regarding our online banking services. This guarantee provides for reimbursement of a loss to your account if you follow the security tips. These tips are available on nbc.ca, under the ABCs of Security tab.

This guarantee only covers the loss to your account and applies if, after our verification: 

  • you have followed our security measures  
  • you are found to be the victim of fraud  
  • you did not authorize a transaction  
  • you notified us without delay and  
  • you have cooperated with any investigation.

We offer no other guarantee regarding:  

  • our services (including their availability)  
  • Internet and payment card networks  
  • networks you connect to with your device  
  • the protection of information exchanged via electronic communication channels  
  • the actions of third parties or merchants  
  • software or applications › merchants’ terminals and  
  • the devices you use. 

Changes to the line of credit account agreement

NEW: Electronic alert

If you have provided us with an email address, we will send you an electronic alert when the credit available in your line of credit falls below $100 or any other amount you may choose. It will also be possible to receive an electronic alert on your mobile phone when this service becomes available.

You can choose not to receive electronic alerts or to modify your preferences (including the amount selected for the alert) through our online banking services.

You can also decline the changes and close your account at no cost, other than the cost of using your account, by visiting any of our branches.

Changes to the Bank holding account agreement

We have drafted a separate agreement for the Bank holding account, which was previously paired with the deposit account. 

The agreement has been fully revised without changing the meaning of the clauses in general. This revision incorporates practices linked to the Bank holding account. It specifies:  

  • the transactions and services available through your Bank holding account  
  • the circumstances in which you can carry out certain transactions or use certain services  
  • the transactions or services with or without fees.
Version actuelle en vigueur jusqu’au 29 juin 2022
Nouvelle version en vigueur à partir du 30 juin 2022

Title

Contract governing personal deposit and investment accounts

Title

Bank holding account agreement

1.     Features of your account

a. Flexible access

You can access your account and carry out transactions in various ways, including via: 

  • our branches  
  • automated banking machines using your debit card 
  • merchant terminals, via your debit card  
  • our online banking services  
  • our call centres (…) 

Preamble  

You can access your account:  

  • at our branches  
  • via our online banking services for select transactions, and  
  • by contacting our call centres. 

B. Your personal investment account 

We offer a wide range of registered or non-registered investment products. Your investment account is made up of one or more of these investments.

The investment features and conditions are given to you at enrolment and are reproduced in the documents you receive at that time.

NEW 
1.      Your bank holding account 

Your bank holding account is used exclusively for the purpose of holding bank type investment products and to make transactions associated with these investment products. You can use the cash in your account to carry out banking transactions associated with these investment products.

Only the following transactions and services are available from your bank holding account: 

  • deposits and withdrawals associated with the investments held in your account 
  • all banking transactions related to the purchase, renewal, and redemption of any eligible investment  
  • bank drafts and currency exchange associated with these investment products when you only have a bank holding account with the Bank

You will not be able to complete everyday banking transactions from your bank holding account. For example, you may not use your bank holding account to issue cheques, pay bills, or make payments at merchant terminals.   

We offer a wide range of investment products. The information about the features and conditions of each of your investment products is provided to you before and during the time of purchase and is reproduced in the documents you receive at that time.
 

 

NEW
3.5.       Electronic alert

Your bank holding account does not offer the option of receiving electronic alerts as it is used exclusively for the purpose of holding bank type investment products and to make transactions associated with these investment products.   

You acknowledge that:  

  • your bank holding account is used exclusively for the purpose of holding bank type investment products and to make transactions associated with these investment products  
  • you will not be able to complete everyday banking transactions from this account  
  • you will not be charged any fees or penalties by the Bank if there is a negative or zero cash balance in this account

11.     General

h. Termination of contract (…)

We may terminate this contract via written notice of at least 30 days if: 

  • you no longer have an account with us  
  • you fail to pay service charges  
  • you do not comply with any of the conditions of this contract   

We can terminate this contract anytime and without notice if you use an account or our services in an unusual, illegal or abusive manner. 

7.6.2.      Our right to terminate this contract

We may terminate this agreement at any time by sending you a reasonable prior written notice.   

We can terminate this agreement at any time without notice if:  

  • required by a regulatory authority or applicable law;  
  • we have reasonable cause to believe that you are using your account or our services in a manner that is inappropriate, non authorized, illegal or abusive;  
  • you compromise the security of our systems;  
  • in the event force majeure

9.      Some of our rights

d. Limitation of our liability  

Unless other provisions in this contract provide otherwise, you cannot hold us liable for a loss or claim concerning this contract and your account, except if caused by a serious or intentional fault on our part.

We are therefore not liable for a loss resulting from:  

  • fraud or unauthorized activity committed by you or, if applicable, by another accountholder  
  • your failure or, if applicable, that of another accountholder, to act in accordance with our instructions 
  • a delay in our processing of an instruction  
  • an inexact or incomplete instruction   

We are not liable for indirect, consecutive, special or punitive damages. We are moreover not liable for losses resulting from force majeure, an act of cybercrime or cyber threats, technical failure, the unavailability of our systems or any other event beyond our control.   

In the event of the failure of our services, our responsibility is limited to taking all reasonable business measures to restore them to proper working order as quickly as possible.

8.1.3.     Limite de responsabilité

We are not liable for loss or damage arising from this agreement, unless it results from an intentional or gross fault on our part.   

We are not liable for any loss or damage resulting from: 

  • fraud or unauthorized activity committed by you or any other holder on the account  
  • your failure to comply with our instructions  
  • incomplete, inaccurate, or misleading information or instructions  
  • a delay in our processing of any of your requests where such delay is out of our control  
  • our services (including their availability)  
  • Internet network  
  • networks you connect to with your device  
  • the protection of information exchanged via electronic communication channels  
  • software or applications  
  • the devices you use 

We are also not liable to you for indirect, consequential, special, and punitive damages where applicable.   

We are also not liable for any loss resulting from force majeure, cybercrime or cyberthreat, technical failure, unavailability of our systems or any other event beyond our control, unless it results from an intentional or gross fault on our part. 

11.      General 

c. Guaranties

You benefit from our Peace of mind guarantee regarding our online banking services. Details about this guarantee can be found on our website, nbc.ca.

We of fer no other explicit or implicit guarantee concerning:  

  • our services (including their availability)  
  • Internet and payment card networks  
  • networks that connect your technological device to another device  
  • the protection of information exchanged via electronic communication channels  
  • the actions of third parties or participating merchants 
  • software or applications  
  • merchants’ terminals and devices, with or without PIN  
  • the technological devices you use

Moreover, we do not offer any war ranty of merchantability, fitness for a particular use or immunity against cybercrime, cyber threats or any other harm targeting our site, systems and devices for accessing our services. 

 

8.3      Peace of mind guarantee regarding our online banking services  

You benefit from our Peace of mind guarantee regarding our online banking services. This guarantee provides for reimbursement of a loss to your account if you follow the security tips. These tips are available on nbc.ca, under the ABCs of security tab.   

This guarantee only covers the loss to your account and applies if, after our verification: 

  • you have followed our security measures
  • you are found to be the victim of fraud  
  • you did not authorize a transaction  
  • you notified us without delay and  
  • you have cooperated with any investigation 

We offer no other guarantee regarding:  

  • our services (including their availability)  
  • Internet networks › networks you connect to with your device › the protection of information exchanged via electronic communication channels
  • the actions of third parties or merchants.
  • software or applications  
  • merchants’ terminals and the devices you use

13.     Our contact information

You can reach us:  

  • By telephone at the following numbers:  
           – Montreal: 514-394-5555  
          – Outside Montreal: 1-888-835-6281  
  • By email at the following address:  
          telnat@bnc.ca

(…) 

 

11.     Complaint settlement   

For more information on our complaint settlement process, please visit nbc.ca. Go to the “About Us” section at the bottom of the page and select “Complaint settlement” or call 1-888-835-6281

Changes to the credit card agreement

Current version, in effect until June 29, 2022
New version, in effect as of June 30, 2022

Title

Cardholder Agreement

Title

Credit card agreement

 

NEW  

2.3     Electronic alert

As the primary cardholder, you will receive an electronic alert if the credit available in your credit card account falls below $100 or any other amount that you have chosen.

You can choose not to receive electronic alerts or change your preferences (including the amount you have chosen for the alert) through our online banking services. 

12.    Unauthorized Use 
12.1 Duty to inform us  

You must inform us immediately:  

  • in case of loss or theft of a card or cheque associated with your credit card account or  
  • if you or an authorized user suspect that your credit card account is being used without authorization. 

12.2 Responsibility for unauthorized transactions  

You will not be responsible for unauthorized transactions made in store, over the phone, online, on a mobile device and transactions at an ATM when: 

> you have used reasonable care in protecting a card or a cheque associated with your account from loss or theft and. 
> you promptly reported the loss, theft or possible unauthorized use of a card or cheque associated with your credit card account.   However, you may be held liable for all losses incurred by us in the case of gross fault on your part in the protection of your PIN or other password.   

12.3 Cooperation in an Investigation  

You must cooperate fully in any investigation surrounding the circumstances of the unauthorized use of your credit card account and, if applicable, file a police report. You allow us to take any measures we deem necessary to recover the card and to report the loss or theft to the appropriate authorities. 

 

4.4       Your obligation to keep your passwords confidential  

You must always protect the confidentiality of your PIN and other passwords. You must notify us without delay if the confidentiality of your PIN or other password has been compromised, for example, if you suspect that someone else may know your PIN or password.

4.5      Loss, theft or unauthorized use of the credit card account   

You must notify us immediately:  
a) in case of loss or theft of a card, account information, PIN or cheque associated with your credit card account;  
b) if you suspect that your credit card account is being used without your authorization.

To notify us, you can use our online banking services to temporarily block or cancel your card and request a new one, or you can communicate with us by calling the telephone number indicated in section 1 of this agreement.

You must cooperate fully in any investigation regarding the unauthorized use of your credit card account and, if applicable, file a police report. You authorize us to take any steps we deem necessary to recover the card and to report the loss or theft to the appropriate authorities.   

4.6      Your protection against unauthorized use   

You will not be responsible for the unauthorized use of the card, PIN, account information or cheques. You will however be held responsible if you have demonstrated gross negligence or gross fault in safeguarding the information related to your card or account.   

If you promptly report the loss or theft of your card, PIN, account information or cheque as specified in sections 4.5 and 4.6, you will not be responsible for any unauthorized use after we receive your report.   If we determine that a transaction has been authorized, we may reverse any credit issued to you.   You may be held responsible for all losses incurred if you have provided us with false or misleading information. 

18.     Cancellation and payment on demand  
18.1   Cancellation by the Bank   

At our discretion: The card credit account is made available at our discretion. We may terminate at any time all or part of the right to use the credit card account, in particular if the terms and conditions of the agreement are not respected.

Our recourse: If you fail to comply with the terms and conditions of this agreement, we may cancel this agreement and demand the full or partial repayment of any and all amounts due and exercise all our recourse, including those arising from any collateral.

Written notice: Prior to cancelling the agreement, we will send you a written notice and, unless exempted by law, a statement of account. Within 30 days of receipt of this notice, you may remedy the default or file a motion before the court to have the payment conditions of the agreement modified.

14.1      Our right to terminate your credit   

Your credit is granted at our discretion. This means that we can terminate the agreement and the right to use the credit card account at any time.   

If we terminate this agreement, we will send you a written notice with a statement. We will then be entitled to exercise all our remedies, including those arising from a security interest.   

On receiving the notice, you must:  
a) repay the balance of your account in full within 30 days of receiving this notice;  
b) remedy any default, if applicable;  
c) present an application to the court to have the terms and conditions of payment in this contract changed.  

For a better banking relationship   

You have our full attention
At National Bank, we care about the service that you, our customer, enjoy at our institution and we are dedicated to ensuring your satisfaction. To this end, we have created a simple process for settling complaints and have appointed an Ombudsman to oversee the process. 

Your satisfaction is our priority  
To provide you with a professional service that meets your needs, we have made it simple to report and correct any problems you may have experienced while using your card.   

1) Customer service (…)
2) Office of the National Bank ombudsman for clients (…) 
3) Other options available to you (…)   

For complaints related to the protection of your personal information, you can either use the complaint settlement process described previously or contact the Office of the Privacy Commissioner of Canada:   

Office of the Privacy Commissioner of Canada  
30 Victoria Street, Gatineau, Quebec K1A 1H3  
Phone: 1-800-282-1376 (toll free)   

National Bank of Canada takes privacy seriously and ensures that all the necessary measures are in place to safeguard your personal information. 

17.9 Complaint settlement   

You have our full attention  

If you wish to make a complaint, you can contact us by phone or in writing as indicated in section 1 of this agreement.   

Your satisfaction is our priority  

If we are unable to resolve your complaint within 14 days, it will automatically be escalated to our Client Complaint Appeal Office. If you received a response within the prescribed timeframe, but your complaint was not resolved to your satisfaction, please contact the Client Complaint Appeal Office:  
Phone: 1-888-300-9004 or 514-394-8655  
Website: nbc.ca  |  Email: complaintappeal@nbc.ca   

Other recourse  

ADR Chambers — Banking Ombuds Office   

If you are not satisfied with the decision of the Client Complaint Appeal Office, or if it was unable to resolve your complaint within 56 days, you can contact the external complaints body:  

P.O. Box 1006 31 Adelaide Street East, 
Toronto, Ontario  
M5C 2K4  

Phone: 1-800-941-3655  |  Fax: 1-877-803-5127  
Website: bankingombuds.ca  
Email: contact@bankingombuds.ca

Financial Consumer Agency of Canada (FCAC)   

If, at any time, you have a complaint regarding a possible failure to respect consumer provisions, you can contact the FCAC:  
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario K1R 1B9 
Phone: 1-866-461-2232  |  Website: acfc-fcac.gc.ca

For more information on our complaint settlement process, please visit nbc.ca. Go to the “About Us” section at the bottom of the page and select “Complaint settlement”. 

You can also decline the changes and close your account at no cost, other than the cost of using your account, by visiting any of our branches.

New: Notice of automatic renewal of your Guaranteed Investment Certificate (GIC)

As of June 30, 2022, you will receive 1 or, depending on the situation, 2 notices for the automatic renewal of your GIC without signing a new agreement.

We would like to draw your attention to certain aspects of these renewals:

If your GIC has a term of 30 days or less and contains a renewal clause that does not require you to sign a new agreement: 

  • You will receive a notice of automatic renewal at least 5 days before your GIC’s expiry date. 

If your GIC has a term of more than 30 days and contains a renewal clause that does not require you to sign a new agreement: 

  • You will receive 2 notices of automatic renewal: 

    • the first one at least 21 days before your GIC expiry date 
    • the second one at least 5 days before your GIC expiry date 

What you need to do when you receive a notice of renewal 
Look over the renewal conditions for your GIC which will be indicated in the notice. 

If you agree to the renewal conditions indicated in the notice, you do not need to do anything. Your GIC will be renewed automatically when it expires according to the conditions indicated in your renewal notice.

Our new privacy policy

Keeping your personal information secure and protected is among our highest priorities. That’s why on May 28, 2022, we’ll be implementing our new privacy policy, inspired by the best practices in the security industry.  

By continuing to use our banking services, you consent to the update to the privacy policy, which will allow us to share your information between National Bank and its subsidiaries for an optimized client experience. 
 
You can manage your privacy settings at any time via our online services or with the help of one of our experts.

Stay vigilant with your emails and texts

  • Stay vigilant. If you receive a text message or an email prompting you to click on a link, do not click on it or provide any requested information. National Bank will never use this method to verify your personal information. 
  • If you’ve received any such text messages, we recommend that you delete them.  
  • If you’re a National Bank client, and you’ve already provided your information to one of these links, contact our customer service (514‑394‑5555 or 1‑888‑835‑6281). One of our representatives will help you.

To learn more about our policies and best practices for fraud prevention, check out our ABCs of online security

Investments - Changes to our call centre hours 

We have reviewed our call centre hours. 

Effective October 25, 2021, our hours of operation for investment services will be as follows: 

 

1- 888-270-3941 
Monday to Thursday, from 8:00 a.m. to 6:00 p.m (ET) 
Friday, from 8:00 a.m. to 5:00 p.m (ET) 

 

To purchase mutual funds, modify your systematic savings plan or check your account balance, sign in to your online bank or to the National Bank application.

All-In-OneTM line of credit

The interest rate for limit overruns on All-In-OneTM lines of credit has been reduced permanently 

The current situation has led National Bank to implement various measures to help you manage your finances.

On April 6, 2020, we decided to lower the interest rate for exceeding the limit on All-In-One lines of credit.

Good news

We are keeping this measure permanently.

If the credit limit or set sub-limit is exceeded, the applicable interest rate is now the following: 

Previous rate Current rate
Date of change
21%

Two times the variable rate applicable to your line of credit.

Consult your line of credit agreement or monthly statements to find out the variable rate on your line of credit.

April 6, 2020 
Previous rate
Current rate
Date of change
21%

Two times the variable rate applicable to your line of credit.

Consult your line of credit agreement or monthly statements to find out the variable rate on your line of credit.

April 6, 2020 

Sample calculation of charges

For a $25 overlimit and a variable rate of 3.45%

Annual interest fees until April 5, 2020: $25.00 X 21% = $5.25

Annual interest fees as of April 6, 2020: $25.00 X 6.9% = $1.50 

You can also review the changes by consulting the All-In-One Line of Credit Guide. 

Changes to our banking packages

As of April 19, 2021, we will be making changes to some of our banking solutions.

At the same time, a new version of the Fee Guide - Personal Banking Solutions will be available to reflect these changes.

Please note that depending on your banking habits and solutions, it is possible that none of the changes will apply to your account.

Good news for clients aged 18 to 24

Starting April 19, 2021, all clients aged 18 to 24 will receive a discount of up to $15.95 per month on all packages, regardless of their status.

Previously, only full-time students aged 18 to 24 could benefit from the discount on monthly fees upon presentation of their proof of studies.

THE MODEST®

  Until April 18, 2021
As of April 19, 2021
Fees
Flat monthly fee $9.95 $10.95
Specific discounts on monthly fees4
0 to 17 years old $9.95 discount $10.95 discount
18 to 24 years old $9.95 discount* $10.95 discount
 
Until April 18, 2021
As of April 19, 2021
Fees
Flat monthly fee
$9.95
$10.95
Specific discounts on monthly fees4
0 to 17 years old
$9.95 discount
$10.95 discount
18 to 24 years old
$9.95 discount*
$10.95 discount


*This discount used to apply only to full-time students aged 18 to 24.

Magic wand tip icon

Tip!

To be exempted from fixed monthly fees, maintain a minimum balance of $3,000 for The Modest.

THE CONNECTED®

  Until April 18, 2021 As of April 19, 2021
Fees
Flat monthly fee $14.95
$15.95
Specific discounts on monthly fees4
0 to 17 years old $9.95 discount $10.95 discount
18 to 24 years old $9.95 discount* $15.95 discount
 
Until April 18, 2021
As of April 19, 2021
Fees
Flat monthly fee
$14.95
$15.95
Specific discounts on monthly fees4
0 to 17 years old
$9.95 discount
$10.95 discount
18 to 24 years old
$9.95 discount*
$15.95 discount


*This discount used to apply only to full-time students aged 18 to 24.

Pouce en l'air

Tip!

To be exempted from fixed monthly fees, maintain a minimum balance of $4,500 for The Connected.

THE TOTALTM

  Until April 18, 2021 As of April 19, 2021
Other services
Statement by mail
$2.50/month per account
Free
Stop payments:
- With complete information
- With partial information
- For a series of cheques or pre-authorized debits (max. 12)
Service charge of up to $30.00
Free
Fees
Flat monthly fee $25.95 $28.95
Specific discounts on monthly fees4
0 to 17 years old $9.95 discount $10.95 discount
18 to 24 years old $9.95 discount* $15.95 discount
Other benefits
Discount on the annual cost of a safety deposit box $5.00 $10.00
Opening of a first safety deposit box sized 1 ½ in. x 5 in. x 24 in. N/A (available with a service charge of up to $55.00) - First year: Free
- As of second year: $10.00 off the annual cost
 
Until April 18, 2021
As of April 19, 2021
Other services
Statement by mail
$2.50/month per account
Free
Stop payments:
- With complete information
- With partial information
- For a series of cheques or pre-authorized debits (max. 12)
Service charge of up to $30.00
Free
Fees
Flat monthly fee
$25.95
$28.95
Specific discounts on monthly fees4
0 to 17 years old
$9.95 discount
$10.95 discount
18 to 24 years old
$9.95 discount*
$15.95 discount
Other benefits
Discount on the annual cost of a safety deposit box
$5.00
$10.00
Opening of a first safety deposit box sized 1 ½ in. x 5 in. x 24 in.
N/A (available with a service charge of up to $55.00)
- First year: Free
- As of second year: $10.00 off the annual cost


*This discount used to apply only to full-time students aged 18 to 24.

Starting summer 2021, a legal and estate telephone assistance service, offered through one of our specialized partners, will be available to clients with The TotalTM banking package.

The goal? To put you in touch with a legal expert, as often as necessary, to guide you and answer your questions in several areas, as well as at different moments in your life, such as:

- Buying or selling property
- Family law
- Labour law
- Contracts and consumer goods
- Estate settlement
- And much more!

As soon as this service is available, visit the Chequing accounts and packages page to find out more.

Magic wand tip icon

Tip!

To be exempted from fixed monthly fees, maintain a minimum balance of $6,000 for The Total.

Changes to our banking fees

  Until April 18, 2021 As of April 19, 2021
Service charges 
Outgoing wire transfers9, 10
- Branch services

0.34% of the amount11 (Min. $15.00 to max. $60.00) (transfer fees not 
included)
0.34% of the amount11 (Min. $20.00 to max. $70.00) (transfer fees not included)
Incoming wire transfers from inside or outside Canada9 
- $100.00 and under
- $100.01 to $100,000.00
- $100,000.01 to $1,000,000.00 
- $1,000,000.01 and over 



$5.00
$15.00
$20.00
$25.00


$5.00
$20.00
$20.00
$25.00
 
Until April 18, 2021
As of April 19, 2021
Service charges 
Outgoing wire transfers9, 10
- Branch services

0.34% of the amount11 (Min. $15.00 to max. $60.00) (transfer fees not 
included)
0.34% of the amount11 (Min. $20.00 to max. $70.00) (transfer fees not included)
Incoming wire transfers from inside or outside Canada9 
- $100.00 and under
- $100.01 to $100,000.00
- $100,000.01 to $1,000,000.00 
- $1,000,000.01 and over 



$5.00
$15.00
$20.00
$25.00


$5.00
$20.00
$20.00
$25.00

Changes to our Interac e-Transfer® service

  Until April 18, 2021 As of April 19, 2021
Service charges
Cancelling an Interac e-Transfer®
Free
$3.50/transfer
Sending an Interac e-Transfer (in addition to any applicable Interac e-Transfer fees)
$1.00/transfer
$1.25/transfer
 
Until April 18, 2021
As of April 19, 2021
Service charges
Cancelling an Interac e-Transfer®
Free
$3.50/transfer
Sending an Interac e-Transfer (in addition to any applicable Interac e-Transfer fees)
$1.00/transfer
$1.25/transfer

Changes to our offer for newcomers12

  Until April 18, 2021 As of April 19, 2021
Flat monthly fee from account opening
Year 1
Free Free
Year 2
50% discount on flat monthly fee
$7.48
$7.98
Year 3
25% discount on flat monthly fee
$11.21 $11.96
Year 4
Flat monthly fee
$14.95 $15.95
 
Until April 18, 2021
As of April 19, 2021
Flat monthly fee from account opening
Year 1
Free
Free
Year 2
50% discount on flat monthly fee
$7.48
$7.98
Year 3
25% discount on flat monthly fee
$11.21
$11.96
Year 4
Flat monthly fee
$14.95
$15.95
Pouce en l'air

Tip!

Pay no monthly fees for 3 years by signing up for certain products and services. 

Learn more about the offer

Changes to our safety deposit box fees13

  Until April 18, 2021 As of April 19, 2021
Annual fee
1 ½ in. x 5 in. x 24 in. $55.00 $60.00
2 ½ in. x 5 in. x 24 in.
$75.00 $90.00
3 ¼ in. x 5 in. x 24 in.
$75.00 $90.00
2 ½ in. x 10 ⅜ in. x 24 in.
$110.00
$120.00
5 in. x 5 in. x 24 in. $110.00 $120.00
5 in. x 10 ⅜ in. x 24 in. $190.00 $220.00
5 in. x 15 in. x 24 in. $215.00 $240.00
10 in. x 10 ⅜ in. x 24 in. $280.00 $300.00
 
Until April 18, 2021
As of April 19, 2021
Annual fee
1 ½ in. x 5 in. x 24 in.
$55.00
$60.00
2 ½ in. x 5 in. x 24 in.
$75.00
$90.00
3 ¼ in. x 5 in. x 24 in.
$75.00
$90.00
2 ½ in. x 10 ⅜ in. x 24 in.
$110.00
$120.00
5 in. x 5 in. x 24 in.
$110.00
$120.00
5 in. x 10 ⅜ in. x 24 in.
$190.00
$220.00
5 in. x 15 in. x 24 in.
$215.00
$240.00
10 in. x 10 ⅜ in. x 24 in.
$280.00
$300.00

Frequently asked questions about our fee changes

How can I choose or change my banking package online?

You can sign up for a new package or change your package from your online bank:

  • Click on the account you want to change. Your account details will be displayed.
  • Click Sign up for a package or Change my banking package just under your account number.
  • Follow the steps.

How do I benefit from the discount for 18 to 24 year-olds?

You don’t have to do anything. As of April 19, 2021, all clients aged between 18 and 24 years will automatically have a discount of up to $15.95 depending on their package.

Do I have to provide proof of full-time studies to benefit from the discount for 18 to 24 year-olds?

No. As of April 19, clients aged 18 to 24 won’t need to provide proof of full-time studies to benefit from the discount.

Can I minimize the service charges for sending Interac e-Transfers®?

Yes, you can even save on these fees. Interac e-Transfers® are included, free and unlimited with all banking packages, including for professionals and newcomers.

Little details that matter 

 

Legal disclaimers 

4. When transactions are indicated as being included, they are included as long as the maximum number of transactions included in the package has not been reached. Any transaction over the maximum as well as any transaction or service that is not indicated in the table but for which our pricing guide sets out fees will be charged based on the applicable pricing for your account or based on the general pricing set out in the “Breakdown of Service Charges” section.

 
5. Transactions carried out at our ABMs, a participating merchant, through our online banking services (including our call centre) or those related to certain operations in your account.
 
6. Fees apply to the Interac e-Transfer itself if you exceed the number of transactions included in your package or offer.
 
7. Discounts are applied upon presentation of supporting documents.
 
8. Subject to credit approval by National Bank of Canada. Certain conditions apply. For more information, visit nbc.ca.

9. Certain banking correspondents may collect additional fees from the wire transfer sent.
 
10. In USD if the wire transfer is in USD.
 
11. Wire transfer fees are calculated on the amount sent and converted into the currency of the account (USD or CAD).
 
12. To benefit from this offer, newcomers must sign up no later than 60 months after their arrival in Canada.
 
13. Taxes not included. The annual fee covers the period from January 1 to December 31 and is charged in January. Safety deposit boxes in sizes other than those listed may be available at your branch.
 
® THE MINIMALIST, THE MODEST, THE CONNECTED, NATIONAL BANK and the NATIONAL BANK logo are registered trademarks of National Bank of Canada.
 
TM THE TOTAL is a trademark of National Bank of Canada.
 
® MASTERCARD and CIRRUS are registered trademarks of Mastercard International Inc. Authorized user: National Bank of Canada.
 
® INTERAC and INTERAC e-TRANSFER are registered trademarks of Interac Corp. Used under licence.
 
® THE EXCHANGE is a registered trademark of Fiserv Inc.

® MASTERCARD, WORLD MASTERCARD and WORLD ELITE are trademarks of Mastercard International Inc. National Bank is an authorized user.

®National Bank All-in-One, ® Personal Flex Line and ® SECURIZONE are registered trademarks of National Bank of Canada.

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