Important notices
Stay vigilant with your emails and texts
- Stay vigilant. If you receive a text message or an email prompting you to click on a link, do not click on it or provide any requested information. National Bank will never use this method to verify your personal information.
- If you’ve received any such text messages, we recommend that you delete them.
- If you’re a National Bank client, and you’ve already provided your information to one of these links, contact our customer service (514‑394‑5555 or 1‑888‑835‑6281). One of our representatives will help you.
To learn more about our policies and best practices for fraud prevention, check out our ABCs of online security
Investments - Changes to our call centre hours
We have reviewed our call centre hours.
Effective October 25, 2021, our hours of operation for investment services will be as follows:
1- 888-270-3941
Monday to Thursday, from 8:00 a.m. to 6:00 p.m (ET)
Friday, from 8:00 a.m. to 5:00 p.m (ET)
To purchase mutual funds, modify your systematic savings plan or check your account balance, sign in to your online bank or to the National Bank application.
All-In-OneTM line of credit
The interest rate for limit overruns on All-In-OneTM lines of credit has been reduced permanently
The current situation has led National Bank to implement various measures to help you manage your finances.
On April 6, 2020, we decided to lower the interest rate for exceeding the limit on All-In-One lines of credit.
Good news
We are keeping this measure permanently.
If the credit limit or set sub-limit is exceeded, the applicable interest rate is now the following:
| Previous rate | Current rate |
Date of change |
| 21% | Two times the variable rate applicable to your line of credit. Consult your line of credit agreement or monthly statements to find out the variable rate on your line of credit. |
April 6, 2020 |
Sample calculation of charges
For a $25 overlimit and a variable rate of 3.45%
Annual interest fees until April 5, 2020: $25.00 X 21% = $5.25
Annual interest fees as of April 6, 2020: $25.00 X 6.9% = $1.50
You can also review the changes by consulting the All-In-One Line of Credit Guide.
Changes to our banking packages
As of April 19, 2021, we will be making changes to some of our banking solutions.
At the same time, a new version of the Fee Guide - Personal Banking Solutions will be available to reflect these changes.
Please note that depending on your banking habits and solutions, it is possible that none of the changes will apply to your account.
Good news for clients aged 18 to 24
Starting April 19, 2021, all clients aged 18 to 24 will receive a discount of up to $15.95 per month on all packages, regardless of their status.
Previously, only full-time students aged 18 to 24 could benefit from the discount on monthly fees upon presentation of their proof of studies.
THE MODEST®
| Until April 18, 2021 |
As of April 19, 2021 |
|
| Fees |
||
| Flat monthly fee | $9.95 | $10.95 |
| Specific discounts on monthly fees4 | ||
| 0 to 17 years old | $9.95 discount | $10.95 discount |
| 18 to 24 years old | $9.95 discount* | $10.95 discount |
*This discount used to apply only to full-time students aged 18 to 24.
Tip!
To be exempted from fixed monthly fees, maintain a minimum balance of $3,000 for The Modest.
THE CONNECTED®
| Until April 18, 2021 | As of April 19, 2021 | |
| Fees | ||
| Flat monthly fee | $14.95 |
$15.95 |
| Specific discounts on monthly fees4 | ||
| 0 to 17 years old | $9.95 discount | $10.95 discount |
| 18 to 24 years old | $9.95 discount* | $15.95 discount |
*This discount used to apply only to full-time students aged 18 to 24.
Tip!
To be exempted from fixed monthly fees, maintain a minimum balance of $4,500 for The Connected.
THE TOTALTM
| Until April 18, 2021 | As of April 19, 2021 | |
| Other services | ||
| Statement by mail |
$2.50/month per account |
Free |
| Stop payments: - With complete information - With partial information - For a series of cheques or pre-authorized debits (max. 12) |
Service charge of up to $30.00 |
Free |
| Fees | ||
| Flat monthly fee | $25.95 | $28.95 |
| Specific discounts on monthly fees4 | ||
| 0 to 17 years old | $9.95 discount | $10.95 discount |
| 18 to 24 years old | $9.95 discount* | $15.95 discount |
| Other benefits | ||
| Discount on the annual cost of a safety deposit box | $5.00 | $10.00 |
| Opening of a first safety deposit box sized 1 ½ in. x 5 in. x 24 in. | N/A (available with a service charge of up to $55.00) | - First year: Free - As of second year: $10.00 off the annual cost |
*This discount used to apply only to full-time students aged 18 to 24.
Starting summer 2021, a legal and estate telephone assistance service, offered through one of our specialized partners, will be available to clients with The TotalTM banking package.
The goal? To put you in touch with a legal expert, as often as necessary, to guide you and answer your questions in several areas, as well as at different moments in your life, such as:
- Buying or selling property
- Family law
- Labour law
- Contracts and consumer goods
- Estate settlement
- And much more!
As soon as this service is available, visit the Chequing accounts and packages page to find out more.
Tip!
To be exempted from fixed monthly fees, maintain a minimum balance of $6,000 for The Total.
Changes to our banking fees
| Until April 18, 2021 | As of April 19, 2021 | |
| Service charges |
||
| Outgoing wire transfers9, 10 - Branch services |
0.34% of the amount11 (Min. $15.00 to max. $60.00) (transfer fees not included) |
0.34% of the amount11 (Min. $20.00 to max. $70.00) (transfer fees not included) |
| Incoming wire transfers from inside or outside Canada9 - $100.00 and under - $100.01 to $100,000.00 - $100,000.01 to $1,000,000.00 - $1,000,000.01 and over |
$5.00 $15.00 $20.00 $25.00 |
$5.00 $20.00 $20.00 $25.00 |
Changes to our Interac e-Transfer® service
| Until April 18, 2021 | As of April 19, 2021 | |
| Service charges |
||
| Cancelling an Interac e-Transfer® |
Free |
$3.50/transfer |
| Sending an Interac e-Transfer (in addition to any applicable Interac e-Transfer fees) |
$1.00/transfer |
$1.25/transfer |
Changes to our offer for newcomers12
| Until April 18, 2021 | As of April 19, 2021 | |
| Flat monthly fee from account opening |
||
| Year 1 |
Free | Free |
| Year 2 50% discount on flat monthly fee |
$7.48 |
$7.98 |
| Year 3 25% discount on flat monthly fee |
$11.21 | $11.96 |
| Year 4 Flat monthly fee |
$14.95 | $15.95 |
Tip!
Pay no monthly fees for 3 years by signing up for certain products and services.
Changes to our safety deposit box fees13
| Until April 18, 2021 | As of April 19, 2021 | |
| Annual fee |
||
| 1 ½ in. x 5 in. x 24 in. | $55.00 | $60.00 |
| 2 ½ in. x 5 in. x 24 in. |
$75.00 | $90.00 |
| 3 ¼ in. x 5 in. x 24 in. |
$75.00 | $90.00 |
| 2 ½ in. x 10 ⅜ in. x 24 in. |
$110.00 |
$120.00 |
| 5 in. x 5 in. x 24 in. | $110.00 | $120.00 |
| 5 in. x 10 ⅜ in. x 24 in. | $190.00 | $220.00 |
| 5 in. x 15 in. x 24 in. | $215.00 | $240.00 |
| 10 in. x 10 ⅜ in. x 24 in. | $280.00 | $300.00 |
Frequently asked questions about our fee changes
How can I choose or change my banking package online?
You can sign up for a new package or change your package from your online bank:
- Click on the account you want to change. Your account details will be displayed.
- Click Sign up for a package or Change my banking package just under your account number.
- Follow the steps.
How do I benefit from the discount for 18 to 24 year-olds?
You don’t have to do anything. As of April 19, 2021, all clients aged between 18 and 24 years will automatically have a discount of up to $15.95 depending on their package.
Do I have to provide proof of full-time studies to benefit from the discount for 18 to 24 year-olds?
No. As of April 19, clients aged 18 to 24 won’t need to provide proof of full-time studies to benefit from the discount.
Can I minimize the service charges for sending Interac e-Transfers®?
Yes, you can even save on these fees. Interac e-Transfers® are included, free and unlimited with all banking packages, including for professionals and newcomers.
Little details that matter
4. When transactions are indicated as being included, they are included as long as the maximum number of transactions included in the package has not been reached. Any transaction over the maximum as well as any transaction or service that is not indicated in the table but for which our pricing guide sets out fees will be charged based on the applicable pricing for your account or based on the general pricing set out in the “Breakdown of Service Charges” section.
5. Transactions carried out at our ABMs, a participating merchant, through our online banking services (including our call centre) or those related to certain operations in your account.
6. Fees apply to the Interac e-Transfer itself if you exceed the number of transactions included in your package or offer.
7. Discounts are applied upon presentation of supporting documents.
8. Subject to credit approval by National Bank of Canada. Certain conditions apply. For more information, visit nbc.ca.
9. Certain banking correspondents may collect additional fees from the wire transfer sent.
10. In USD if the wire transfer is in USD.
11. Wire transfer fees are calculated on the amount sent and converted into the currency of the account (USD or CAD).
12. To benefit from this offer, newcomers must sign up no later than 60 months after their arrival in Canada.
13. Taxes not included. The annual fee covers the period from January 1 to December 31 and is charged in January. Safety deposit boxes in sizes other than those listed may be available at your branch.
® THE MINIMALIST, THE MODEST, THE CONNECTED, NATIONAL BANK and the NATIONAL BANK logo are registered trademarks of National Bank of Canada.
TM THE TOTAL is a trademark of National Bank of Canada.
® MASTERCARD and CIRRUS are registered trademarks of Mastercard International Inc. Authorized user: National Bank of Canada.
® INTERAC and INTERAC e-TRANSFER are registered trademarks of Interac Corp. Used under licence.
® THE EXCHANGE is a registered trademark of Fiserv Inc.
® MASTERCARD, WORLD MASTERCARD and WORLD ELITE are trademarks of Mastercard International Inc. National Bank is an authorized user.
®National Bank All-in-One, ® Personal Flex Line and ® SECURIZONE are registered trademarks of National Bank of Canada.
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