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Keep your identity to yourself

To subscribe or to get more information, call us at 1 888 5350510 or visit a branch

Protect yourself from identity theft

SECURIZONE® evaluates your risk for preventative measures in the case of fraud or identity theft. We offer customized services and legal assistance if your identity is compromised.

3 reasons to get with SECURIZONE®

  • Get fraud prevention advice
  • Benefit from a risk assessment
  • Take advantage of 24/7 quick assistance in case of fraud or identity theft

Discover our full suite of support services



This plan offers fraud prevention tools and services, and assistance in identity restoration in the event your identity is at risk.


  • Risk evaluation
  • Personalized advice
  • Legal assistance

Answer an online questionnaire and receive your risk exposure rating. Based on your results, we will provide you with a list of actions you should take to increase the security of your personal information. You will also have access to a network of identity theft and fraud agents and lawyers.


  • Assistance with identity restoration
  • Assistance with lost or stolen identity cards and documents
  • Assistance with lost or stolen mobile devices or laptops
  • Assistance with validating or correcting credit file
  • Assistance with legal aspects

With the help of our agents, credit specialists and lawyers, we guide you through the necessary steps in the event of identity theft or fraudulent activity.


  • Organizing emergency transfer of funds
  • Replacing lost or stolen tickets
  • Replacing lost or stolen personal documents such as passport, visa, credit card, and more
  • Providing over-the-phone translation service

We will help you cancel and replace lost or stolen documents and guide you through the steps with relevant authorities so you can complete your travels.


In addition to the tools and services provided by SECURIZONE® 2.0, you can improve your precautions by adding the following Equifax CompleteTM Monitor services for just a few extra dollars a year.

  • Access to and monitoring of your Equifax credit report
  • Access to and monitoring of your Equifax credit score
  • Online monitoring of personal information
  • Alert in case of key changes or if personal information is traced on suspicious websites
  • Monthly email updates
  • Access to Equifax Agent Networks 7 days a week, 8 a.m. to midnight (EST)

You will receive an email alert if significant changes are detected in your credit report, or if your personal information is circulating on potentially fraudulent sites. You will also have access to your Equifax credit file and score, and its history.


Find the plan that’s right for you

Monthly fee + tax1 $9,95 $14,95 $5,95 $8,95
Equifax CompleteTM Monitor        
Prevention, Intervention and Traveller        

To get more information, make an appointment at a branch or call us.

Little details that matter

Admissibility criteria

Subscription to an individual SECURIZONE® plan:

  • Must be 18 years of age or older
  • Must be a Canadian resident

Subscription to a family SECURIZONE® plan:

  • Partner: must meet the same criteria as the individual subscriber
  • Child : dependent child, 23 years of age or younger, must reside in Canada at the same address as the plan member

Telephone support for SECURIZONE® plan members

Contact NBC Assistance Customer Service:

SECURIZONE® members who joined before February 19, 2018

The SECURIZONE® product has been modified on February 1, 2019 to include the Equifax CompleteTM Monitor services. However, you must register to access your Equifax account using the activation code that was mailed to you in order to benefit from the services.

For more information on your program or replacement services, refer to the Amendment or contact Customer Service at 1‑888‑535‑0510 (toll-free) or 514‑871‑8360, option 2. To obtain a copy of your contract, you can also contact our Customer Service.

To know your credit risk exposure and the status of your identity online, please complete this online questionnaire.

SECURIZONE® assistance program contract

To find out about all of the details of our programs, consult the contract of SECURIZONE® 2.0 and the contract of SECURIZONE® Alert.

Legal notes

®SECURIZONE is a registered trademark of National Bank of Canada used by NBC Assistance Inc.

SECURIZONE®, Theft and Identity Fraud Support, is a service offered by NBC Assistance Inc. NBC Assistance Inc. is a Canadian company that provides assistance services, notably for identity. SECURIZONE® is an assistance service, not an insurance product. Certain conditions apply.
The SECURIZONE® 2.0 assistance program (the “Program”) includes a number of services to prevent or respond to instances of identity theft and fraud. These services are provided by Axa Assistance Inc. (“Service Provider”) and promoted by NBC Assistance Inc. ("NBC Assistance”). The program is for people domiciled in Canada aged 18 and over.Equifax Complete® Monitor monitoring and alerts service is provided by Equifax Inc. (“Service Provider”). Equifax, Equifax Complete® Monitor and Equifax trademarks are registered trademarks of Equifax Inc.

1. Monthly fees

The monthly fees for the program are set out in the Summary of Your Program you received. They will be debited directly from your account.
NBC Assistance may increase or change the fees at any time (at its sole discretion) by giving you 30 days’ notice. You are entitled to cancel the program with no penalty if you do not agree to the increase or change in fees.

Changes to services

NBC Assistance may change the services provided at any time (at its sole discretion) by providing 30 days’ notice. You are entitled to cancel the program with no penalty if you do not agree to the change in services.

Duration of services and end of contract

The program comes into effect on the date indicated in the Summary of Your Program. NBC Assistance may terminate the program at any time. You can also cancel the program by calling NBC Assistance at 1-888-535-0510.

Collection, use, and disclosure of personal information

To open and administer Your Program and provide the services for which you have signed up, NBC Assistance and the Service Providers may collect, use and disclose personal information about you, such as your name and contact information, to each other or to their respective agents and Service Providers, as well as to third parties such as credit reporting and assessment agencies.
This information may also be used or disclosed to comply with legal or regulatory requirements or as required or permitted by legislation and regulations. Furthermore, NBC Assistance and the Service Providers can use such information and disclose it to the entities in their groups for statistical, legal or regulatory purposes, to manage risk and operations, and to update your information.
Your information may be processed or stored outside Canada and may be subject to the legislation of foreign countries, including the United States.
For more information on our practices concerning the protection of personal information and your rights in that regard, consult the NBC Assistance confidentiality policy, available in the Service Provider’s confidentiality policy at and

You can also make a request by writing to:

NBC Assistance Inc.
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, QC H3B 2G7

Axa Assistance Inc.
2001 Robert-Bourassa Blvd., Suite #1850
Montreal, QC H3A 2L8

Equifax Inc.
5700 Yonge St.
New York (Ontario) M2M 4G8

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