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Take precautions against identity theft

SECURIZONE® Alert and SECURIZONE® 2.0 assess your level of exposure to the risk of identity theft and fraud. You also benefit from legal assistance in case of identity theft and fraud, whether you are a client of National Bank or another financial institution.


Prevent theft and restore your identity

SECURIZONE® 2.0 offers tools and services to prevent identity theft and fraud. You'll also get 24/7 quick assistance to help you restore your identity if an event puts you at risk, whether at home or abroad.


More precautions against mal-intent 

Enhance your SECURIZONE® 2.0 coverage by adding Equifax CompleteTM Monitor tracking and alert services. SECURIZONE® Alert also offers you daily access to your Equifax credit file.




Monthly fee + tax1



Monthly fee + tax1

Equifax CompleteTM Monitor

Prevention, Intervention and Travellers

Learn more




Monthly fee + tax1



Monthly fee + tax1

Equifax CompleteTM Monitor

Prevention, Intervention and Travellers

Learn more

Or call us at 1-888-535-0510 for more information and to register


SECURIZONE® 2.0 includes



  • Risk evaluation
  • Personalized advice
  • Legal assistance


  • Assistance with identity restoration
  • Assistance with lost or stolen bank cards or identity documents
  • Assistance with lost or stolen mobile devices or laptops
  • Assistance with validating or correcting credit file
  • Legal assistance


  • Organizing emergency transfer of funds
  • Replacing lost or stolen tickets
  • Replacing lost or stolen documents (passport, visas, credit cards, and more)
  • Providing emergency over-the-phone translation services


Enhance your SECURIZONE® 2.0 coverage by adding Equifax CompleteTM Monitor service:

  • Access to and monitoring of your Equifax educational credit file
  • Access to and monitoring of your Equifax credit score
  • Online monitoring of your personal information
  • Email alert in case of key changes or if personal information is traced on suspicious websites
  • Monthly email updates
  • Access to Equifax Agent Networks 7 days a week, 9 a.m. to 9 p.m. (ET) from Monday to Friday and 9 a.m. to 6 p.m. (ET) on Saturday and Sunday

Note that Equifax CompleteTM Monitor is offered by Equifax.

Discover how to activate it


Or call us at 1-888-535-0510 for more information and to register


Little details that matter

Admissibility criteria

Subscription to an individual SECURIZONE® plan:

  • Must be 18 years of age or older
  • Must be a Canadian resident

Subscription to a family SECURIZONE® plan:

  • Partner: must meet the same criteria as the individual subscriber
  • Child : dependent child, 23 years of age or younger, must reside in Canada at the same address as the plan member

Need phone assistance? Contact SECURIZONE® service agents

Contact NBC Assistance Customer Service:

For assistance activating Equifax CompleteTM Monitor services:

SECURIZONE® Alert: How to activate Equifax CompleteTM Monitor services? 

To benefit from Equifax CompleteTM Monitor services, sign up via the Equifax website after registering for SECURIZONE® Alert.

  1. You will receive a letter with your activation code a few days after you sign up.
  2. Enter your activation code on the Equifax webpage.
  3. Customize your alerts so you can be quickly notified of any changes to your file.

For assistance activating your services, contact us at 1-888-535-0510 (options 1-4).

Important: Disregard any other phone number that may be communicated to you while activating or using your Equifax service.

Already a client? Complete the questionnaire to assess your level of risk

Answer an online questionnaire and receive your risk exposure rating. Based on your results, we will provide you with a list of actions you should take to increase the security of your personal information.

SECURIZONE® members who joined before February 19, 2018

The SECURIZONE® product has been modified on February 1, 2019 to include the Equifax CompleteTM Monitor services. However, you must register to access your Equifax account using the activation code that was mailed to you in order to benefit from the services.

For more information on your program or replacement services, refer to the Amendment or contact Customer Service at 1‑888‑535‑0510 (toll-free) or 514‑871‑8360, option 2. To obtain a copy of your contract, you can also contact our Customer Service.

To know your credit risk exposure and the status of your identity online, please complete this online questionnaire.

SECURIZONE® assistance program contract

To find out about all of the details of our programs, consult the contract of SECURIZONE® 2.0 and the contract of SECURIZONE® Alert.

Legal notes

®SECURIZONE is a registered trademark of National Bank of Canada used by NBC Assistance Inc.

SECURIZONE®, Theft and Identity Fraud Support, is a service offered by NBC Assistance Inc. NBC Assistance Inc. is a Canadian company that provides assistance services, notably for identity. SECURIZONE® is an assistance service, not an insurance product. Certain conditions apply.
The SECURIZONE® 2.0 assistance program (the “Program”) includes a number of services to prevent or respond to instances of identity theft and fraud. These services are provided by Axa Assistance Inc. (“Service Provider”) and promoted by NBC Assistance Inc. ("NBC Assistance”). The program is for people domiciled in Canada aged 18 and over.Equifax Complete® Monitor monitoring and alerts service is provided by Equifax Inc. (“Service Provider”). Equifax, Equifax Complete® Monitor and Equifax trademarks are registered trademarks of Equifax Inc.

1. Monthly fees

The monthly fees for the program are set out in the Summary of Your Program you received. They will be debited directly from your account.
NBC Assistance may increase or change the fees at any time (at its sole discretion) by giving you 30 days’ notice. You are entitled to cancel the program with no penalty if you do not agree to the increase or change in fees.

Changes to services

NBC Assistance may change the services provided at any time (at its sole discretion) by providing 30 days’ notice. You are entitled to cancel the program with no penalty if you do not agree to the change in services.

Duration of services and end of contract

The program comes into effect on the date indicated in the Summary of Your Program. NBC Assistance may terminate the program at any time. You can also cancel the program by calling NBC Assistance at 1-888-535-0510.

Collection, use, and disclosure of personal information

To open and administer Your Program and provide the services for which you have signed up, NBC Assistance and the Service Providers may collect, use and disclose personal information about you, such as your name and contact information, to each other or to their respective agents and Service Providers, as well as to third parties such as credit reporting and assessment agencies.
This information may also be used or disclosed to comply with legal or regulatory requirements or as required or permitted by legislation and regulations. Furthermore, NBC Assistance and the Service Providers can use such information and disclose it to the entities in their groups for statistical, legal or regulatory purposes, to manage risk and operations, and to update your information.
Your information may be processed or stored outside Canada and may be subject to the legislation of foreign countries, including the United States.
For more information on our practices concerning the protection of personal information and your rights in that regard, consult the NBC Assistance confidentiality policy, available in the Service Provider’s confidentiality policy at and

You can also make a request by writing to:

NBC Assistance Inc.
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, QC H3B 2G7

Axa Assistance Inc.
2001 Robert-Bourassa Blvd., Suite #1850
Montreal, QC H3A 2L8

Equifax Inc.
5700 Yonge St.
New York (Ontario) M2M 4G8

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